It is easy to get sucked into doing business with this companyUsually it starts with a decent massage, so you get suckered into a membershipI made great use of my membership for over two years; I utilized my monthly massages that were all pre-paidMy problem occurred when I woke up very ill on a day that I had a massage appointmentWhen I called to report being sick, I was told that it is their policy to not see sick people in order to not spread infection, but at the same time I'd still be 100% financially responsible for the cost of the appointment I couldn't keep due to said illnessI thought, how inhumane! Can't you be a little flexible for a loyal client with a perfect attendance record? Isn't there compassion or treating me like a valued human? NoI am simply a monthly cash infusion and there will be NO unpaid time on the books, no matter whatThis seems like poor, uncaring customer service, and it causes one to feel disrespected and unvaluedIt is also a difficult task to end the business relationship with Massage EnvyThey have the upper hand, they have your money and your credit card infoThey can play dirtyNo wonder their rating with the Revdex.com is an F
It is easy to get sucked into doing business with this companyUsually it starts with a decent massage, so you get suckered into a membershipI made great use of my membership for over two years; I utilized my monthly massages that were all pre-paidMy problem occurred when I woke up very ill on a day that I had a massage appointmentWhen I called to report being sick, I was told that it is their policy to not see sick people in order to not spread infection, but at the same time I'd still be 100% financially responsible for the cost of the appointment I couldn't keep due to said illnessI thought, how inhumane! Can't you be a little flexible for a loyal client with a perfect attendance record? Isn't there compassion or treating me like a valued human? NoI am simply a monthly cash infusion and there will be NO unpaid time on the books, no matter whatThis seems like poor, uncaring customer service, and it causes one to feel disrespected and unvaluedIt is also a difficult task to end the business relationship with Massage EnvyThey have the upper hand, they have your money and your credit card infoThey can play dirtyNo wonder their rating with the Revdex.com is an F