Massage Envy Spa

Very upset ð??¡. So I have had a standing appointment every 2 weeks for Mondays at 12:30 for over a year and a half now. Get a phone call on Sunday letting know me about my appointment is at 12:30pm on Monday. Two weeks ago when I was in for my massage got a receipt stating that I had an appointment for Monday the 13th a 90 minute massage like I always get. But then I get a phone call at 11:30 saying that I'm late for my appointment and wanting to know where I am?! My Appointments is at 12:30.?! So I raced when I to get there and the guy proceeds to tell me that my appointment is not on the books and that I only get a 60 minute massage Appointment!? How did my Appointment change in 12 hours??? I Asked for a manager but there's nobody there? it turns out my massage now is only going to be less than 30 minutes massage !!! Because somebody else has taken my 90min appointment? How does that happen? He proceeds to tell me that he's the one who booked the appointment for this person a few minutes ago,how does that happen when someone else is book for appointment? So come to find out He says someone erased my name and put somebody else in a spot where my name isð??¡He proceeds to tell me that the spot was open there was nobody name in that spot ??? What?!,,Really!!!! ð??²And he cannot adjust it they cannot give the spot back to me because this woman will get really mad because, she can't lose her appointment...Whatð??²it was my appointment !!!! Supposedly the last time this woman was in they screwed up her appointment! What I want to know how is this my problem !!!??? My appointment was scheduled I have no idea why my appointment was changed within 12 hours and that's not OK ... asked for a manager but he seems to say there's nobody here he the only one, he should not be left in charge !!! He can't do anything what kind of business is this ,can't answer problems? ??? ð??¡? So meanwhile I had to leave because I didn't get my massage appointment; The time was almost up so it was worthless to even stay-very discouraged I don't know who's running this company anymore but Someone really need to get together, I'm will no longer be going there! It feels like nobody knows what's going on there, it's very discouraging!!! Nobody there has the authority to help with problems and doesn't want to take the time to find out or call anybody else which leads me to believe they don't really care how they treat customers. .. Especially The guy behind the desk had no idea how to solve any problems it sounded like he was always At a loss for words on what to say to people on the phone or in person. All could say is He didn't do anything wrong and it wasn't his fault!?...?... That's big ?
But I really feel like it was his fault he just doesn't want to admit it!ð??²He's the one who booked the appointment over my appointment! Really ð??²... As I was driving home I called back to Massage Envy and asked for the manager to give me a phone call well I'll be surprised if that even gets in the hands of a manager! As He was hanging up with me he tells me You have a better rest of your day, Reallyð??¡
Just felt I needed to share this information and hope it doesn't happen to someone else...