Massage Envy - Sunrise

Response: size="3"> Looking through Mr***’s wife’s records I do see he purchased her a 3- month gift membershipOur 3- month gift membership gives members access to our member services for a 3- month time period and paid in full 1-hour massage sessionsIt looks like when she visited our Lincoln location her membership had expired at that point so this is why she was charged the non-member pricingI, as well as Mr***’s wife, have spoken to the [redacted] location and they came to an understanding that they would refund half of $amount that was paid at her time of serviceIn addition, after speaking with Mr [redacted] and showing him his membership agreement which he signed, where it state she only had months to use her services , I have extended her unused massages for her to use for another monthsMr [redacted] was very happy with the outcome and said he would inform the Revdex.com Please feel free to contact me with any further questions in regards to this clientYou may contact me directly at: [redacted] Thank you, Massage Envy Management

Looking through Mrs***'s records I do not see anything stating that she was inquiring about her two final massagesIf the client contacted our clinic management we would have been more then happy to unexpire them and allow her to use them within a certain amount of timeWe are very
flexible and try to hold the highest of standards when it comes to our customer serviceClient's husband signed up for a membership on 5/6/Her husband had purchased her a month membership, which means the agreement was for months and during that time she had massages to use and would be considered a member that entire monthsAfter the term the membership does expire, which is stated on our membership agreement form, that is signed by the client upon purchaseMrs*** is asking for the two 1- hour services to be refunded, which I would me more then happy to doHowever, since her membership expired and was paid for in full, we do not have her credit card information on file to do soI would need her husbands credit card information in order to process a refundIf Mrs*** would like me to unexpire those massages instead, I would be happy to do that as wellThank you, Massage Envy Management

Looking through Mrs***'s records I do not see anything stating that she was inquiring about her two final massagesIf the client contacted our clinic management we would have been more then happy to
unexpire them and allow her to use them within a certain amount of timeWe are very flexible and try to hold the highest of standards when it comes to our customer serviceClient's husband signed up for a membership on 5/6/Her husband had purchased her a month membership, which means the agreement was for months and during that time she had massages to use and would be considered a member that entire monthsAfter the term the membership does expire, which is stated on our membership agreement form, that is signed by the client upon purchaseMrs*** is asking for the two 1- hour services to be refunded, which I would me more then happy to doHowever, since her membership expired and was paid for in full, we do not have her credit card information on file to do soI would need her husbands credit card information in order to process a refundIf Mrs*** would like me to unexpire those massages instead, I would be happy to do that as wellThank you, Massage Envy Management

Response:Looking through Mr. [redacted]’s wife’s records I do see he purchased her a 3- month gift membership. Our 3- month gift membership gives members access to our member services for a 3- month time period and 3 paid in full 1-hour massage sessions. It looks like when she visited our Lincoln location...

her membership had expired at that point so this is why she was charged the non-member pricing. I, as well as Mr. [redacted]’s wife, have spoken to the [redacted] location and they came to an understanding that they would refund half of $100 amount that was paid at her time of service. In addition, after speaking with Mr. [redacted] and showing him his membership agreement which he signed, where it state she only had 3 months to use her services , I have extended her 2 unused massages for her to use for another 2 months. Mr. [redacted] was very happy with the outcome and said he would inform the Revdex.com. Please feel free to contact me with any further questions in regards to this client. You may contact me directly at: [redacted]Thank you,Massage Envy Management

Response:

size="3">
Looking through Mr. [redacted]’s wife’s records I do see he purchased her a 3- month gift membership. Our 3- month gift membership gives members access to our member services for a 3- month time period and 3 paid in full 1-hour massage sessions. It looks like when she visited our Lincoln location her membership had expired at that point so this is why she was charged the non-member pricing. I, as well as Mr. [redacted]’s wife, have spoken to the [redacted] location and they came to an understanding that they would refund half of $100 amount that was paid at her time of service. In addition, after speaking with Mr. [redacted] and showing him his membership agreement which he signed, where it state she only had 3 months to use her services , I have extended her 2 unused massages for her to use for another 2 months. Mr. [redacted] was very happy with the outcome and said he would inform the Revdex.com.
Please feel free to contact me with any further questions in regards to this client. You may contact me directly at: [redacted]
Thank you,
Massage Envy Management

Review: I gave my wife a gift for her birthday of three one hour massages. I was never told that they had to be taken within three months. My wife has had one and went today, Jan 15th for her second in Lincoln as she had bought a one hour massage for her sister. The [redacted] Massage Envy charged her $100 for her massage today as they said that her other massages had expired. When I bought the three massages, nobody told me that they had to be taken within three months. There is no reason for there to be a expiration date. So for two massages we have paid $279.97. We are not happy and no one was very willing to help us out. Very poor service.Desired Settlement: To only be charged for two massages with one due and a refund of $100 for todays massage.

Business

Response:

Response:Looking through Mr. [redacted]’s wife’s records I do see he purchased her a 3- month gift membership. Our 3- month gift membership gives members access to our member services for a 3- month time period and 3 paid in full 1-hour massage sessions. It looks like when she visited our Lincoln location her membership had expired at that point so this is why she was charged the non-member pricing. I, as well as Mr. [redacted]’s wife, have spoken to the [redacted] location and they came to an understanding that they would refund half of $100 amount that was paid at her time of service. In addition, after speaking with Mr. [redacted] and showing him his membership agreement which he signed, where it state she only had 3 months to use her services , I have extended her 2 unused massages for her to use for another 2 months. Mr. [redacted] was very happy with the outcome and said he would inform the Revdex.com. Please feel free to contact me with any further questions in regards to this client. You may contact me directly at: [redacted]Thank you,Massage Envy Management

Review: My husband purchased a year's membership paid in FULL (which allowed me 12 months or 12 hours of massages). When I tried to use my last 2 hours I was told my membership had expired and they wouldn't allow me to use my last 2 hours. I had a year membership before and was told the massages would carry over until I used up the hours so this really frustrates me that they wouldn't allow me to use up my WHOLE MEMBERSHIP this time. I will definitely make sure NEVER to sign up with this company again and let all friends and family know that they don't honor their contracts.Desired Settlement: I would like to have my last 2 hours of massages refunded since I never got them. Mostly I just want to make people aware Massage Envy rips people off if you don't continue your membership with them which is bad business.

Business

Response:

Looking through Mrs. [redacted]'s records I do not see anything stating that she was inquiring about her two final massages. If the client contacted our clinic management we would have been more then happy to unexpire them and allow her to use them within a certain amount of time. We are very flexible and try to hold the highest of standards when it comes to our customer service. Client's husband signed up for a membership on 5/6/14. Her husband had purchased her a 12 month membership, which means the agreement was for 12 months and during that time she had 12 massages to use and would be considered a member that entire 12 months. After the term the membership does expire, which is stated on our membership agreement form, that is signed by the client upon purchase. Mrs. [redacted] is asking for the two 1- hour services to be refunded, which I would me more then happy to do. However, since her membership expired and was paid for in full, we do not have her credit card information on file to do so. I would need her husbands credit card information in order to process a refund. If Mrs. [redacted] would like me to unexpire those massages instead, I would be happy to do that as well. Thank you, Massage Envy Management