I have been a long time customer and have only experienced the worst customer service for the last year and a half, under the management of *** My massages are always great provided by [redacted] and [redacted] and have no complaints, however the office staff can use a class on talking to a customer and knowing when as a professional to not prove a point Employee's are a reflection of management so maybe [redacted] need's to give up his position there or find a solution to a better and skilled customer service for himself and his office staff Make sure when you set up your apptthat you know when you get a "courtesy" call a day before your appt, that it's just that, a courtesy call, not a reminder b/c then that holds them accountableI've had "courtesy calls" and emails the day before my appt Today I was contacted by [redacted] who said I had a scheduled appt and missed itMy reply to her was I didn't get that "courtesy" call/ email [redacted] but she said well it looks like you were contacted yesterday and it was confirmedMy response was no, I wasn't and I would've remembered my appthad I received a call like I normally get [redacted] insisted and read me the "courtesy call " actWhich is, we don't do reminder calls we do courtesy calls and you were contacted and it was confirmedWe went back and forth and basically I had to be the one to be quiet so that I can hear her repeat the courtesy call act and she wasn't going to listen or should I say give the situation the benefit of the doubt [redacted] was also the one who I booked an appt with last month and she forgot to put my name down As I reminded her that I just spoke with her early morning to book the apt and she confirmed that I was scheduled she says she doesn't remember but that good thing the appt is openWe went back and forth saying she did / she didn't that day After listening to [redacted] only talk about policy and rules , I have had it and I rudely interrupted her to say when you're done [redacted] I need to speak with your manager She transferred my call to ***, having to wait long enough for [redacted] to give him a heads up because IMMEDIATELY [redacted] answers the call with he understands I missed my appt and read me the "courtesy call" act that it's NOT a reminder but courtesy If you look at my file you' ll see I'm a long time customer and consistent with my massages, at least once a monthWhy would I miss my appt ? and if I did I'm such a regular that why am I not being treated like a valued customer ? [redacted] said let me confirm your contact information which is my work number/ cell and email address I asked [redacted] why didn't you send an email like you always do? No response other than well it looks like you were contacted yesterday and it was confirmed NO IT WASN'T why are you insisting that I was ? look at my track record there I don't miss appts! I finally gave up on trying to explain to both of them so I'll take my complaint higher up until it's clear that management / staff need better skills/ problem solving / leadership and communication skills and as a manager you never argue or allow your staff to argue their point Sadly I wont be returning there, as much as I enjoy the sports/ deep tissue massage from [redacted] and [redacted] they're the reason why I continue my membership with them is b/c of the work I get from [redacted] and [redacted] they are the only at that site who are able to help relieve a lot of the pain I have in my hip and leg
I have been a long time customer and have only experienced the worst customer service for the last year and a half, under the management of ***
My massages are always great provided by *** and *** and have no complaints, however the office staff can use a class on talking to a customer and knowing when as a professional to not prove a point Employee's are a reflection of management so maybe *** need's to give up his position there or find a solution to a better and skilled customer service for himself and his office staff
Make sure when you set up your apptthat you know when you get a "courtesy" call a day before your appt, that it's just that, a courtesy call, not a reminder b/c then that holds them accountableI've had "courtesy calls" and emails the day before my appt Today I was contacted by *** who said I had a scheduled appt and missed itMy reply to her was I didn't get that "courtesy" call/ email *** but she said well it looks like you were contacted yesterday and it was confirmedMy response was no, I wasn't and I would've remembered my appthad I received a call like I normally get*** insisted and read me the "courtesy call " actWhich is, we don't do reminder calls we do courtesy calls and you were contacted and it was confirmedWe went back and forth and basically I had to be the one to be quiet so that I can hear her repeat the courtesy call act and she wasn't going to listen or should I say give the situation the benefit of the doubt *** was also the one who I booked an appt with last month and she forgot to put my name down As I reminded her that I just spoke with her early morning to book the apt and she confirmed that I was scheduled she says she doesn't remember but that good thing the appt is openWe went back and forth saying she did / she didn't that day
After listening to *** only talk about policy and rules , I have had it and I rudely interrupted her to say when you're done *** I need to speak with your manager She transferred my call to ***, having to wait long enough for *** to give him a heads up because IMMEDIATELY *** answers the call with he understands I missed my appt and read me the "courtesy call" act that it's NOT a reminder but courtesy If you look at my file you' ll see I'm a long time customer and consistent with my massages, at least once a monthWhy would I miss my appt ? and if I did I'm such a regular that why am I not being treated like a valued customer ? *** said let me confirm your contact information which is my work number/ cell and email address I asked *** why didn't you send an email like you always do? No response other than well it looks like you were contacted yesterday and it was confirmed NO IT WASN'T why are you insisting that I was ? look at my track record there I don't miss appts!
I finally gave up on trying to explain to both of them so I'll take my complaint higher up until it's clear that management / staff need better skills/ problem solving / leadership and communication skills and as a manager you never argue or allow your staff to argue their point
Sadly I wont be returning there, as much as I enjoy the sports/ deep tissue massage from *** and ***
they're the reason why I continue my membership with them is b/c of the work I get from *** and *** they are the only at that site who are able to help relieve a lot of the pain I have in my hip and leg
My husband *** and I pre paid for hours of massagesWe only used hoursWe had both had appointment set for Aug My appt was set for 12:30, *** was 1:We received a call confirming our appt the day beforeWhen we showed up to the appt, We find out the manager *** canceled my appt and changed ***s to 12:We both where pretty upset as we have had to wait a month to book our apptThen we were refused service until we pay againShe also said she can't do anything about itWe have left message to have the owner call usStill as of today we have not received a call back from themI have called their Corp office and have left them many detailed messages about this matter*** from the corp office and I have been playing phone tagAll we are asking for us the tree hours we paid forThe manager *** says she sees our three hours of massages on the books but they have expiredI explained to her I have had major surgeries , and my husband has had shou
I have been a long time customer and have only experienced the worst customer service for the last year and a half, under the management of *** My massages are always great provided by [redacted] and [redacted] and have no complaints, however the office staff can use a class on talking to a customer and knowing when as a professional to not prove a point Employee's are a reflection of management so maybe [redacted] need's to give up his position there or find a solution to a better and skilled customer service for himself and his office staff Make sure when you set up your apptthat you know when you get a "courtesy" call a day before your appt, that it's just that, a courtesy call, not a reminder b/c then that holds them accountableI've had "courtesy calls" and emails the day before my appt Today I was contacted by [redacted] who said I had a scheduled appt and missed itMy reply to her was I didn't get that "courtesy" call/ email [redacted] but she said well it looks like you were contacted yesterday and it was confirmedMy response was no, I wasn't and I would've remembered my appthad I received a call like I normally get [redacted] insisted and read me the "courtesy call " actWhich is, we don't do reminder calls we do courtesy calls and you were contacted and it was confirmedWe went back and forth and basically I had to be the one to be quiet so that I can hear her repeat the courtesy call act and she wasn't going to listen or should I say give the situation the benefit of the doubt [redacted] was also the one who I booked an appt with last month and she forgot to put my name down As I reminded her that I just spoke with her early morning to book the apt and she confirmed that I was scheduled she says she doesn't remember but that good thing the appt is openWe went back and forth saying she did / she didn't that day After listening to [redacted] only talk about policy and rules , I have had it and I rudely interrupted her to say when you're done [redacted] I need to speak with your manager She transferred my call to ***, having to wait long enough for [redacted] to give him a heads up because IMMEDIATELY [redacted] answers the call with he understands I missed my appt and read me the "courtesy call" act that it's NOT a reminder but courtesy If you look at my file you' ll see I'm a long time customer and consistent with my massages, at least once a monthWhy would I miss my appt ? and if I did I'm such a regular that why am I not being treated like a valued customer ? [redacted] said let me confirm your contact information which is my work number/ cell and email address I asked [redacted] why didn't you send an email like you always do? No response other than well it looks like you were contacted yesterday and it was confirmed NO IT WASN'T why are you insisting that I was ? look at my track record there I don't miss appts! I finally gave up on trying to explain to both of them so I'll take my complaint higher up until it's clear that management / staff need better skills/ problem solving / leadership and communication skills and as a manager you never argue or allow your staff to argue their point Sadly I wont be returning there, as much as I enjoy the sports/ deep tissue massage from [redacted] and [redacted] they're the reason why I continue my membership with them is b/c of the work I get from [redacted] and [redacted] they are the only at that site who are able to help relieve a lot of the pain I have in my hip and leg
I have been a long time customer and have only experienced the worst customer service for the last year and a half, under the management of ***
My massages are always great provided by *** and *** and have no complaints, however the office staff can use a class on talking to a customer and knowing when as a professional to not prove a point Employee's are a reflection of management so maybe *** need's to give up his position there or find a solution to a better and skilled customer service for himself and his office staff
Make sure when you set up your apptthat you know when you get a "courtesy" call a day before your appt, that it's just that, a courtesy call, not a reminder b/c then that holds them accountableI've had "courtesy calls" and emails the day before my appt Today I was contacted by *** who said I had a scheduled appt and missed itMy reply to her was I didn't get that "courtesy" call/ email *** but she said well it looks like you were contacted yesterday and it was confirmedMy response was no, I wasn't and I would've remembered my appthad I received a call like I normally get*** insisted and read me the "courtesy call " actWhich is, we don't do reminder calls we do courtesy calls and you were contacted and it was confirmedWe went back and forth and basically I had to be the one to be quiet so that I can hear her repeat the courtesy call act and she wasn't going to listen or should I say give the situation the benefit of the doubt *** was also the one who I booked an appt with last month and she forgot to put my name down As I reminded her that I just spoke with her early morning to book the apt and she confirmed that I was scheduled she says she doesn't remember but that good thing the appt is openWe went back and forth saying she did / she didn't that day
After listening to *** only talk about policy and rules , I have had it and I rudely interrupted her to say when you're done *** I need to speak with your manager She transferred my call to ***, having to wait long enough for *** to give him a heads up because IMMEDIATELY *** answers the call with he understands I missed my appt and read me the "courtesy call" act that it's NOT a reminder but courtesy If you look at my file you' ll see I'm a long time customer and consistent with my massages, at least once a monthWhy would I miss my appt ? and if I did I'm such a regular that why am I not being treated like a valued customer ? *** said let me confirm your contact information which is my work number/ cell and email address I asked *** why didn't you send an email like you always do? No response other than well it looks like you were contacted yesterday and it was confirmed NO IT WASN'T why are you insisting that I was ? look at my track record there I don't miss appts!
I finally gave up on trying to explain to both of them so I'll take my complaint higher up until it's clear that management / staff need better skills/ problem solving / leadership and communication skills and as a manager you never argue or allow your staff to argue their point
Sadly I wont be returning there, as much as I enjoy the sports/ deep tissue massage from *** and ***
they're the reason why I continue my membership with them is b/c of the work I get from *** and *** they are the only at that site who are able to help relieve a lot of the pain I have in my hip and leg
My husband *** and I pre paid for hours of massagesWe only used hoursWe had both had appointment set for Aug My appt was set for 12:30, *** was 1:We received a call confirming our appt the day beforeWhen we showed up to the appt, We find out the manager *** canceled my appt and changed ***s to 12:We both where pretty upset as we have had to wait a month to book our apptThen we were refused service until we pay againShe also said she can't do anything about itWe have left message to have the owner call usStill as of today we have not received a call back from themI have called their Corp office and have left them many detailed messages about this matter*** from the corp office and I have been playing phone tagAll we are asking for us the tree hours we paid forThe manager *** says she sees our three hours of massages on the books but they have expiredI explained to her I have had major surgeries , and my husband has had shou