Massage Envy West

Review: spoke with a [redacted] - she was very unpleasant. She said she would not credit my credit card because it says on the website the price (1-1/2 hr says $74.99). They told me they were relatively new and I had a hard time scheduling a 'couples' massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentines Day because I figured it would be busy but we ended up doing it on Valentines day. We got there and everyone was nice. By the time the girls came to get us, it was 8 minutes after my appointment. Then they took time to talk to us and then left the room for us to get undressed. When it was done, I looked at the clock and we were still shorted! I figured we would start from the time we got in the room. Basically, my appt was at 11. We were taken into the room at 1108. We had upgraded to the hot stone massage which was supposed to be 1 hr and 30 min. When done, the clock said 12:18! Now, even if my math was off, I don't think that is even close to 1 hr and half. Then to make it worse, we were checking out and they told us the system was down. The only reason we went there was because we had gift cards and wanted to try it out. They said they would take our card numbers down and call us with the balance etc. Well we had 3 gift cards, the hot stone massages came up to about $146 (still 4 dollar balance). I called today and all my cards are at $0! AND I never got an email with receipt or a phone call. I would not go back here again. I don't know if all the stores are like this one but from what I read below, they rip you off not only on time but on gift cards. And if they tell you they will call you or there system is down - forget it. not only have I not received a receipt. They zeroed out my gift cards AND charged my credit card. When I called to speak with the manager, not only was I quoted a different price for the hot stone massage, I was told I would not be creditdDesired Settlement: I would like my credit card to be credited for amount over charged.