Massage Haven

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ? This so called resolution is filled with either errors or mistakesThe facts are clouded by this attempt to reconstruct the situationI went to the business ONCEI never saw nor signed a contractI paid the required fee that day & leftMy daughter had been there before & did apparently get talked into signing something but was never given a copy in any formShe also never agreed to have my debit card charged for servicesI spoke to an employee at the business at lengthShe made it clear to me that its common practice to charge someone’s account just as they did here, simply because they have another credit or debit card number they kept on file without disclosing to anyone that they use this practice all the timeI am checking with the City to find if this is even legalIt is despicable to find a local business using these slimy practices to build the bottom line I asked for a copy of the contract that was NEVER given to my daughterI was told it would be emailedThat never happenedI was told the manager was out for the day but would call me the next morningI asked for the contract copy againSomeone did call my wife a few days laterWe never had the contract so will not discuss the matter with this absent managerThere is a reason the contract cant be foundI have protested the payment with my bank Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.? This so called resolution is filled with either errors or mistakesThe facts are clouded by this attempt to reconstruct the situationI went to the business ONCEI never saw nor signed a contractI paid the required fee that day & leftMy daughter had been there before & did apparently get talked into signing something but was never given a copy in any formShe also never agreed to have my debit card charged for servicesI spoke to an employee at the business at lengthShe made it clear to me that its common practice to charge someone’s account just as they did here, simply because they have another credit or debit card number they kept on file without disclosing to anyone that they use this practice all the timeI am checking with the City to find if this is even legalIt is despicable to find a local business using these slimy practices to build the bottom line I asked for a copy of the contract that was NEVER given to my daughterI was told it would be emailedThat never happenedI was told the manager was out for the day but would call me the next morningI asked for the contract copy againSomeone did call my wife a few days laterWe never had the contract so will not discuss the matter with this absent managerThere is a reason the contract cant be foundI have protested the payment with my bank Regards, [redacted]

To whom it may concern;First and foremost we would like to apologize for the inconvenience and upsetting with this matterAttached is a contract and a letter from our account managerAs an explanation on our behalf we have no access to anyones account unless it is provided to us by the clientAt times clients do give us updated credit cards over the phone or in personThe member willingly had provided us the updated card information in order for us to obtain itWe never had issue with our accounts till now.We tried to call and solve this matter but we never got any call back.As courtesy we refunded $back to their account and waived the last month of June payment to ease the problemIn return we would like for some consideration and understanding with all parties that is a honest mistake and not our intention to gained bad reviews over simple mattersWe strive to provide good customer service and therapy for the community.Sincerely,Massage Haven ?

To whom it may concern;First and foremost we would like to apologize for the inconvenience and upsetting with this matter. Attached is a  contract and a  letter from our account manager. As an explanation on our behalf we have no access to  anyones account unless it is provided...

to us by the client. At times clients do give us updated credit cards over the phone or in person. The member willingly had provided us the updated card information in order for us to obtain it. We never had issue with our accounts till now.We tried to call and solve this matter but we never got any call back.As courtesy we refunded $35 back to their account and waived the last month of June payment to ease the problem. In return we would like for some consideration and understanding with all parties that is a honest mistake and not our intention to gained bad reviews over simple matters. We strive to provide good customer service and therapy for the community.Sincerely,Massage Haven ?

To whom it may concern;First and foremost we would like to apologize for the inconvenience and upsetting with this matter. Attached is a  contract and a  letter from our account manager. As an explanation on our behalf we have no access to  anyones account unless...

it is provided to us by the client. At times clients do give us updated credit cards over the phone or in person. The member willingly had provided us the updated card information in order for us to obtain it. We never had issue with our accounts till now.We tried to call and solve this matter but we never got any call back.As courtesy we refunded $35 back to their account and waived the last month of June payment to ease the problem. In return we would like for some consideration and understanding with all parties that is a honest mistake and not our intention to gained bad reviews over simple matters. We strive to provide good customer service and therapy for the community.Sincerely,Massage Haven ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
?
This so called resolution is filled with either errors or mistakes. The facts are clouded by this attempt to reconstruct the situation. I went to the business ONCE. I never saw nor signed a contract. I paid the required fee that day & left. My daughter had  been there before & did apparently get talked into signing something but was never given a copy in any form. She also never agreed to have my debit card charged for services. I spoke to an employee at the business at length. She made it clear to me that its common practice to charge someone’s account just as they did here, simply because they have another credit or debit card number they kept on file without disclosing to anyone that they use this practice all the time. I am checking with the City to find if this is even legal. It is despicable to find a  local business using these slimy practices to build the bottom line.  I asked for a copy of the contract that was NEVER given to my daughter. I was told it would be emailed. That never happened. I was told the manager was out for the day but would call me the next morning. I asked for the contract copy again. Someone did call my wife a few days later. We never had the contract so will not discuss the matter with this absent manager. There is a reason the contract cant be found. I have protested the payment with my bank .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.?
This so called resolution is filled with either errors or mistakes. The facts are clouded by this attempt to reconstruct the situation. I went to the business ONCE. I never saw nor signed a contract. I paid the required fee that day & left. My daughter had  been there before & did apparently get talked into signing something but was never given a copy in any form. She also never agreed to have my debit card charged for services. I spoke to an employee at the business at length. She made it clear to me that its common practice to charge someone’s account just as they did here, simply because they have another credit or debit card number they kept on file without disclosing to anyone that they use this practice all the time. I am checking with the City to find if this is even legal. It is despicable to find a  local business using these slimy practices to build the bottom line.  I asked for a copy of the contract that was NEVER given to my daughter. I was told it would be emailed. That never happened. I was told the manager was out for the day but would call me the next morning. I asked for the contract copy again. Someone did call my wife a few days later. We never had the contract so will not discuss the matter with this absent manager. There is a reason the contract cant be found. I have protested the payment with my bank .
Regards,
[redacted]

To whom it may concern;First and foremost we would like to apologize for the inconvenience and upsetting with this matter. Attached is a  contract and a  letter from our account manager. As an explanation on our behalf we have no access to  anyones account unless...

it is provided to us by the client. At times clients do give us updated credit cards over the phone or in person. The member willingly had provided us the updated card information in order for us to obtain it. We never had issue with our accounts till now.We tried to call and solve this matter but we never got any call back.As courtesy we refunded $35 back to their account and waived the last month of June payment to ease the problem. In return we would like for some consideration and understanding with all parties that is a honest mistake and not our intention to gained bad reviews over simple matters. We strive to provide good customer service and therapy for the community.Sincerely,Massage Haven ?

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.?

This so called resolution is filled with either errors or mistakes. The facts are clouded by this attempt to reconstruct the situation. I went to the business ONCE. I never saw nor signed a contract. I paid the required fee that day & left. My daughter had  been there before & did apparently get talked into signing something but was never given a copy in any form. She also never agreed to have my debit card charged for services. I spoke to an employee at the business at length. She made it clear to me that its common practice to charge someone’s account just as they did here, simply because they have another credit or debit card number they kept on file without disclosing to anyone that they use this practice all the time. I am checking with the City to find if this is even legal. It is despicable to find a  local business using these slimy practices to build the bottom line.  I asked for a copy of the contract that was NEVER given to my daughter. I was told it would be emailed. That never happened. I was told the manager was out for the day but would call me the next morning. I asked for the contract copy again. Someone did call my wife a few days later. We never had the contract so will not discuss the matter with this absent manager. There is a reason the contract cant be found. I have protested the payment with my bank .

Regards,