Massage Heights - Franchise - Shadow Creek

I kept my membership with this company for 13 months. Due to financial hardships I called and asked what I needed to do to cancel my membership in Nov. 2016. I was told to come into the office and sign a form. I did as I was asked. My membership did not get cancelled even though I continued to get charged. I called to speak to the manager and I was told she was in a meeting and would call me back. She called back once, left a voicemail, and I tried to call her back. Several times I tried to call back to speak to her and I was always told she would call back. I went in for a massage to use my credits and I asked again about what I need to do to cancel and they said the manager has to call you and she can cancel and explain. I received the run around basically. The front desks staff kept telling me their procedure had changed and I would have to wait for them to call me. Again, I left several messages. I then decided to go in person again 02/28/17 and ask to see the manager and again I g

On November 03, 2016, I cancel my membership I was informed & as per the contract that I have days after cancellation to use the remaining hours that I had leftOn Dec 1, I called to make an appointment, I was informed by the AsstManager that the membership had already expired and hence I will not be able to use the remaining balance I asked to speak with the manager but was told that she was unavailable and she would get back to me later that dayI called the office back later that day but was informed that I had to call back the following dayI called back on Dec & spoke with the assistant manager who informed me that he did not get a response from the director the day before but he was going to go ahead and make the decision to allow me to use the balance of hoursOn Saturday, Dec the Retreat Director Tam *** to inform me that my hours had already expired and I will not be able to use them unless I reactivate my account I explained to her that

I received several gift cards to get massages here My first visit, nice On my second visit, I was asked to sign a three month contract No big deal, each visit was paid for with gift cards I was assured that after the third visit, the contract would be cancelled and I would not be charged anything My third visit had to be re-scheduled I was told, once again, it wouldn't be a problem regarding the contract The contract would be cancelled, as planned, at no cost to me To my surprise a charge of $was posted to my checking account I called, complained and the charge was refunded to my account They stated I was charged the $because I had failed to cancel my contract before the three months was up Of course I was upset This was not what was told to me when signing up The day before my last appointment, Massage Heights called to confirm that I would be there I was told I would be charged $for the visit because my contract had now been cancelled I questio

I signed up for a membership in and had several poor customers services situation that made membership more of a stressful experience then a relaxing environmentAt the end of y membership I was told the location removed all of the individuals in the location and the issues had been resolvedI resided to give the company a second chance but would only do a months contract to see if it had really changesNothing change, new staff was poorly trained and I could never get a call back from managers to resolve my issuesI spent hundreds of dollars for a membership I could never use because the front desk staff could not figure out how to set appointments properlyI called in October to let the company know that I would not be renewing my membership but continued to be charge This operation seems to be more of a scam than a company, a money pit to trick consumers into giving there card number for them to charge your for as much as they can get from you

I kept my membership with this company for monthsDue to financial hardships I called and asked what I needed to do to cancel my membership in NovI was told to come into the office and sign a formI did as I was askedMy membership did not get cancelled even though I continued to get chargedI called to speak to the manager and I was told she was in a meeting and would call me backShe called back once, left a voicemail, and I tried to call her backSeveral times I tried to call back to speak to her and I was always told she would call backI went in for a massage to use my credits and I asked again about what I need to do to cancel and they said the manager has to call you and she can cancel and explainI received the run around basicallyThe front desks staff kept telling me their procedure had changed and I would have to wait for them to call meAgain, I left several messagesI then decided to go in person again 02/28/and ask to see the manager and again I g

Hello Revdex.com
I am responding to the complaint you received from *** *** of Rosharon I have a Katy *** who lives in Pearland that had a facial on Oct 26th 2014, and I am presuming this is the same person who wrote to youI have looked at the notes
placed by my manager and assistant manager and have the following to report The assistant manger followed our policy guidelines and instructed Ms*** that we require a signed cancellation form and days notice is required as per her membership agreement Subsequently, my manager refunded her $payment on December 19th, 2014, and canceled her programThis leads me to believe that my manager spoke with Ms***My manager is on vacation this week and I can verify this upon her returnOur policy is for only the management team to respond to cancellation requests in order for us to give the guest the correction information and to hopefully overcome any customer service issue they may have and keep their membershipIf you n*** any further information please do not hesitate to call meGillian R***
Owner
***

Member be ware of membership description and payment schedule in paragraph
five and six If you don't call in and cancel after the contract have expired you will continue to billed membership dues after the term of the contract The customer service is horrible, and the manger can't be found I will never do business this this again

WORST customer service I have ever experienced, and I mean that with all of my heartI understand policy, but if it is not upheld, no responsibility is taken by this establishmentCustomer satisfaction is not a priority for this location, neither is going above and beyond what is simply standardGetting to speak with a manager is non existent and instead you are addressed with staff that are either unqualified or unwilling to make professional decisions I may be one out of other satisfied customers, but if one customer is unhappy, it should be a genuine consideration for this place of business, which it is notDon't be that next one