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Massapequa Signs, Inc.

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Reviews Massapequa Signs, Inc.

Massapequa Signs, Inc. Reviews (1)

Review: I haven't received my ordered business cards. Ordered them in November 2013. It is now may 2014. They wouldn't fix the fact that the phone numbers where even wrong from there graphic design artist. They told me it would be additional charges to fix on the first revision. I agreed than was told they needed a graphic artist still no cards. Paid a 400 cash deposit also.Desired Settlement: Have waited to long to get business cards with the wrong phone numbers on them. I feel I deserve a refund of art charges and wronged business cards

Business

Response:

[redacted] had initially came in and purchased a logo creation. Our artwork charge covers all artwork time, up to 2 hours, and all designer files. [redacted] came in and sat with our graphic designer to create his logo. He was here for 3+ hours creating his logo, as to which, we did not charge him any additional artwork time even though the extra 1+ hour was not included.

[redacted] came back to have his business cards created. Our artwork charges are included into the price of the business cards, up to two revisions of initial artwork. These revisions do not include any misspellings or phone number changes that were incorrect on our behalf. We will change those at no additional charge.

[redacted] came in and ordered the cards, along with invoice sheets, and paid the deposit. He set an appointment to sit down with our graphic designer a few days later when the time worked for both individuals.

[redacted] came in and sat down with our designer to create his business card. Which we suggest customers do since it saves time and revisions in the long run. He left here with the design and wanted to take a couple of days before he decided on if he wanted to change or keep it the same.

We did not hear back from [redacted] for over a month. I called him to follow up, to which he said he will stop in the next day and then I would not hear back from him for another week. When he did finally come in to discuss the design, he did not seem certain it was what he wanted.

Since we want to make our customers to be happy, I told him I would sit down with him myself to go over what he would like and what he would like on his business cards. We set an appointment for him to come back to discuss this. He did not show up for the appointment. He did, however, show up a week and a half later with no appointment. I still took the time to sit down with him.

We discussed different options and browsed online for design ideas. We came across an idea that he was very interested in and I put all of the information together and submitted it into our graphics department for design. Being that this was a complete redesign of the card, we do charge an additional art fee. The main reason I had him sit with me instead of our graphic designer, was to lessen the fee. Had he sat with my designer as long as he had sat with me, over an hour, I would have had to charge him for that time. I did not charge him for the time he spent with me discussing design.

Our graphic designer had redesigned the business cards. [redacted] came in with a friend to take a look at the design. They were very impressed and happy with the design. There was a few minor changes that were made while they were here, but everything was approved while here.

We had submitted the order for production when [redacted] called and said he wanted to make changes. The changes he wanted to make would have resulted in a full redesign of the business card and he was told that we would then need to charge him for more artwork time since we would need to make major changes. We also had to cancel the order when it was already into production, and did not charge him for the set up time lost.

There was never any mention of the phone number being wrong, and if it is wrong on the business cards he has in his possession, then it was never brought to our attention.

After the request for final changes, we had lost our graphic designer. [redacted] had called to follow up on when he can pick up the cards. I apologized to him that we were behind because we did not have a graphic designer to redesign the cards. If he wanted to make minor changes, then that was something I am capable of doing, but am not capable of recreating the whole design being that I am not a graphic designer. He had decided to go with the original design, but make a couple wording changes on the card. I told him we will do so and put in the order and that it will take a couple of weeks for the cards to be finished.

The cards were finished approximately two weeks thereafter and he was notified right away that they could be picked up. He had looked at them while here and still did not mention anything about the phone number being incorrect.

We always do what we can to make our customers happy, and if it what is needed will result in more charges then we always let them know how much before hand. We want them to be able to make the decision on if they want to spend the extra money or not.

What [redacted] did not mention in his claim, is that he also ordered carbonless copy invoice sheets. These also needed to be fully recreated and redesigned from a sample that he had brought in. The invoice sheets are very time consuming to create, and therefore require an additional artwork charge. They are front and back with many boxes and text. The deposit paid covered 50% of the artwork, business card and invoice sheets. The amount he is claiming of $400 is not only for the business cards, but for the full order.

The invoice sheets had the incorrect phone number on them and that was changed while he was here going through design options for his business cards. We always receive final approval of all artwork and remind all of our customers to please double check all spelling, emails, addresses and phone numbers.

[redacted] did not express any dissatisfaction until the day before his business cards were ready. We tried to keep him notified and apologized for the inconvenience of our designer leaving us. Had he had any issues, we would have appreciated him letting us know. We would have done what we could to fix it.

[redacted] had initially came in and purchased a logo creation. Our artwork charge covers all artwork time, up to 2 hours, and all designer files. [redacted] came in and sat with our graphic designer to create his logo. He was here for 3+ hours creating his logo, as to which, we did not charge him any additional artwork time even though the extra 1+ hour was not included.

[redacted] came back to have his business cards created. Our artwork charges are included into the price of the business cards, up to two revisions of initial artwork. These revisions do not include any misspellings or phone number changes that were incorrect on our behalf. We will change those at no additional charge.

[redacted] came in and ordered the cards, along with invoice sheets, and paid the deposit. He set an appointment to sit down with our graphic designer a few days later when the time worked for both individuals.

[redacted] came in and sat down with our designer to create his business card. Which we suggest customers do since it saves time and revisions in the long run. He left here with the design and wanted to take a couple of days before he decided on if he wanted to change or keep it the same.

We did not hear back from [redacted] for over a month. I called him to follow up, to which he said he will stop in the next day and then I would not hear back from him for another week. When he did finally come in to discuss the design, he did not seem certain it was what he wanted.

Since we want to make our customers to be happy, I told him I would sit down with him myself to go over what he would like and what he would like on his business cards. We set an appointment for him to come back to discuss this. He did not show up for the appointment. He did, however, show up a week and a half later with no appointment. I still took the time to sit down with him.

We discussed different options and browsed online for design ideas. We came across an idea that he was very interested in and I put all of the information together and submitted it into our graphics department for design. Being that this was a complete redesign of the card, we do charge an additional art fee. The main reason I had him sit with me instead of our graphic designer, was to lessen the fee. Had he sat with my designer as long as he had sat with me, over an hour, I would have had to charge him for that time. I did not charge him for the time he spent with me discussing design.

Our graphic designer had redesigned the business cards. [redacted] came in with a friend to take a look at the design. They were very impressed and happy with the design. There was a few minor changes that were made while they were here, but everything was approved while here.

We had submitted the order for production when [redacted] called and said he wanted to make changes. The changes he wanted to make would have resulted in a full redesign of the business card and he was told that we would then need to charge him for more artwork time since we would need to make major changes. We also had to cancel the order when it was already into production, and did not charge him for the set up time lost.

There was never any mention of the phone number being wrong, and if it is wrong on the business cards he has in his possession, then it was never brought to our attention.

After the request for final changes, we had lost our graphic designer. [redacted] had called to follow up on when he can pick up the cards. I apologized to him that we were behind because we did not have a graphic designer to redesign the cards. If he wanted to make minor changes, then that was something I am capable of doing, but am not capable of recreating the whole design being that I am not a graphic designer. He had decided to go with the original design, but make a couple wording changes on the card. I told him we will do so and put in the order and that it will take a couple of weeks for the cards to be finished.

The cards were finished approximately two weeks thereafter and he was notified right away that they could be picked up. He had looked at them while here and still did not mention anything about the phone number being incorrect.

We always do what we can to make our customers happy, and if it what is needed will result in more charges then we always let them know how much before hand. We want them to be able to make the decision on if they want to spend the extra money or not.

What [redacted] did not mention in his claim, is that he also ordered carbonless copy invoice sheets. These also needed to be fully recreated and redesigned from a sample that he had brought in. The invoice sheets are very time consuming to create, and therefore require an additional artwork charge. They are front and back with many boxes and text. The deposit paid covered 50% of the artwork, business card and invoice sheets. The amount he is claiming of $400 is not only for the business cards, but for the full order.

The invoice sheets had the incorrect phone number on them and that was changed while he was here going through design options for his business cards. We always receive final approval of all artwork and remind all of our customers to please double check all spelling, emails, addresses and phone numbers.

[redacted] did not express any dissatisfaction until the day before his business cards were ready. We tried to keep him notified and apologized for the inconvenience of our designer leaving us. Had he had any issues, we would have appreciated him letting us know. We would have done what we could to fix it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: SIGNS

Address: 5432 Merrick Road, Massapequa, New York, United States, 11758-6213

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