Massapequa Signs, Inc.

*** *** had initially came in and purchased a logo creationOur artwork charge covers all artwork time, up to hours, and all designer files*** *** came in and sat with our graphic designer to
create his logoHe was here for 3+ hours creating his logo, as to which, we did not charge him any additional artwork time even though the extra 1+ hour was not included
*** *** came back to have his business cards createdOur artwork charges are included into the price of the business cards, up to two revisions of initial artworkThese revisions do not include any misspellings or phone number changes that were incorrect on our behalfWe will change those at no additional charge
*** *** came in and ordered the cards, along with invoice sheets, and paid the depositHe set an appointment to sit down with our graphic designer a few days later when the time worked for both individuals
*** *** came in and sat down with our designer to create his business cardWhich we suggest customers do since it saves time and revisions in the long runHe left here with the design and wanted to take a couple of days before he decided on if he wanted to change or keep it the same
We did not hear back from *** *** for over a monthI called him to follow up, to which he said he will stop in the next day and then I would not hear back from him for another weekWhen he did finally come in to discuss the design, he did not seem certain it was what he wanted
Since we want to make our customers to be happy, I told him I would sit down with him myself to go over what he would like and what he would like on his business cardsWe set an appointment for him to come back to discuss thisHe did not show up for the appointmentHe did, however, show up a week and a half later with no appointmentI still took the time to sit down with him
We discussed different options and browsed online for design ideasWe came across an idea that he was very interested in and I put all of the information together and submitted it into our graphics department for designBeing that this was a complete redesign of the card, we do charge an additional art feeThe main reason I had him sit with me instead of our graphic designer, was to lessen the feeHad he sat with my designer as long as he had sat with me, over an hour, I would have had to charge him for that timeI did not charge him for the time he spent with me discussing design
Our graphic designer had redesigned the business cards*** *** came in with a friend to take a look at the designThey were very impressed and happy with the designThere was a few minor changes that were made while they were here, but everything was approved while here
We had submitted the order for production when *** *** called and said he wanted to make changesThe changes he wanted to make would have resulted in a full redesign of the business card and he was told that we would then need to charge him for more artwork time since we would need to make major changesWe also had to cancel the order when it was already into production, and did not charge him for the set up time lost
There was never any mention of the phone number being wrong, and if it is wrong on the business cards he has in his possession, then it was never brought to our attention
After the request for final changes, we had lost our graphic designer*** *** had called to follow up on when he can pick up the cardsI apologized to him that we were behind because we did not have a graphic designer to redesign the cardsIf he wanted to make minor changes, then that was something I am capable of doing, but am not capable of recreating the whole design being that I am not a graphic designerHe had decided to go with the original design, but make a couple wording changes on the cardI told him we will do so and put in the order and that it will take a couple of weeks for the cards to be finished
The cards were finished approximately two weeks thereafter and he was notified right away that they could be picked upHe had looked at them while here and still did not mention anything about the phone number being incorrect
We always do what we can to make our customers happy, and if it what is needed will result in more charges then we always let them know how much before handWe want them to be able to make the decision on if they want to spend the extra money or not
What *** *** did not mention in his claim, is that he also ordered carbonless copy invoice sheetsThese also needed to be fully recreated and redesigned from a sample that he had brought inThe invoice sheets are very time consuming to create, and therefore require an additional artwork chargeThey are front and back with many boxes and textThe deposit paid covered 50% of the artwork, business card and invoice sheetsThe amount he is claiming of $is not only for the business cards, but for the full order
The invoice sheets had the incorrect phone number on them and that was changed while he was here going through design options for his business cardsWe always receive final approval of all artwork and remind all of our customers to please double check all spelling, emails, addresses and phone numbers
*** *** did not express any dissatisfaction until the day before his business cards were readyWe tried to keep him notified and apologized for the inconvenience of our designer leaving usHad he had any issues, we would have appreciated him letting us knowWe would have done what we could to fix it.*** *** had initially came in and purchased a logo creationOur artwork charge covers all artwork time, up to hours, and all designer files*** *** came in and sat with our graphic designer to create his logoHe was here for 3+ hours creating his logo, as to which, we did not charge him any additional artwork time even though the extra 1+ hour was not included
*** *** came back to have his business cards createdOur artwork charges are included into the price of the business cards, up to two revisions of initial artworkThese revisions do not include any misspellings or phone number changes that were incorrect on our behalfWe will change those at no additional charge
*** *** came in and ordered the cards, along with invoice sheets, and paid the depositHe set an appointment to sit down with our graphic designer a few days later when the time worked for both individuals
*** *** came in and sat down with our designer to create his business cardWhich we suggest customers do since it saves time and revisions in the long runHe left here with the design and wanted to take a couple of days before he decided on if he wanted to change or keep it the same
We did not hear back from *** *** for over a monthI called him to follow up, to which he said he will stop in the next day and then I would not hear back from him for another weekWhen he did finally come in to discuss the design, he did not seem certain it was what he wanted
Since we want to make our customers to be happy, I told him I would sit down with him myself to go over what he would like and what he would like on his business cardsWe set an appointment for him to come back to discuss thisHe did not show up for the appointmentHe did, however, show up a week and a half later with no appointmentI still took the time to sit down with him
We discussed different options and browsed online for design ideasWe came across an idea that he was very interested in and I put all of the information together and submitted it into our graphics department for designBeing that this was a complete redesign of the card, we do charge an additional art feeThe main reason I had him sit with me instead of our graphic designer, was to lessen the feeHad he sat with my designer as long as he had sat with me, over an hour, I would have had to charge him for that timeI did not charge him for the time he spent with me discussing design
Our graphic designer had redesigned the business cards*** *** came in with a friend to take a look at the designThey were very impressed and happy with the designThere was a few minor changes that were made while they were here, but everything was approved while here
We had submitted the order for production when *** *** called and said he wanted to make changesThe changes he wanted to make would have resulted in a full redesign of the business card and he was told that we would then need to charge him for more artwork time since we would need to make major changesWe also had to cancel the order when it was already into production, and did not charge him for the set up time lost
There was never any mention of the phone number being wrong, and if it is wrong on the business cards he has in his possession, then it was never brought to our attention
After the request for final changes, we had lost our graphic designer*** *** had called to follow up on when he can pick up the cardsI apologized to him that we were behind because we did not have a graphic designer to redesign the cardsIf he wanted to make minor changes, then that was something I am capable of doing, but am not capable of recreating the whole design being that I am not a graphic designerHe had decided to go with the original design, but make a couple wording changes on the cardI told him we will do so and put in the order and that it will take a couple of weeks for the cards to be finished
The cards were finished approximately two weeks thereafter and he was notified right away that they could be picked upHe had looked at them while here and still did not mention anything about the phone number being incorrect
We always do what we can to make our customers happy, and if it what is needed will result in more charges then we always let them know how much before handWe want them to be able to make the decision on if they want to spend the extra money or not
What *** *** did not mention in his claim, is that he also ordered carbonless copy invoice sheetsThese also needed to be fully recreated and redesigned from a sample that he had brought inThe invoice sheets are very time consuming to create, and therefore require an additional artwork chargeThey are front and back with many boxes and textThe deposit paid covered 50% of the artwork, business card and invoice sheetsThe amount he is claiming of $is not only for the business cards, but for the full order
The invoice sheets had the incorrect phone number on them and that was changed while he was here going through design options for his business cardsWe always receive final approval of all artwork and remind all of our customers to please double check all spelling, emails, addresses and phone numbers
*** *** did not express any dissatisfaction until the day before his business cards were readyWe tried to keep him notified and apologized for the inconvenience of our designer leaving usHad he had any issues, we would have appreciated him letting us knowWe would have done what we could to fix it
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]