Massapequa Soccer and Sports Shop

[redacted] This club is a memeber of the INTENSE SOCCER ACADEMY All uniform orders for the Academy are handled through an equipment managerWe do not receive or would we accept orders from anyone else Completed orders are picked up by this manager at which time payment is made Original tentative order placed in September with instructions to order product, but not to print Firm order with roster of assigned number received on January *, with ok to print Uniforms were delivered and paid for on January **, At no time did the complainant speak with anyone at Massapequa Soccer Shop No Payment was received by us until January **, The problem was between the team and their academy (ISA), not with us [redacted]

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This club is a memeber of the INTENSE SOCCER ACADEMY.  All uniform orders for the Academy are handled through an equipment manager. We do not receive or would we accept orders from anyone else.
Completed orders are picked up by this manager at which...

time payment is made.
1.  Original tentative order placed in September with instructions to order product, but not to print.
2.  Firm order with roster of assigned number received on January *, 2014 with ok to print.
3.  Uniforms were delivered and paid for on January **, 2014.
At no time did the complainant speak with anyone at Massapequa Soccer Shop.  No Payment was received by us until January **, 2014.
The problem was between the team and their academy (ISA), not with us.
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Review: Our team purchased uniforms from Massapequa soccer in November 2013. It has been almost 4 months and we have not received one piece of the uniform. 15 uniforms for a 12 yr old girls soccer team were paid in advance. Our girls have been playing in tee shirts and unmatched shorts since august. we are constantly being told next week next week. The last thing we were told was they had to order the numbers to put on the uniform. we would like our girls uniforms to be filled.Desired Settlement: We would like our order to be filled. It is our 12 year old girls that are paying the price by constantly going into tournaments and games without looking like a team. Also we know that 12 years old grow very quickly and by time we get these uniforms the girls would have outgrown them

Business

Response:

[redacted]

This club is a memeber of the INTENSE SOCCER ACADEMY. All uniform orders for the Academy are handled through an equipment manager. We do not receive or would we accept orders from anyone else.

Completed orders are picked up by this manager at which time payment is made.

1. Original tentative order placed in September with instructions to order product, but not to print.

2. Firm order with roster of assigned number received on January *, 2014 with ok to print.

3. Uniforms were delivered and paid for on January **, 2014.

At no time did the complainant speak with anyone at Massapequa Soccer Shop. No Payment was received by us until January **, 2014.

The problem was between the team and their academy (ISA), not with us.