Massaro Group

Revdex.com:
At this time, I have not been contacted by Massaro Group regarding complaint ID ***
Sincerely,
*** ***

Review: I booked a short-term stay in New York City through the Massaro Group's website for June [redacted] - July [redacted] of 2014. I paid the full amount of the stay upfront ($2,296) from my credit card on June [redacted].Upon arrival to NYC, there was no access to the apartment rented, not communication from Massaro Group, and my family and I were left stranded for over an hour as I tried to reach the business. We finally gave up and checked into a hotel.Later that day, I received a text (assuming from [redacted], as that was the cell phone number on the email), saying the apartment was shut down and I would receive a refund immediately. Two weeks have since passed with minimal communication from Massaro Group despite several attempts on my part to receive clarification as to when I would receive a refund.This business has had $2,296 of my money for over 1 month now, with no services rendered, and a negligent customer service protocol that left my family (including a 1-year old baby) standing on the street for an hour with no support.I would like to receive my money back immediately, as I've told them several times. And I would recommend the Revdex.com look into the practices of this business generally.Please let me know what other information I can provide. I will also be contacting an attorney.Regards,[redacted]Desired Settlement: $2,296 refunded immediately. No services were rendered despite full pre-payment.

Consumer

Response:

At this time, I have not been contacted by Massaro Group regarding complaint ID [redacted].

Sincerely,