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Massengill's Auto Service, Inc.

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Reviews Massengill's Auto Service, Inc.

Massengill's Auto Service, Inc. Reviews (1)

Repairs I was told needed to fix a problem, never fixed the problem so it must be something else. Repairs were never resolvedI own a 2003 Jeep Liberty. On good faith I took my vehicle there in hopes I could find a good service company to do repairs to my Jeep. I have several invoices for problems I took there for repair and the same problem was there when I picked it up. Took it in for a stearing concern, $800 later the problem was still there, after changing struts and shocks..they told me I needed new tires, my tires were fairly new, took it there because I smelled oil burning told me it was leaking gaskets and my sensors were bad and gaskets needed repairing $500..the smell was there when I picked it up that day. Said to bring it back. that was there solution for everything and when I would take it back they would say it was something else. Took it in for dead battery one time, could not find anything wrong..I had to show them wires leading to battery were bad. There are charges on invoices I don't know what they are for. Bottom line two weeks to the day after the last repair they did my water pump blew up and shredded the cerpintine belt..this is what I was smelling the burning smell from. My car broke down on the way to work and additional cost for repairs they should have caught.Desired SettlementWhere I work they would let us have Massengills do repairs and let us deduct it from our paycheck as a perk. The last bill for repairs that was not does is for $651.61...this repair did not fix the problem so I do not feel I should pay for it. Several of my coworkers have been "taken" by Massengills too. I feel they took total advantage of me every time it went there.Business Response Contact Name and Title: [redacted], PresContact Phone: XXX XXX-XXXXContact Email: [redacted]@massengillsauto.comI do appreciate the business from Ms. [redacted] and the interaction we had going prior to this complaint. As with any vehicle with 150,000 miles on it there will be things that wear out and need replacing, some you can see during visual inspection and some you can not see. On 10/02/13 Ms. [redacted] came in and reported a burning smell coming from the front of her 2003 Jeep with 147,525 miles. Upon inspection of the Jeep we found slight oil leaks coming from the valve cover gaskets and getting on the exhaust manifolds. We gave her an est. then and she returned on 01/15/14 to have those replaced. On 01/30/14 I received an email expressing her displeasure and she would not be bringing her Jeep back to us. I immediately replied to her email and when she didn't respond I called her and had to leave her a message. I tried to call her several times but she never answered or returned my calls. All of our repairs have a nationwide warranty and I would like to been able to inspect the Jeep to see if it still had a leak. As for her water pump & belt, we never saw or heard any indication of a problem their and it would not have lasted from 10/02/13 to 01/30/14 with a smell. I'm not sure where she is getting the $651.61 amount from because her last bill was for $591.31. Below is listed repairs for that invoice.Valve cover gaskets & labor, $379.44A/C service & labor, $160.10Oil, Lube & Filter & Labor $35.45Breather tube, shop supplies, $30.69Taxes $10.84Tire rotation & balance, $30.00Discounts of $60.30If she wants her money for the smell that would be the valve cover gaskets which is $379.44 plus tax before discount but being she did get that repair and she would not let us reinspect our work I don't believe she is entitled to any refund anyway. Her office still has not paid any of her last bill.If any of her coworkers feel they have been "taken" I would like to talk to them too.I have and will always operate my business in the most honest and professional way which includes quality parts, warranty & conversation with the consumer. But it does disturb me that a customer would go to these lengths without coming back or talking to me first. My door is always open and I do answer my phone and return calls. Thank you,[redacted]Massengill's Auto Service, Inc.715 Rigsbee Ave.Durham, NC XXXXXXXX XXX-XXXX Consumer Response I did not ask or approve any repairs to A/C service 160.30 I will not pay for thisI did not ask for or approve a breather tube shop supplies 30.69 I will not pay for thatI do NOT feel he repaired the oil smell as I smelled it up until my water pump blew up and had to have my Jeep towed and repairs done. I even gave Massengills a chance by calling them and saying I could still smell the oil after a week of the "supposed"repair. I even paid to have my engine power washed to remove any oil that Massengills did not clean up and the smell was still there because it was the water pump I was smelling. I do feel I should pay for the oil change and tire rotation which I already have and then some. I will not pay for repairs that were not done. I know there are complaints on [redacted] about Massengills and because many of the employees have complained about charges and over charging they are not a recommend vendor where I work. They took advantage of me for repairs that did not need to be done or did not fix the original problem and always said bring it back in...time out of my day when repairs should have been done right the first time..Final Business Response We always try to provide the best service at competitive and a fair price and do not do repairs that are not requested or part of a related repair. I do wish our customer would have returned my calls or answered my emails so we could have worked this out sooner. Being I have not received any payment for our work at this time, I am not going to pursue collection for our work. I do wish her the best and hope she can find somewhere that can meet her needs.

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Description: Auto Repair Services

Address: 715 Rigsbee Ave, Durham, North Carolina, United States, 27701-2138

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