Massey Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Massey Deck and Fence Cohas not resolved our complaint The job was not completed in a timely manner as originally promised, and verbal agreements were made MrMassey has failed to let us, the customer, speak with the employee, Orson, who sold us the fence and made the verbal agreements MrMassey, during a phone conversation on June 2015, indicated that he would discuss the matter with Orson and respond to us as soon as possibleAt this time, MrMassey has yet to call usWe are willing and able to provide cell phone records supporting this claimOrson, on behalf of Massey Deck and Fence Co., assured us that the aluminum fence offered by Massey Deck and Fence Cocould withstand breach attempts by a large-breed dogOur agreement to proceed forth with Massey Deck and Fence Cowas swayed by the employee’s assurance that the fence material would be sufficient to contain our dogFurthermore, it was the employee’s recommendation that a cement trench be installed to prevent breaches below the fenceAt no time during our discourse with Massey Deck and Fence Codid the company waver from this stanceHowever, upon informing the company of the breach, they dismissed our claim stating we should have gone with a different type of fenceThey are not taking accountability for the fence material they originally recommended to usThus, they are not standing by their product/serviceMrMassey previously only offered to sell us a new gate and nothing elseWe do not believe this is sufficient given the aforementionedWe can neither confirm nor deny Massey’s assertion that they called Miss Utility since the lines were not visibly marked prior to digging, and the utility companies never came out to mark after the installation The fence panels were hung the day the posts were installed and set in concrete Initially, we were advised this fence installation was a two day process Day one was to set posts and let the concrete cure Day two was to hang the panels Since the job was completed in one days’ time, we were advised to go easy on the fence so the concrete could set We waited full days before even touching the fenceAt this time, we noticed a few posts that were looseWe notified MrMassey, who sent two employees to rectify the issue with the workmanshipThe workers confirmed that the posts were indeed loose and not set properly during the initial installMrMassey was never out to our property to inspect the additional work completed on our propertyMrMassey has been less than professional in regards to solving our issue, and all calls and texts were not communicated in a timely manner As stated in our complaint, he actually laughed at our problem and has become rather hostile MrMassey has chosen to not listen to us fully or show any empathy to our problem He continues to refuse to apologize for his company’s poor workmanship and lack of guarantee We have resorted to the Revdex.com as MrMassey complained about us, the customer, calling too muchSpecifically, he became upset and stated that we called “times” regarding concerns with the installation even though only a few calls were madeAgain, we are willing and able to provide cell phone records to support thisSo, we ceased calling and placed our complaint with the Revdex.com We, the customer, are not satisfied with the product installed Our animal escaped with ease because the product is not as strong as steel as stated on their website and as verbally promised In response to MrMassey’s statements, this company has not gone above and beyond, nor have they provided excellent customer service This complaint is not about animal obedience The fence recommended and installed by Massey Deck and Fence Cois not what was promised, and it has not lived up to the company’s guaranteeMrMassey refuses to acknowledge this and refutes all facts provided by the customer by jumping to hasty conclusions.MrMassey’s response completely disregarded our complaint, and he has failed at compromising or providing any solution to our problem We, the customer, do not feel we are asking for much, considering what we have spent on the fenceMassey Deck and Fence Coinstalled a fence that has not lived up to their guarantee, and the fence installed does not meet our needs or what we requested in our fence search We are prepared to take further action if Massey Deck and Fence Cocannot resolve the issue by accommodating our small request of a new gate, free of charge, and a $refundWe request that the gate be shipped directly to usWe do not wish to have Massey Deck and Fence Coinstall the new gate after shipping it to usThank you Regards, [redacted] ***

Our Response to Complaint-The work was performed in compliance within industry standards and our materials/installation workmanship were inspected by the said customer and accepted, as the( SIGNED) contract states - that it is an understanding between the two parties that there shall be no verbal agreements or representations in connection therewith outside of this (SIGNED) contract.This project was a shared community job in which each neighbor purchased a part of their portion of this shared job.In regards to this customers portion it was thoroughly inspected and our foreman personally walked/checked/inspected each and every aspect of this job site, we as a company were paid the said remaining funds in full and have (COPIES) of the the final check with our recordsAll gate latches/locks installed are of high quality and are fully functional in which were inspected by said customer at time of job completion, replacement of said working locks will not be replaced unless the said customers wishes to purchase a signed agreement of an agreed price for new installationWe as a company have done everything in our power to accommodate this situation and will forward all information to our attorney for immediate attention on this matter as this type of internet defamation and malicious intent is taken very seriously and considered (SLANDER)We as a company/corporation consider this complaint closed.Sincerely, MsEmma M***/Massey Construction Inc

Review: I hired mr. massey back in august of 2012 to fix my mobile home where a drunk driver ran into my home. he was paid to re do the floors build another deck and re do the under pinning in from of the house and fix the siding and hurricane straps. I have a receipt showing he was paid for those services. he has 90% of the floor done, 90% deck complete but nothing else is done and I keep calling him to set up a date for him to finish and now he wont even talk to me on the phone or answer any of my text. His girlfriend answered today 2/4/2015 and said hold on then I was told he was busy and would call me back. This was 9 am and I called him around 7 pm and now he wont answer me at all. I need help. I am on a fixed income and dont want this to happen to others he is doing work for. Thank you for your time helping me with this matter.Desired Settlement: Would like the amount of money back to finish my floor deck and do the underpinning and siding that he has yet to come and do.