Massey installed a fence for me years ago and today it is being picked up off the ground by another fence Cobecause Massey fence Cnly put cement in every other postPlease KEEP YOUR MONEY!! Find a fence CoThat can install a fence that will still be standing in yearsThere's a reason Masseys rated so low on this site unlike Revdex.com you don't pay for A+ rating you earn it by providing quality service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The matter has not been completed to our satisfactionWe feel that we have been misled and not given the product and service for which we paidMrMassey has not acknowledged and resolved all of the matters we have posted to the Revdex.comFor instance, attached is a screen shot of Massey's website indicating the aluminum fence is a strong as steelWe have made several efforts to resolve the issue quickly with MasseyWe appreciate the Revdex.com's assistance in this effortWe will now seek legal counsel for further direction Thank you Regards, [redacted] ***
After separate estimates, my wife and I decided to hire Massey fence to erect a flatboard vinyl privacy fence for our back yardThe estimator was very personal, and very professionalWe agreed on a price of $8,We signed the contract on 8-22-we were given written notice that the job would at least be started, and most likely completed within 3-weeksWe did not receive a phone call for the first weeks My wife attempted to reach the contractor several times to no availEventually a secretary returned her phone call after pm on a weeknight to schedule a start date on the weekend of the 30th of septemberThat week I received a call from Mr Massey's Cel to reschedule due to inclement weather, to which I agreedHe told me that he had already called Ms Utility to come out and do the markings at our locationThe date of this phone call was on 9-at approximately pmToday is 10-and Ms utility has not been to our adress yetMassey also told me that they would start the job on Wednesday October 7th, between and am, and continue on thursday the 8thI waited off work on the 7th, but Massey was a no call no showI left a voice mail on Mr Massey's phone informing him that Nobody had showedd up, and that nobody had calledminutes later I received a call from Mr Massey denying responsibility, claiming he had written down "Wednesday or Thursday" after negotiations with him I asked him about Thursday, and he said Friday morning would be the earliest availibilityThis is a complete contradiction to his prior statements about "Wednesday or Thursday" being the start date He then said they would have to finish up MondayI asked him if they work weekends, and he said "not usually"At this point I began losing my patienceI informed Mr massey that we are running out of time to have this job completedHe then retorted by explaining about the weather delaysI explained to him that the job is long over due, and he wouldnt have had to reschedule over the weather delays because the job should have already been done, except that nobody called us for over weeks after our contract agreementIt is becoming painstakingly obvious that our job is not a priority to themI have been a contractor myself with over years working, and running these types of businessesI understand that issues do arise, unfortunately for Mr Massey's sake, I also understand the importance of keeping the customer up to date and informed in advanceThis is the first time I've had a contractor no call no show on me, also this is the first time I've ever had one not call to confirm a visit at least day in advanceMr Massey has had that opportunity at least twice, and each time he has neglected to call or have his employees call to confirmAt this point I regret signing the contractEspecially since I haven't even had a chance to see their workTo be honest I personally believe they do Excellent workI say this because they have done our neighbor's fenceThe problem is that with the level of service (or quite honestly the lack there of) I am very displeasedI am not looking to lambaste this contractor because they deserve a fair chanceHowever I would caution the next prospective customer to exercise sound judgement before agreeing to sign a contract with this companyUnfortunately we will not be hiring Massey fence in the future, regardless of the quality of their installation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Massey Deck and Fence Cohas not resolved our complaint The job was not completed in a timely manner as originally promised, and verbal agreements were made MrMassey has failed to let us, the customer, speak with the employee, Orson, who sold us the fence and made the verbal agreements MrMassey, during a phone conversation on June 2015, indicated that he would discuss the matter with Orson and respond to us as soon as possibleAt this time, MrMassey has yet to call usWe are willing and able to provide cell phone records supporting this claimOrson, on behalf of Massey Deck and Fence Co., assured us that the aluminum fence offered by Massey Deck and Fence Cocould withstand breach attempts by a large-breed dogOur agreement to proceed forth with Massey Deck and Fence Cowas swayed by the employee’s assurance that the fence material would be sufficient to contain our dogFurthermore, it was the employee’s recommendation that a cement trench be installed to prevent breaches below the fenceAt no time during our discourse with Massey Deck and Fence Codid the company waver from this stanceHowever, upon informing the company of the breach, they dismissed our claim stating we should have gone with a different type of fenceThey are not taking accountability for the fence material they originally recommended to usThus, they are not standing by their product/serviceMrMassey previously only offered to sell us a new gate and nothing elseWe do not believe this is sufficient given the aforementionedWe can neither confirm nor deny Massey’s assertion that they called Miss Utility since the lines were not visibly marked prior to digging, and the utility companies never came out to mark after the installation The fence panels were hung the day the posts were installed and set in concrete Initially, we were advised this fence installation was a two day process Day one was to set posts and let the concrete cure Day two was to hang the panels Since the job was completed in one days’ time, we were advised to go easy on the fence so the concrete could set We waited full days before even touching the fenceAt this time, we noticed a few posts that were looseWe notified MrMassey, who sent two employees to rectify the issue with the workmanshipThe workers confirmed that the posts were indeed loose and not set properly during the initial installMrMassey was never out to our property to inspect the additional work completed on our property MrMassey has been less than professional in regards to solving our issue, and all calls and texts were not communicated in a timely manner As stated in our complaint, he actually laughed at our problem and has become rather hostile MrMassey has chosen to not listen to us fully or show any empathy to our problem He continues to refuse to apologize for his company’s poor workmanship and lack of guarantee We have resorted to the Revdex.com as MrMassey complained about us, the customer, calling too muchSpecifically, he became upset and stated that we called “times” regarding concerns with the installation even though only a few calls were madeAgain, we are willing and able to provide cell phone records to support thisSo, we ceased calling and placed our complaint with the Revdex.com We, the customer, are not satisfied with the product installed Our animal escaped with ease because the product is not as strong as steel as stated on their website and as verbally promised In response to MrMassey’s statements, this company has not gone above and beyond, nor have they provided excellent customer service This complaint is not about animal obedience The fence recommended and installed by Massey Deck and Fence Cois not what was promised, and it has not lived up to the company’s guaranteeMrMassey refuses to acknowledge this and refutes all facts provided by the customer by jumping to hasty conclusionsMrMassey’s response completely disregarded our complaint, and he has failed at compromising or providing any solution to our problem We, the customer, do not feel we are asking for much, considering what we have spent on the fenceMassey Deck and Fence Coinstalled a fence that has not lived up to their guarantee, and the fence installed does not meet our needs or what we requested in our fence search We are prepared to take further action if Massey Deck and Fence Cocannot resolve the issue by accommodating our small request of a new gate, free of charge, and a $refundWe request that the gate be shipped directly to usWe do not wish to have Massey Deck and Fence Coinstall the new gate after shipping it to us Thank you Regards, [redacted] ***
We have contacted [redacted] regarding this issue, (although it has been almost years later since we installed the fence) out of good faith we as a company have come to an agreement to remove the fence to allow her landscaping contractors to smooth out and regrade her yard and we will then reinstall the fence free of charge to [redacted] which she has agreed to.Please confirm with [redacted] on this issue so we as a company can have resolutionSincerely, Mr.Massey
Massey installed a fence for me years ago and today it is being picked up off the ground by another fence Cobecause Massey fence C
nly put cement in every other postPlease KEEP YOUR MONEY!! Find a fence CoThat can install a fence that will still be standing in yearsThere's a reason Masseys rated so low on this site unlike Revdex.com you don't pay for A+ rating you earn it by providing quality service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The matter has not been completed to our satisfactionWe feel that we have been misled and not given the product and service for which we paidMrMassey has not acknowledged and resolved all of the matters we have posted to the Revdex.comFor instance, attached is a screen shot of Massey's website indicating the aluminum fence is a strong as steelWe have made several efforts to resolve the issue quickly with MasseyWe appreciate the Revdex.com's assistance in this effortWe will now seek legal counsel for further direction Thank you Regards, [redacted] ***
After separate estimates, my wife and I decided to hire Massey fence to erect a flatboard vinyl privacy fence for our back yardThe estimator was very personal, and very professionalWe agreed on a price of $8,We signed the contract on 8-22-we were given written notice that the job would at least be started, and most likely completed within 3-weeksWe did not receive a phone call for the first weeks My wife attempted to reach the contractor several times to no availEventually a secretary returned her phone call after pm on a weeknight to schedule a start date on the weekend of the 30th of septemberThat week I received a call from Mr Massey's Cel to reschedule due to inclement weather, to which I agreedHe told me that he had already called Ms Utility to come out and do the markings at our locationThe date of this phone call was on 9-at approximately pmToday is 10-and Ms utility has not been to our adress yetMassey also told me that they would start the job on Wednesday October 7th, between and am, and continue on thursday the 8thI waited off work on the 7th, but Massey was a no call no showI left a voice mail on Mr Massey's phone informing him that Nobody had showedd up, and that nobody had calledminutes later I received a call from Mr Massey denying responsibility, claiming he had written down "Wednesday or Thursday" after negotiations with him I asked him about Thursday, and he said Friday morning would be the earliest availibilityThis is a complete contradiction to his prior statements about "Wednesday or Thursday" being the start date He then said they would have to finish up MondayI asked him if they work weekends, and he said "not usually"At this point I began losing my patienceI informed Mr massey that we are running out of time to have this job completedHe then retorted by explaining about the weather delaysI explained to him that the job is long over due, and he wouldnt have had to reschedule over the weather delays because the job should have already been done, except that nobody called us for over weeks after our contract agreementIt is becoming painstakingly obvious that our job is not a priority to themI have been a contractor myself with over years working, and running these types of businessesI understand that issues do arise, unfortunately for Mr Massey's sake, I also understand the importance of keeping the customer up to date and informed in advanceThis is the first time I've had a contractor no call no show on me, also this is the first time I've ever had one not call to confirm a visit at least day in advanceMr Massey has had that opportunity at least twice, and each time he has neglected to call or have his employees call to confirmAt this point I regret signing the contractEspecially since I haven't even had a chance to see their workTo be honest I personally believe they do Excellent workI say this because they have done our neighbor's fenceThe problem is that with the level of service (or quite honestly the lack there of) I am very displeasedI am not looking to lambaste this contractor because they deserve a fair chanceHowever I would caution the next prospective customer to exercise sound judgement before agreeing to sign a contract with this companyUnfortunately we will not be hiring Massey fence in the future, regardless of the quality of their installation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Massey Deck and Fence Cohas not resolved our complaint The job was not completed in a timely manner as originally promised, and verbal agreements were made MrMassey has failed to let us, the customer, speak with the employee, Orson, who sold us the fence and made the verbal agreements MrMassey, during a phone conversation on June 2015, indicated that he would discuss the matter with Orson and respond to us as soon as possibleAt this time, MrMassey has yet to call usWe are willing and able to provide cell phone records supporting this claimOrson, on behalf of Massey Deck and Fence Co., assured us that the aluminum fence offered by Massey Deck and Fence Cocould withstand breach attempts by a large-breed dogOur agreement to proceed forth with Massey Deck and Fence Cowas swayed by the employee’s assurance that the fence material would be sufficient to contain our dogFurthermore, it was the employee’s recommendation that a cement trench be installed to prevent breaches below the fenceAt no time during our discourse with Massey Deck and Fence Codid the company waver from this stanceHowever, upon informing the company of the breach, they dismissed our claim stating we should have gone with a different type of fenceThey are not taking accountability for the fence material they originally recommended to usThus, they are not standing by their product/serviceMrMassey previously only offered to sell us a new gate and nothing elseWe do not believe this is sufficient given the aforementionedWe can neither confirm nor deny Massey’s assertion that they called Miss Utility since the lines were not visibly marked prior to digging, and the utility companies never came out to mark after the installation The fence panels were hung the day the posts were installed and set in concrete Initially, we were advised this fence installation was a two day process Day one was to set posts and let the concrete cure Day two was to hang the panels Since the job was completed in one days’ time, we were advised to go easy on the fence so the concrete could set We waited full days before even touching the fenceAt this time, we noticed a few posts that were looseWe notified MrMassey, who sent two employees to rectify the issue with the workmanshipThe workers confirmed that the posts were indeed loose and not set properly during the initial installMrMassey was never out to our property to inspect the additional work completed on our property MrMassey has been less than professional in regards to solving our issue, and all calls and texts were not communicated in a timely manner As stated in our complaint, he actually laughed at our problem and has become rather hostile MrMassey has chosen to not listen to us fully or show any empathy to our problem He continues to refuse to apologize for his company’s poor workmanship and lack of guarantee We have resorted to the Revdex.com as MrMassey complained about us, the customer, calling too muchSpecifically, he became upset and stated that we called “times” regarding concerns with the installation even though only a few calls were madeAgain, we are willing and able to provide cell phone records to support thisSo, we ceased calling and placed our complaint with the Revdex.com We, the customer, are not satisfied with the product installed Our animal escaped with ease because the product is not as strong as steel as stated on their website and as verbally promised In response to MrMassey’s statements, this company has not gone above and beyond, nor have they provided excellent customer service This complaint is not about animal obedience The fence recommended and installed by Massey Deck and Fence Cois not what was promised, and it has not lived up to the company’s guaranteeMrMassey refuses to acknowledge this and refutes all facts provided by the customer by jumping to hasty conclusionsMrMassey’s response completely disregarded our complaint, and he has failed at compromising or providing any solution to our problem We, the customer, do not feel we are asking for much, considering what we have spent on the fenceMassey Deck and Fence Coinstalled a fence that has not lived up to their guarantee, and the fence installed does not meet our needs or what we requested in our fence search We are prepared to take further action if Massey Deck and Fence Cocannot resolve the issue by accommodating our small request of a new gate, free of charge, and a $refundWe request that the gate be shipped directly to usWe do not wish to have Massey Deck and Fence Coinstall the new gate after shipping it to us Thank you Regards, [redacted] ***
We have contacted [redacted] regarding this issue, (although it has been almost years later since we installed the fence) out of good faith we as a company have come to an agreement to remove the fence to allow her landscaping contractors to smooth out and regrade her yard and we will then reinstall the fence free of charge to [redacted] which she has agreed to.Please confirm with [redacted] on this issue so we as a company can have resolutionSincerely, Mr.Massey