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Massey, Wood & West, Inc.

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Reviews Massey, Wood & West, Inc.

Massey, Wood & West, Inc. Reviews (5)

Review: I telephone Massey Wood and West early Friday morning, 1/31/2014 and requested oil for my 85 year old mother who lives alone - they stated that they could not deliver on Friday, because of the over whelm amount of calls, but they would deliver it on Saturday morning, which was fine - because she had a little to last through Friday. They did not deliver on Saturday or Sunday and did not call me to state this information. I have gotten oil from them before, but I won't anymore. When I called them on Friday, they readily took my money via [redacted] charge. I called the number on Sunday morning and I guess these were the people that answered the phone from them - which she was really nice - took the information and stated she would have someone call me back. After she had not called in an hour - I called back - she stated she had given the man the information and he had picked the messages up. No call -I called at 8:00 am on Monday morning and a man answered - I told him what the issue was - he stated in a harsh voice and unpleasant manner- no we don't call people back - the oil is being delivered today! - I said why didn't the oil get delivered - "we were busy and couldn't get to the address". I stated my Mom ran out - he stated "We're delivering it today"Desired Settlement: I don't want anything from these people - I just want them to be honest - and I can't believe that Revdex.com have given them an A+ all these years. Word of mouth is more than anything and by me working at a large corporation - I've found out this is not the first time that this has happen - but older people don't have computers and don't understand that they can file a complaint and these people just don't care - they want the money and after that - that's it. They want the status to say they are with the Revdex.com and have an A+ grading - and it's not true.

Business

Response:

On January 31, 2014, we received a call from [redacted], ordering 150 gallons of oil for her mother. We advised her that we could not deliver the oil on Friday due to the large amount of deliveries already scheduled. The account is set-up as will-call and cash on delivery. It is our practice to inform our will-call customers that in the winter time, they should try to give us three days in which to make a delivery. Our customer service representative told [redacted]’s we would deliver the fuel on Saturday. Unfortunately, the delivery for [redacted]’s mother was not scheduled for Saturday, but was placed on the schedule for Monday.

I rented a propane tank from this company since 98 every time I had a problem such as a bad regulator etc I had to verbally argue with someone to get it fixed. I just ended my contract because we had so many broken delivery dates I told them to pick up their tank and was told buy a guy there that he would come tear the [redacted] out of my yard. Then the next day they filled the tank I had to threaten with a lawsuit til they picked it up. Terrible company

Review: I purchased a generator from [redacted].They said that they use Massey,Wood,& West for gas. No problem.I contacted MW&W. Spoke With [redacted],gave her info she needed to set up account and do credit check.Everything went through.MW&W delivered large tank and filled it and I paid them $721.79. This happened around 09/17/12.I had [redacted] to leave a knockout opening in line,because I needed to connect my fireplace to the same tank ( .It was with [redacted]. I couldn't connect then cause [redacted] tank was filled )No longer have [redacted].Contacted MW&W for estimate for running line.[redacted] Sales Representative for MW&W came out. Gave me a price of $515.00 along with envelope and paperwork. Told me to just mail the order in the envelope with check and someone would call me and set up a date to do job.On 09/23/2013, I mailed the paperwork and check in the provided envelope. I never heard anything so I called MW&W.Told them what was going on. They said they had not recieved check. The lady that I was speaking with asked me what address did I mail it. I told her to the PO box on [redacted] business card. She said that they dont have that PO box anymore. And I noticed the same PO box when I came to your site.[redacted] was the address she gave me. Thats where I pay the rental for my tank. I stopped payment on the check on 10/09/2013. That cost me $36.00.Called MW&W to speak with a [redacted]. Talked to someone named [redacted].He said that he would get with [redacted]. [redacted] called and left this long sorry voicemail and he would be out on Friday. No [redacted].I called [redacted] left voicemails. Called the customer service and she tried [redacted],got voicemail. [redacted] calls me saying he will be out on Sunday. No [redacted]. I have even called [redacted] and cell wasnt working. This is a BIG Mess!!!! Very POOR business. If the tank otback was empty I would get somone else.Desired Settlement: Get the gas line done. Cut the cost. Already spent $36.00 on check. NO MORE Apologies NEEDED.

Business

Response:

On November 12, 2013 our Service Scheduler contacted the customer to arrange a time to hook up the customers logs. The customer agreed to November 18th 2013. Our Service Department did the rough-in on the job on November 18th 2013 and the rough-in inspection is scheduled for November 19th 2013. The final hook-up will occur on November 20th 2013 with the final inspection scheduled for November 21st 2013. Our company currently does maintain two post office boxes, 5008 and 11707, which we visit daily to retrieve our mail. It is unfortunate that the post office misplaced the customer’s mail, but we have agreed to reduce the price of the installation by the [redacted] the customer spent to stop payment on their check. Our service department strives to provide excellent, prompt courteous service and is confident we can correct this issue.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] contacted our office to say the bill she received did not show the $36 credit for the stope check fee she had to pay.

Business

Response:

Spoke to the business the fee was applied to the $515 and the current charge due is $479.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Spoke with the customer and she is going to mail the check for [redacted] today. the check number is [redacted] and it is from [redacted] bank. She is mailing the check to P.O box [redacted]

Review: I am not in agreement with the charges posted to my account after I closed the account in Aug 2014. When I called and cancelled the account verbally, over the phone, I was not told that I was still subject to any more rental charges for the tank lease. I assumed the lease would be canceled with a verbal notice, but according to my statements I was charged in Feb and again in May of 2015. I received an invoice dated 05/15/15, I contact Massey, Wood, and West via telephone and told the person on the phone that account was closed in Aug of 2014, and I should not be receiving anymore invoices, they said they would investigate and send me a final invoice in the mail. Then I receive what I deduced as my final invoice, dated 06/17/15 for the tank removal for the cost of $90.00. I paid that invoice 06/25/15. In receiving subsequent invoices from Massey, Wood, and West I sent another letter on 08/26/15, requesting a print out of when gas was filled on that account, never received a response. I received an email from [redacted] on 09/24/15 that my account was still unresolved. After back and forth emails, [redacted] (credit manager) pointed out section 1 of my lease that is was for 5 years on the tank rental and that my subsequent charges outside of the tank removal were yearly rent charges. I asked if I was subject to 5 years’ worth of rental charges per the lease and she replied 09/28/15, “No ma’am. It is what is.” I am not sure to whose discretion these charges are posted to a consumers account, but it appears to be in favor of Massey, Wood, and West and not to the customer.Desired Settlement: I am disappointed in the way that Massey, Wood, and West have conducted themselves. [redacted] stated that Massey, Wood, and West do consider the payment in full on the tank removal but not on the rental charged. We are in disagreement with how we should proceed with the balance on the account. I would like to consider the payment that was processed 06/30/15 to be my last and final payment on this account.

Business

Response:

RE: Revdex.com Case # [redacted] Thank you for the opportunity to discuss this matter. I have [redacted] a copy of the contract signed by the customer February 12, 2014. The contract is a standard five year contract for the leasing of equipment to a customer. Tank rent is charged to the customer, so that they do not have to payout large amounts of money to purchase a tank, regulator and other equipment required to have working gas logs, heaters or generators. In return, our company requires a five year commitment from the customer, to pay rent on the equipment leased to them. The contract requires a 90 day notice of cancellation prior to the expiration of the contract. We appreciate our customers and do not charge any hidden fees. We do however exercise our rights as established in our contract. The customer should not have signed and agreed to the terms of the contract if it was their intention to break the contract prior to the expiration of the contract. Our credit and billing department strives to provide excellent, prompt courteous customer service.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their is no offer to resolve this issue with MWW. They stated that they required a 90 day notice to cancel the contract. I cancelled the contract in Aug of 2014. Charges were posted to my account in Feb and May of 2015 which is outside of their own "policy."

Regards,

Review: Several scratches made to new [redacted] propane cooktop during installation by company technician on Sept. 24. Have contacted the company six times and spoke with two supervisors who said that they would call back and schedule a time to access the damage. To date they have not returned the phone calls to schedule appointment. Also, company has not responded to an email sent to them.Desired Settlement: Professionally repair or, if necessary, replace the part that was damaged.

Business

Response:

Wednesday, October 30, 2013, 2013

Revdex.com Serving Central Virginia, Inc.

720 Moorefield Park Drive, Suite 300

Richmond, VA 23236

RE: Revdex.com Case # [redacted]

On October 29, 2013 our [redacted] met with our customer and assessed the damage to the cooktop. Our [redacted] determined the bottom for the cooktop will need to be replaced. The cooktop bottom has been ordered from the manufacturer. It will be approximately 10 to 15 days before we receive the item. Once it is received, we will schedule a convenient time to install the replacement bottom on the cooktop. Our service department strives to provide excellent, prompt courteous service and is confident we can correct this issue.

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Description: Oils - Fuel

Address: 1713 Westwood Ave., Richmond, Virginia, United States, 23230

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