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Massey's Body Shop

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Massey's Body Shop Reviews (1)

JANUARY 8, 2016RE: COMPLAINT ID [redacted]DEAR Revdex.com,WE HAVE BEEN SELF EMPLOYED SINCE OCTOBER 1, 1980, WE STRIVE TO GIVE GOOD QUALITY CUSTOMER SERVICE. WE HAD APPROXIMATELY A SIX WEEK BACK. LOG, DUE TO HAIL STORMS THIS PAST YEAR, WHEN CUSTOMER CAME IN, DEPENDING ON TYPE OF REPAIRS...

NEEDED. CUSTOMER MADE COMMENT THERE WAS NO HURRY, THEIR NIECE, THE OWNER OF VEHICLE, HAD TO SAVE UP MONEY FOR THE DEDUCTIBLE. WHEN CUSTOMER DROPPED OFF VEHICLE FOR REPAIRS, NO ESTIMATE HAD BEEN WRITTEN, WE WROTE ESTIMATE AND SUBMITTED FOR APPROVAL WITH THEIR INSURANCE CARRIER UPON APPROVAL FROM INSURANCE, WE ORDERED PARTS AND WAITED FOR THE PARTS TO ARRIVE.CUSTOMER CONSISTENTLY CALLED DURING MR. MASSEY'S LUNCH HOUR. MR. MASSEY IS IN OFFICE FROM 7: AM TO 6: OR 7: PM, MONDAY THRU FRIDAY. WE REPAIRED VEHICLE AND ONCE OUR PART,WAS COMPLETED VEHICLE HAD TO GO TO MECHANICAL SHOP, UPON THEIR SCHEDULE, TO INSTALL AIR BAGS.ONCE INSTALLED, VEHICLE WAS REQUIRED TO GO TO A HYUNDAI DEALER TO HAVE AIR BAG SYSTEM REPROGRAMMED, WHICH CAN ONLY BE DONE BY A HYUNDAI DEALER. WE HAD TO GET INSURANCE APPROVAL TO TRANSPORT VEHICLE TO LUBBOCK, TEXAS, THE NEAREST DEALER, DEALER MADE REPAIRS, ON THEIR SCHEDULE AND WHEN COMPLETED, VEHICLE WAS TRANSPORTED BY TOW TO OUR FACILITY. UPON RECEIVING, WE DETAILED VEHICLE AT NO CHARGE AND CONTACTED CUSTOMER THAT REPAIRS WERE COMPLETED.IF I CAN BE OF MORE ASSISTANCE TO RESOLVE THIS COMPLAINT WITH OUR CUSTOMER, PLEASE DO NOT HESITATE TO CALL. SINCERELY, GREG M[redacted]

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