Masseys Landscaping

The tenant did report an outside water leak as the tenant indicated. The tenant was not clear on the exact issue as she originally reported the main line water line to the house was broken and flooding everywhere. We asked the tenant for a picture and after receiving this we
were able to quickly determine the leak was coming from an irrigation system valve and pipe and not from the main water line as the tenant indicated. This caused a slight delay in the repair due to the incorrect diagnosis but the repair was completed within hours as the tenant mentioned This timeline is well within the timeline of what would be considered reasonable. Also, during this incident, the tenant indicated she called the City of *** and somehow they said the main line from the sewer to the house needed to be replaced. We had this inspected by our licensed plumber and they indicated there was no evidence whatsoever that the main sewer line needed to be replaced. During the second incident the tenant indicated the sewer line appeared to be backed up. We immediately dispatched this to the Owner’s home warranty company and they had someone to the house the same day. They were not able to clean out the line as they could not find the clean out covers as the landscaping at the front of the house was overgrown and not properly trimmed. We sent someone to trim some of the plants that should have been trimmed by the tenant. This was done the next morning and the clean out occurred that morning. The two plumbing items mentioned by the tenant were both addressed in a timely manner and according to applicable Arizona Statutes, neither of these incidents would provide the tenant a cause to terminate the rental contract. Arizona Law provides the tenant would need to provide a 5-day health and safety notice when such items occur if those items are not addressed. As the tenant indicated, both incidents were completed well within this timeline.