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Masseys Shoes

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Masseys Shoes Reviews (4)

GLAD I NEVER ORDERED
THE PAYMENT METHOD MONTHLY? WHATEVER HAPPENED TO JUST PAYING...and receiving your item? clothes are tacky looking but the denim looked nice..just wonder what it looks like in person! hear very bad things about this online/catalog site and the other sites you see above on the home page...they lost my business...even before they got it!

I order these eastlands and haven't been wearing them a month and the sole came a loose, I am a clerk and have very wear and tear on my shoes...These shoes cost to much money on this site and I want another pair..Checking with customer now!

I had ordered from masseys several times in the past few years and when I had a problem with a order I called and talked to a supervisor name justin and he was very helpful, although the telephone wait was long but it was worth it. thanks to justin.

Masseys Shoes, a HORRIBLE HORRIBLE, and RUDE customer service. I ordered a pair of shoes from them which ran small so I ordered a size up as an exchange. What I received back from them was the exact same shoes I had sent back. I tried contacting them through online customer service and they never responded. I called several times and held for very long periods of time each time and customer service had no idea what to do and told me to call and speak to a supervisor. The supervisor was more incompetent and pathetic than those reps in customer service. The supervisor would not acknowledge that she was even on the phone. I had to keep saying hello and then she answered that she was looking up my account.. She said that she looked over my account and said someone else had already helped me and asked why I was calling back. She argued that point with me. So I had had enough and asked to close my account. No one showed any compassion and no apologies. They are very unprofessional and very uneducated. They need to go to school and learn professionalism and how to deal with Americans. WILL NEVER SHOP THERE AGAIN!

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