Massgenie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if a check is mailed to our residenceWe will not disclose our bank information as they suggestedWe have given our address to them and our waiting for their response I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are in contact with the buyer about his complaintWe offered a future discount to his purchase with us to make him feel betterHe can still order the item online via MassGenie, however it is currently out of stockWith regards to his payment, we don't have an explanation why his bank declined the transactionCredit card provider can discuss it with the card owner and we requested [redacted] to contact his card providerFeel free to send us an email in case you have additional questions.Sincerely, [redacted] MassGenie Customer Service Rep

We cannot offer free item because it is not our fault that his bank declined the transactionThe customer placed a new order with us and we honored the special pricing.Thank you

I was told I would receive a refund after 4-5 business days. I have yet to receive refund after 6 business days

Revdex.com:
I'm not offer anything yetAfter I go through all this I need item free
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not offered anything yetAfter I go through all this I need item free. I'm not very about why my credit cards decided. I need to know who's cancel my order.
Regards,
*** ***

We are in contact with the buyer about his complaint. We offered a future discount to his purchase with us to make him feel better. He can still order the item online via MassGenie, however it is currently out of stock. With regards to his payment, we don't have an explanation why his bank declined...

the transaction. Credit card provider can discuss it with the card owner and we requested [redacted] to contact his card provider. Feel free to send us an email in case you have additional questions.Sincerely,[redacted]MassGenie Customer Service Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if a check is mailed to our residence. We will not disclose our bank information as they suggested. We have given our address to them and our waiting for their response.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]We sincerely apologize about the inconvenience you experienced with us. We are going to do a bank transfer for your refund request since we are no longer using the old payment system. Please provide me the follow information that we need below.Bank Name:Account Name:Account...

Number:We hope to hear from you soon.Sincerely,[redacted]MassGenie Guru

We cannot offer free item because it is not our fault that his bank declined the transaction. The customer placed a new order with us and we honored the special pricing.Thank you.