Massone Mechanical, Inc.

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: [redacted] man
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@massonemechanical.com
As a service company, we cannot instruct customers over the phone how to take care of their own equipment.The...

only advise we can give them is standard information the manufacturer calls for. Any diagnosis of equipment in person is a service charge. We spoke with the customer and resolved the situation fairly for both parties.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: [redacted] man
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@massonemechanical.com
As a service company, we cannot instruct customers over the phone how to take care of their own equipment.The only...

advise we can give them is standard information the manufacturer calls for. Any diagnosis of equipment in person is a service charge. We spoke with the customer and resolved the situation fairly for both parties.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)