Mastec North America

when installing fiber for at&t they ran the fiber line through my sewer pipewhen repairing the sewer pipe they damaged my driveway and pavers when running fiber for at&t sometime in the middle of march, they damaged my sewer line causing my downstairs to floodon March 25th they had some guys repair the sewer line and during the repair they damaged my driveway paverstwice they have had people without the proper tools or expertise try to repair unsuccessfully

Telesphere Solutions falsely represented themselves as a carrier only to find out that they are a third party carrier for telephone serviceThey first came into our office and charged my company $for a wiring service to improve all the issues we were having with the telephone services, calls dropping, calls going no where, Static callsAfter paying the $we still continued having the same issues , This never corrected the issuesEach and every time we called for service - it was never their problem they would blame COMCAST or the area of our locationAfter discussing the issues with their sales management she told us it was their fault because they have issues with the software they useWe were told by an independent contractor the we need a T circuit ( Database strictly for telephone system) and when we suggested this to Telesphere they only stated they did not have the money to install this type of programAnd that there software was defectiveAfter losing employee

I am a senior citizen of years old and I was home alone when a Mas Tec, Increpresentative knocked on my front door on Saturday, February 27, They wanted to inform me that they were going to install new fiber optic cable in the region between my house and the house in back of meI informed them that I was afraid that they would cut my phone service as well as cable and that I lived alone and this was my only means of communication with the outside worldThe representative informed me that if that would happen they would send someone immediately over to fix itWell, I went back in my house to watch TV and about minutes later my cable, phone and internet was ALL cut offI went outside to the back yard and told the man working there what he did and he told me to call the supervisorI called the Supervisor and I got no responseMy son finally came over to see me when he realized that my phone was cut off and that he could not reach meMy son as well called [redacted] Tec, Incand only after the call did someone finally picked up the telephoneThis person was called [redacted] and told my son that he was not responsible for the area that I lived and that he would call the supervisor in questionWe got a call back from [redacted] and were informed that we needed to call our cable provider in order to get my services back on orderHence, it was the weekend and they would not be able to come for a few daysMy son called Comcast and they were able to come the next day at night to repair the cut service wire that the MasTec, IncseveredI was without phone, cable and internet for hoursI feel that MasTec, Incshould be more responsible when digging in someone's backyard and furthermore specially when they are leaving an old woman alone with no connection to the outside worldGod forbid I had a medical emergeny

Property was damaged while digging to install AT&T cables MasTec dug a hole in my driveway while doing work for AT&TAfter a long and difficult process of getting them to fix it, they finally put the driveway back together but they didn't do a good jobThe rain has made it worse and it looks terrible nowThe pavers rose up and separatedThe concrete where the utility box brokeWe have not contacted them again because dealing with them was a real hassle and getting them to put it back together as bad as they did was difficult enough The team working on it was neglectful and unprofessionalThey would cover up the hole and dig it back up as they pleased, cut off our water, use large amounts of our water with some kind of machine they had, all without permissionWith the parking situation in our complex, having that hole for weeks was badWe also had to call Comcast to repair some damages they made that caused our Internet to go down

Mas Tech not honoring the claims processDug to lay cable, caused damaged, now no response/support with claims process My complaint summary is basically the crux of the matterVia work that Mas Tec did in my community, there were damages that resulted in my having to pay out of pocket for repairsI described the matter in detail, provided the job number, my property address, e-mail and contact numberThus far I received some random call from a field associate '***' to deny that MasTec was on the job siteI also received an e-mail from [redacted] apparently from an office, asking me for the same information I already submitted to the resolution center's e-mail addressMy HOA, [redacted] - [redacted] Property Management, has not only the letter on AT&T letterhead announcing MasTec as the subcontractors for the work, there is also another document that was sent with that announcement letter with photos of MasTec employeesSo there is no denying that this corporation did the wor

MAstec contracting for AT&T caused fire damage to my property while digging in my yarddays without powerDamages, losses, Plus repair expenses I have called times the contact number in charge of my claim, wrote one email and it has been almost weeks and have not gotten a single response back from MastecThe work was performed without the proper underground utilities markingsI had repairs expenses in excess of $dollarsMy camper needs repair, Electronic equipment damages, stored food lossesdays sleeping in hot temperature without power with wife and small kidsHad I not been home that day my house would have burned down Burned the cable box as well outside in the yardFPL tech got electrocuted by hot fence

Plumbing issues since the digToilets backed up,sewage coming out of tubs in bathrooms.Area that was dug is sunk in,driveway damage,sprinkler damage On approximately Dec2016, Mastec on behalf of AT&T dug up front lawn for Fiber Optic installationI contacted ATT and was issued a case numberIn weeks since the dig, we had plumbing problems, toilets backed up and sweage coming out from front lawn where they dug, as well as sprinkler damageThey came back and did "some" repairsThey replaced a burst pipe and did a bad job filling the driveway area, it is now sunk inA cap they placed for the sweage pipe has also sunk in and on Saturday 4/29/17, we had backed up toilet and sewage coming out of tubs in bathroomsThe AT&T contact was previously Kiedra at XXX-XXX-XXXX,XXX-XXX-XXXX,previous case number#XXXXXXXXXX-XI have not been able to reach talk to this person in several month since about February or March, I contacted her again a few months ago but because case was closed was

Revdex.com:
At this time, I have not been contacted by Mastec North America regarding complaint ID 10277848.
In my attempts to contact them, they have transferred me to their Rhode Island Office, where I spoke
to a manager, with no resolution as I was told they would review the...

matter
Regards,
[redacted]

Review: Mastec acting as the installation and repair company for my satellite company, DirecTV, has come out to my home over 6 times and each time failed to complete the job or repair and installation and when called to repair or complete they continually state they closed the case as the job was complete. The excessive service calls for work that was not completed completely or satisfactorily has resulted in fees and charges to be assessed to me by DirecTV and has also resulted in extensions of contracts to maintain service. I have been paying for services that I have been unable to receive and no credits have been received. Further, on the latest service call, for an incomplete service call (10/23/14) I was assessed a $50 charge and the technician that came out had no idea what he was doing and could not complete assignment without an attitude and poor technician attitude.Desired Settlement: Service fee refunds and technician call fees, removal of all contract extensions and appropriate action on ALL technicians that serviced my account.

Consumer

Response:

At this time, I have not been contacted by Mastec North America regarding complaint ID 10277848.

In my attempts to contact them, they have transferred me to their Rhode Island Office, where I spoke

to a manager, with no resolution as I was told they would review the matter

Regards,