Master Carts

The phone records provided show no calls on 4/before 2:pmOur records indicate that a call was made to confirm rental and the deposit had already been sent in weeks priorDeposits are NON- REFUNDABLEIts our policy of ensuring people actually rent out our cartsIf one was to call a hotel asking for a room, renting or buying a car, the business would ask for a deposit to secure the transactionIf said client backed out regardless of when or what circumstances the business would keep the depositIts there way of ensuring that there efforts are not a waste of timeWe had a larger rental that we had to turn down because of a shortage of equipmentSaid equipment was set aside for this rental and this rental onlyWe can not control the weather on the days the event is supposed to happenIf I was to go on vacation to an outdoor waterpark booked it for a week in advance and it rained two of the days I would not get that money backOur decision is finalWe must maintain a tight and competitive schedule and mishaps in weather do not effect rental agreements or deposits Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does NOT resolve my complaint. For your reference, details of the offer I reviewed appear below
In the last communication, Mr*** concludes, “This
decision is final.” In other words, I
should accept his answer and dismiss this matter. The *** *** *** Planning Board has
been entrusted by our constituents to oversee the finances of our organization
and must give an account of all expenditures to over churches represented
in our organization. To dismiss this matter would be failing in our duty, commitment,
and responsibility.
Let me address his most recent allegations:
1. Mr*** is
incorrect saying, “The phone records provided show no calls on 4/before
2:pm.” I have provided Mr***
with pages of phone records showing EVERY call (5) made to Master Carts during
a. Reservation call on 3/at 2:
pm (AT&T 4/16/statement, pg2)
b.
Cancellation call on 4/at
9:am (Verizon 5/2/statement, pg16)
c. First refund request on 4/at
2:pm (AT&T 5/16/statement, pg2)
d. Second refund request on 5/at
11:am (AT&T 6/16/statement, pg2)
e. Third refund request on 9/at
12:pm (Verizon Call Log)
2. Mr*** is
incorrect saying, “A call (no date
given) was made to confirm rental.” a. See attached e-mail verifying
purpose of 4/phone call. (Again, the
purpose of each phone call is clearly stated in list above.)
3. Mr*** is
incorrect saying that “the deposit had already been sent in weeks prior.”
a.
Check #was NOT a
deposit check … it was for FULL payment($330)
b. Check #was written on March
17th (days prior) and deposited by Master Carts on March 19th
(days prior) See copy of check in attached
documents (front & back of check)
At this point, I would like Mr*** to provide the
following:
Master Carts Phone
records (2nd request)
2. Master Carts Recordings
(2nd request)
3. Master Carts Rental
Agreement Form (Used by other customers in April 2014)
It has become increasingly stressful and time
consuming as I have tried to honestly, ethically, and professionally deal with
Master Carts during these last months Regretfully, I will not be able in clear
conscience to recommend his services to others
In filing with the Revdex.com, I am
hopeful that your mediation will be helpful in securing the monies rightfully
due us
Sincerely,
*** ***
*** ** *** *** *** Planning Board

Company states that the consumer called the day prior to confirm the reservation, not cancel itAs a show of good faith, the company is willing to provide carts free of charge to the consumer's group for days in

As per the reservation agreement for the Friday and SaturdayOur phone records and recordings indicate that on April 1st the phone conversation was to confirm the rental agreementOnce knowing the snow storm was going to be in effect they called one day prior April 3rd to cancel the reservation
In between these dates we had a request for a cart rental that same weekend which was subsequently turned down due to lack of available unitsThe cost of turning down such a deal is valued at 1,950$Our rental policy strictly states no less than a hour cancelation with regards to delivery timeHaving a delivery date of the 4th and a cancelation time of the 3rd clearly violates this contract and the customers are therefor liable for charges incurred especially having turned down a much larger dealIf the customer wishes to pay the 1,950$ for lost business incurred we would gladly return her 330$ to her Sincerely,Robert ***Owner, Mastercarts LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am very disappointed in Mastercart's response particularly when supplied with MUCH documentation including:Phone records - proving that I cancelled on Tuesday, April 1 at 9:57 AME-Mail record - Wednesday, April 2 proving that I cancelled on April 1 2012 signed contract - NOTHING in contract says 48 hour notice (there was no written contract for 2013)These documents prove 2 things:  Even though I had NO knowledge of a 48 hour cancellation policy, I did cancel with a 48 hour notice. Since Mastercarts claims that I called later in the week, I have attached my cell phone records for that entire week.  NO OTHER CALL was made to Mastercarts by me that week other than April 1. I would like to request for Mastercarts to provide THEIR PHONE RECORDS that would substantiate their claim  that I called and cancelled on Thursday, April 3. Regards,[redacted]

The phone records provided show no calls on 4/1 before 2:30 pm. Our records indicate that a call was made to confirm rental and the deposit had already been sent in weeks prior. Deposits are NON- REFUNDABLE. Its our policy of ensuring people actually rent out our carts. If one was to call a hotel asking for a room, renting or buying a car, the business would ask for a deposit to secure the transaction. If said client backed out regardless of when or what circumstances the business would keep the deposit. Its there way of ensuring that there efforts are not a waste of time. We had a larger rental that we had to turn down because of a shortage of equipment. Said equipment was set aside for this rental and this rental only. We can not control the weather on the days the event is supposed to happen. If I was to go on vacation to an outdoor waterpark booked it for a week in advance and it rained two of the days I would not get that money back. Our decision is final. We must maintain a tight and competitive schedule and mishaps in weather do not effect rental agreements or deposits.  Sincerely,[redacted]

MasterCarts refuses to acknowledge our phone records & e-mail letter proving the fact that our cancellation call was made on Tuesday, April 1st which was 3 days prior to our event.  Furthermore, they have failed to provide their alleged recordings and alleged documentation to show otherwise - even though requested numerous times.   Their latest response is not a show of good faith, but an attempt to mitigate their losses by providing golf carts for us this year.  This is not acceptable for the following reasons:   1.  This is offer is too late.  We have made other arrangements as our event is in three weeks.  If this had been offered last September when we were first told that they would not refund the money, it would probably have been given consideration. 2.  Because of all of the stress and hassle of these past months, we have absolutely no desire to do business with MasterCarts nor we would recommend their services to others. The only acceptable resolution of this matter is a refund of $330, the money that is ethically due us.  Sincerely,[redacted]

Review: We purchased a gas 1970's Harley Golf cart from this business in December 2013. It was posted on craigslist and we paid $500 for the cart by credit card over the phone. The owner stated he would have the cart running for us in the spring. They delivered it to us in May. We arrived at our campsite anxious to use the cart. We put gas in, drove it a short distance and it died. I called the owner and told him it wouldn't run. They picked it up and took it to their shop. The owner told me we wrecked the motor by adding gas. He then told us we were supposed to mix gas and oil for that type of cart. We had no idea we were supposed to mix it because he did not tell us. He claimed its written right on the door of the gas tank. He then said they would rebuild the motor for the cost of parts only. He said he did so and we paid him an additional $336 for the cost of the engine rebuild. Again they dropped it off. We then saw it did NOT say anything about mixing gas and oil although this time he added a post it note that said it.We went to drive the cart. It ran a little while, backfired several times and died again. Again I contacted him, told him we now have over $800 invested in a golf cart that does not run. After several phon e calls and one in person visit and 3 weeks time he said he had senta mechanic to our campsite and he worked on it for 3 hours. Now we are back here camping, went to drive our supposedlyfixed golf cart and it still does not run. Again we drove it a short distance before it died and we had to tow it back. I called the owner and I told him that I want him to take the cart back and refund our money or I would be reporting him him to the Revdex.com and sharing our horrible experience on Facebook. Not only has he made it clear he will not refund our money but I have received two threatening messages stating that if I do that he will put things all over the internet about my husband and myself, that he will hire an attorney and sue us. In addition he claimed in his message the cart was sold as is. My knowledge of it's as is condition was running condition. He said anything wrong with the cart was damage done by us by adding straight gas. Then what was $336 repair that we paid for?Desired Settlement: I would like him to take his cart back. It is clearly a lemon. We are out $836 and have never gotten to drive it for even one full day and I feel we are owed a refund. In addition I would like the 2 threatening messages which I have saved on my cell phone addressed. A person has a right to file a complaint without being threatened to be sued.

Business

Response:

He did buy the cart last December of 2013 at that time I told him it was a two stroke motor and needed to add oil like a weed eater . he told me his friend has one that he used . a $500.00 golf cart is sold as is with no warranty . we used this cart around the shop and it always ran grate always started even when it was -20 . we moved it to plow snow . he asked if we could deliver it . he told me that his place was only a 1/2 hour away . it was 1 1/2 away . he told us to dropped it off and levee the keys in it as he wouldn't be home . he was told if had any questions to call . . first thing Monday morning he was on the phone yelling the cart didn't run . I told him when we dropped it off it ran grate .he told us it didn't move a inch and didn't run when he got it . We went and picked it up the cart wasn't where my driver left it . he had to go look for it . we brought it back to the shop . when we dropped it off the fuel tank was only 1/4 in it and when we looked the gas tank was full . we took a fuel sampol and there was no oil in the fuel and it ran out of oil and it had to be overhauled . I called him back and told him hat who ever put the fuel in didn't mix oil with the gas . Here is where the lies started . he told me he didn't put any gas in it then I ask how did the gas tank full ? he then told me someone must one snuck over and put gas in his golf cart with out him knowing about it . REALY ? I wish that guy show up at my house . he told me he was going to the Revdex.com and going to put it on the internet and other threats so I ended the call . a hour later his wife called and I told her what we found . she told me he was to embarrassed to tell the truth and that he put gas in it and didn't put any oil in it and when the cart died he knew what he did and wanted me to fix it for free so he made up this lie . I told her there was no need to lie . I am here to help you . I told her if she paid for the parts that I would cover the labor and pick up and devilry . we ran this cart around a week before we dropped it off . they called a month later saying the golf cart didn't run so I sent a service tech out there when we were going to be nire there . the key was left on and the battery was dead . the service man jump started it and drove it around . We didn't not charge them for the service call . I think us doing it as we did was going beyond the call of duty for a $500.00 1972 Harely 3 wheeled golf cart that was sold as is .

Now knowing he is not mechanic inclined a 3 wheeled 1972 harely golf cart is not for him . he needs to buy a $5000.00 brand new golf cart that wont need any service for a long time . So I will buy back the golf cart for $500.00 . the old Harleys are EZ to sell . I will not give the other money for parts back do to they are the ones that didn't put oil in it .

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a golf cart in September, 2011. I paid additionally for lights and a backseat to be installed. We used the cart for 2 months and stored it until the following Spring. When we first used the cart in the Spring of 2012 we noticed the lights did not work. I contacted [redacted] and he informed me he would check them out next time he was in town. He came about 3 weeks later but said he did not have the right part. Fast forward to present day, 17 months later, I still do not have functioning lights. After countless text messages, phone calls, excuses, missed appointments and empty promises I am trying a new avenue to get this issue FINALLY resolved. He has said on numerous occasions that he would fix the lights and even asked me on several occasions to leave the cart outside of the garage and he would be by to fix it, never happened. I have never gotten any communication from [redacted] I have always had to initiate communication, even after a no- show for several appointments. Please help!Desired Settlement: FIX THE LIGHTS AS PROMISED! 17 months is ample time even after mentioning he would be in a neighboring town on business....

Business

Response:

this guy bought this cart about 2 years a go . he ran it in to a tree the first day he had it and we picket it up and repaired it and gave him a good deal on the repair . he called me over a year later to tell me his head lights didn't work . I told him I would stop in on my way to milw and look at it and I did . it needs a switch . it was 8 pm on a Sunday and no where to buy a switch . so I told him I would stop in sometime and get it done when I had time on my way by . I told him I can send my service van down to do it but then I would have to charge him for it . he didn't want to pay . the only way I would do it for free is if I do it when I am down there and I have time . I have been in milw a lot of times but its always been 10 pm or later . he was and is way out of warranty . All of the golf carts I sell have a 90 day warranty . he called over a year later with the lights not working . I can send my service van but then I have to pay my service man and the fuel. So he would have to pay the service call . what does he think he has coming??? if he wants it done right now he will have to pay . thanks [redacted]

Consumer

Response:

Review: The [redacted] prepaid for Golf Carts for a Ladies Retreat at Green Lake Conference Center last spring. There was a major snowstorm last year on April 4th-5th (Friday & Saturday) at Green Lake Conference Center. Knowing that the snow storm was coming at the beginning of the week, we cancelled the carts, on Tuesday morning at 9:57 AM about 72 hours prior to the rental period. I have phone records and an e-mail to PROVE this fact. [redacted], has declined to give us a refund stating that we did not give him 48 hours advance cancellation notice per his business policy.

Interestingly,

1. We had signed a contract the in 2013 for that retreat and there was NO cancellation policy on that paperwork

2. We did NOT sign a contract for the 2014 envent.

3. He had never mentioned this policy in any phone conversation when the reservation was made.

So with NO knowledge of his policy, we complied! Yet he still declines to give us the refund stating that we did not give him 48 hours advance notice.

On Sept. 12, 2014, I sent you an informational packet with a copy of my letter and documentation to him. The Delivery Receipt from the post office has his signature and the delivery date of Sept. 15, 2014. Since he has failed to respond by the date stated in the letter (October 1st) I want to file a formal complaint.

We have had numerous contacts with him these past months which he seems to ignore.

Can you help get this refund?Desired Settlement: We want $330 which is a complete refund for 3 golf carts for 2 days.

Payment should be made to "[redacted]" and sent to

Mrs. [redacted]

Business

Response:

As per the reservation agreement for the Friday and Saturday. Our phone records and recordings indicate that on April 1st the phone conversation was to confirm the rental agreement. Once knowing the snow storm was going to be in effect they called one day prior April 3rd to cancel the reservation. In between these dates we had a request for a 10 cart rental that same weekend which was subsequently turned down due to lack of available units. The cost of turning down such a deal is valued at 1,950$. Our rental policy strictly states no less than a 48 hour cancelation with regards to delivery time. Having a delivery date of the 4th and a cancelation time of the 3rd clearly violates this contract and the customers are therefor liable for charges incurred especially having turned down a much larger deal. If the customer wishes to pay the 1,950$ for lost business incurred we would gladly return her 330$ to her. Sincerely,Robert [redacted]Owner, Mastercarts LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am very disappointed in Mastercart's response particularly when supplied with MUCH documentation including:Phone records - proving that I cancelled on Tuesday, April 1 at 9:57 AME-Mail record - Wednesday, April 2 proving that I cancelled on April 1 2012 signed contract - NOTHING in contract says 48 hour notice (there was no written contract for 2013)These documents prove 2 things: Even though I had NO knowledge of a 48 hour cancellation policy, I did cancel with a 48 hour notice. Since Mastercarts claims that I called later in the week, I have attached my cell phone records for that entire week. NO OTHER CALL was made to Mastercarts by me that week other than April 1. I would like to request for Mastercarts to provide THEIR PHONE RECORDS that would substantiate their claim that I called and cancelled on Thursday, April 3. Regards,[redacted]

Business

Response:

The phone records provided show no calls on 4/1 before 2:30 pm. Our records indicate that a call was made to confirm rental and the deposit had already been sent in weeks prior. Deposits are NON- REFUNDABLE. Its our policy of ensuring people actually rent out our carts. If one was to call a hotel asking for a room, renting or buying a car, the business would ask for a deposit to secure the transaction. If said client backed out regardless of when or what circumstances the business would keep the deposit. Its there way of ensuring that there efforts are not a waste of time. We had a larger rental that we had to turn down because of a shortage of equipment. Said equipment was set aside for this rental and this rental only. We can not control the weather on the days the event is supposed to happen. If I was to go on vacation to an outdoor waterpark booked it for a week in advance and it rained two of the days I would not get that money back. Our decision is final. We must maintain a tight and competitive schedule and mishaps in weather do not effect rental agreements or deposits. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does NOT resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the last communication, Mr. [redacted] concludes, “This

decision is final.” In other words, I

should accept his answer and dismiss this matter. The [redacted] Planning Board has

been entrusted by our constituents to oversee the finances of our organization

and must give an account of all expenditures to over 100 churches represented

in our organization. To dismiss this matter would be failing in our duty, commitment,

and responsibility.

Let me address his most recent allegations:

1. 1. Mr. [redacted] is

incorrect saying, “The phone records provided show no calls on 4/1 before

2:30 pm.” I have provided Mr. [redacted]

with 8 pages of phone records showing EVERY call (5) made to Master Carts during 2014.

a. Reservation call on 3/3 at 2:00

pm (AT&T 4/16/2014 statement, pg. 2)

b.

Cancellation call on 4/1 at

9:57 am (Verizon 5/2/2014 statement, pg. 16)

c. First refund request on 4/19 at

2:34 pm (AT&T 5/16/2014 statement, pg. 2)

d. Second refund request on 5/2 at

11:52 am (AT&T 6/16/2014 statement, pg. 2)

e. Third refund request on 9/10 at

12:02 pm (Verizon Call Log)

2. 2. Mr. [redacted] is

incorrect saying, “A call (no date

given) was made to confirm rental.” a. See attached e-mail verifying

purpose of 4/1 phone call. (Again, the

purpose of each phone call is clearly stated in list above.)

3. 3. Mr. [redacted] is

incorrect saying that “the deposit had already been sent in weeks prior.”

a.

Check #2166 was NOT a

deposit check … it was for FULL payment. ($330)

b. Check #2166 was written on March

17th (18 days prior) and deposited by Master Carts on March 19th

(16 days prior) See copy of check in attached

documents (front & back of check)

At this point, I would like Mr. [redacted] to provide the

following:

1

1. Master Carts Phone

records (2nd request)

2. 2. Master Carts Recordings

(2nd request)

3. 3. Master Carts 2014 Rental

Agreement Form (Used by other customers in April 2014)

It has become increasingly stressful and time

consuming as I have tried to honestly, ethically, and professionally deal with

Master Carts during these last 9 months. Regretfully, I will not be able in clear

conscience to recommend his services to others.

In filing with the Revdex.com, I am

hopeful that your mediation will be helpful in securing the monies rightfully

due us.

Sincerely,

[redacted] Planning Board

Business

Response:

Company states that the consumer called the day prior to confirm the reservation, not cancel it. As a show of good faith, the company is willing to provide 3 carts free of charge to the consumer's group for 2 days in 2015.

Consumer

Response:

MasterCarts refuses to acknowledge our phone records & e-mail letter proving the fact that our cancellation call was made on Tuesday, April 1st which was 3 days prior to our event. Furthermore, they have failed to provide their alleged recordings and alleged documentation to show otherwise - even though requested numerous times.