august 19th myself and my crew came to the site to pull weeds and fix what was destroyed by water when it rained and raise where it needed to be raisedwe noticed that a company had driven through her yard and destroyed itlooked like an alley way through her yardno where in the contract with them did it state that we were going to flag off yard or fix other peoples mistakes or screw upswe did let them know that we did not say we would flag it off or fix other peoples mistakes but that we would be fixing ours and what needed to be fixed due to rain run off from the housecontract was not signed until july 20th so already halfway through the summerfinal grade was at inches like stated in contract, except in spots where you could clearly tell was driven overalso no one verbally stated we would flag their propertynor were we out there different timeswe have only been there timeswe have it all marked down on paperwork stating when, where, what time and what was done and what dates [redacted] I stated that we fix what we destroy or mess up on our dime not yours, but to fix another companies problem needs to be paid for by you or the company who wrecked it [redacted] we are running a legit business [redacted] we tried to come up with a solution to meet in the middle to only be talked down to [redacted] contract states a $cancelation fee that the customer knew aboutas well the fact that [redacted] are refusing to pay for equipment rental, labour, and materials as they are saying by-law they don't have to pay for it [redacted] a bill sent out for the equipment charges,labour charges,material charges,and cancellation charges [redacted] will have to pay now $by the end of the due date of further actions will be taken to collect the balance
Complaint: [redacted] I am rejecting this response because: Cody and Katelyn were fully aware that I was not sure if we do have the rough grade certificate before we signed the contractHe even phoned the city while he was at our house to check our rough grade certificate but the the city told him that we have to check with our builder [redacted] he promised us that he will do our deck right away thinking that this is possible even though we still don’t have the rough grade certificateMay 25, - He and his crew brought lumber on our yard, left there for more than a week and took them away on June without building the deckWe really thought it is possible to have the deck built without the certificate because he promised us that upon signing the contractWe didn’t have a lot of knowledge about landscaping and codes that’s why were asking him a lot of questions before signing the contract [redacted] As for the price, we negotiated the price with him before signing the contract but we didn’t change anything after signingWe talked about the price and the work that needs to be done and agreed on it upon signing the contractThose information were on the contractWe didn’t changed anythingCody was the one who made changes on the contract [redacted] he told me that he will subcontract some of the work that needs to be doneHe wrote the word “subbed out” besides some of the items on the contractHe informed me about it and agreed as long as the job will be completedFor the cancellation fee, there was no communication about the cancellation fee and this is not stated on the contractI have the signed contract with me to prove itAnd the invoice that he sent me, it is ridiculously pricedHe needs to explain itWhat is the equipment charge, quantity for $960? What equipments they were? When we signed the contract, he knows that he will be needing equipments to do his job Any equipment he needs to finish the job is already part of the contract price that we signedAdditional topsoil? On the contract, he said he will do the final grade using topsoil and road crush but nothing stated that we need to pay anything extraHe guaranteed the final grade approval and I have text message and email to back it upFor the road crush, quantity for $each? What he meant by that? yard of road crush? We didn’t even see that road crushAnd the weed pulling, quantity for $1080? [redacted] When we signed the contract, he said he will take care of everythingNothing is on the contract that we have to pay extra [redacted] We did approach him once while he was on one of our neighbour’s yard and talk to him with respectHe was not answering our phone calls and text messagesWe just would like to know when he will start working on our yard as our landscaping was already overdue and we will loose our landscaping deposit which he’s fully aware ofWhenever we are asking him when he’s coming to finish the job, he will accuse us of being rude and demandingI think, as a customer of his, we have the right to know his plan for our yard as he already have our moneyHe already got 50% of the contract priceWhen they were doing our final grade, [redacted] He’s the one who’s intimidating us by saying that he’s gonna put lien on our house [redacted] *** This company needs to give us our refundI am only asking him to return what is due for us which is the difference of $and the reasonable price of the final grade (according to his invoice final grade is $1800)I think what we are asking is reasonableI could have ask him to return the whole deposit because he did not complete what’s on the contractI repeat, we don’t owe him anythingHe owe us money, [redacted] ** [redacted]
august 19th myself and my crew came to the site to pull weeds and fix what was destroyed by water when it rained and raise where it needed to be raisedwe noticed that a company had driven through her yard and destroyed itlooked like an alley way through her yardno where in the contract with them did it state that we were going to flag off yard or fix other peoples mistakes or screw upswe did let them know that we did not say we would flag it off or fix other peoples mistakes but that we would be fixing ours and what needed to be fixed due to rain run off from the housecontract was not signed until july 20th so already halfway through the summerfinal grade was at inches like stated in contract, except in spots where you could clearly tell was driven overalso no one verbally stated we would flag their propertynor were we out there different timeswe have only been there timeswe have it all marked down on paperwork stating when, where, what time and what was done and what dates [redacted] I stated that we fix what we destroy or mess up on our dime not yours, but to fix another companies problem needs to be paid for by you or the company who wrecked it [redacted] we are running a legit business [redacted] we tried to come up with a solution to meet in the middle to only be talked down to [redacted] contract states a $cancelation fee that the customer knew aboutas well the fact that [redacted] are refusing to pay for equipment rental, labour, and materials as they are saying by-law they don't have to pay for it [redacted] a bill sent out for the equipment charges,labour charges,material charges,and cancellation charges [redacted] will have to pay now $by the end of the due date of further actions will be taken to collect the balance
Complaint: [redacted] I am rejecting this response because: Cody and Katelyn were fully aware that I was not sure if we do have the rough grade certificate before we signed the contractHe even phoned the city while he was at our house to check our rough grade certificate but the the city told him that we have to check with our builder [redacted] he promised us that he will do our deck right away thinking that this is possible even though we still don’t have the rough grade certificateMay 25, - He and his crew brought lumber on our yard, left there for more than a week and took them away on June without building the deckWe really thought it is possible to have the deck built without the certificate because he promised us that upon signing the contractWe didn’t have a lot of knowledge about landscaping and codes that’s why were asking him a lot of questions before signing the contract [redacted] As for the price, we negotiated the price with him before signing the contract but we didn’t change anything after signingWe talked about the price and the work that needs to be done and agreed on it upon signing the contractThose information were on the contractWe didn’t changed anythingCody was the one who made changes on the contract [redacted] he told me that he will subcontract some of the work that needs to be doneHe wrote the word “subbed out” besides some of the items on the contractHe informed me about it and agreed as long as the job will be completedFor the cancellation fee, there was no communication about the cancellation fee and this is not stated on the contractI have the signed contract with me to prove itAnd the invoice that he sent me, it is ridiculously pricedHe needs to explain itWhat is the equipment charge, quantity for $960? What equipments they were? When we signed the contract, he knows that he will be needing equipments to do his job Any equipment he needs to finish the job is already part of the contract price that we signedAdditional topsoil? On the contract, he said he will do the final grade using topsoil and road crush but nothing stated that we need to pay anything extraHe guaranteed the final grade approval and I have text message and email to back it upFor the road crush, quantity for $each? What he meant by that? yard of road crush? We didn’t even see that road crushAnd the weed pulling, quantity for $1080? [redacted] When we signed the contract, he said he will take care of everythingNothing is on the contract that we have to pay extra [redacted] We did approach him once while he was on one of our neighbour’s yard and talk to him with respectHe was not answering our phone calls and text messagesWe just would like to know when he will start working on our yard as our landscaping was already overdue and we will loose our landscaping deposit which he’s fully aware ofWhenever we are asking him when he’s coming to finish the job, he will accuse us of being rude and demandingI think, as a customer of his, we have the right to know his plan for our yard as he already have our moneyHe already got 50% of the contract priceWhen they were doing our final grade, [redacted] He’s the one who’s intimidating us by saying that he’s gonna put lien on our house [redacted] *** This company needs to give us our refundI am only asking him to return what is due for us which is the difference of $and the reasonable price of the final grade (according to his invoice final grade is $1800)I think what we are asking is reasonableI could have ask him to return the whole deposit because he did not complete what’s on the contractI repeat, we don’t owe him anythingHe owe us money, [redacted] ** [redacted]