Master Contractors Reviews (%countItem)
Master Contractors Rating
Address: 5810 Shelby Oaks Dr STE B, Memphis, Tennessee, United States, 38134-7315
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MR. DELONE W stole the insurance check on February 10, 2020 (in the amount of $5629.49 for insurance claim#*** initialed on 11/22/2019) that is meant to replace the carport roof. Mr. W falsified documentation stating the carport roof replacement was completed, which was submitted to*** insurance. As a result, *** insurance release the fund allowing Mr. W to cash the check without completing the job. During same time, Mr. W text ***, stating that Mr. W's boss (unknown name) demanded *** to still have to paid the $2500 deductible in order for carport to be work on. Hence, holding *** carport hostage while committing fraud!
Regarding the $2500 deductible, Mr. W and *** agreed, verbally, that no out of pocket cost will be incur by *** and any additional cost to finish any and all projects (the roofing of the main house, carport, and etc) will be Mr. W responsibility. Mr. W assured *** that Mr. W will cover the deducible, and that *** does not have to pay any insurance deductible and out of pocket cost, and this was legal for the contractor to cover the deductible to get the job. Mr. W wrote on the contract that the deductible was paid.
On February 5, 2020 Mr. W texted *** that the carport will be work on and complete within the week. However, on February 10, 2020, *** unwillingly allow Mr. W to persuade her to give the carport $5629.49 check (the final check for the claim) at her workplace, stating that Mr. W needed the fund to obtain the material to complete the carport.
On February 25, 2020, *** informed John M *** Insurance adjuster800-458-0811, that Mr. W did not completed the carport roof, demanding $2500 deductible to be paid before starting the job, that Mr. W cash the $5649.29 check, and now harassing *** when already inform Mr. W not to make any further contact or have any interaction between them.
Product_Or_Service: Carport Roofing
Order_Number:
Refund Mr. W to send a check of exact amount of $5629.49 payable to ***. No further communication or interaction between Mr. W and*** is to happen ever- prevent stress. Furthermore...*** requested Mr. M to contact Mr. W to send back the fund, was only able to leave a voicemail. On the same day, Mr. W text***, that*** insurance wants Mr. W to complete the job and the deductible must be paid to complete the job. More lies from Mr. W
As a customer-centric establishment, our number one priority is the achievement
of client satisfaction. It is important to note that the portion of the roofing project that involves the client's house and carport is complete, done in a timely manner with great quality. Unfortunately, due to the fact that the deductible has not been satisfied, the completion of the carport portion remains pending. It was communicated to MASTER CONTRACTORS LLC that the client, ***, was not financially positioned to cover the deductible in one lump sum payment. The amount of the still required deductible to be paid to MASTER CONTRACTORS LLC is $2,500. Understandably, despite the complainant's inability to pay the deductible all at once, she still desired the completion of the carport portion of the roofing project and, therefore, requested to pay MASTER CONTRACTORS LLC the amount of the deductible in smaller, more manageable installment payments.
Seeing the customer's dilemma, MASTER CONTRACTORS LLC agreed to move forward with the paperwork necessary to finalize the job and on February 10, 2020, did accept the $17074.49 check for the 4,070.92 square foot roofing project expenses and did communicate to *** that the project would be completed within the week. This was all under the guise that *** would adhere to her request to pay the deductible in more manageable installments. Unfortunately, we completed the house and not the carport and as of April 20, 2020, the deductible amount that *** owes remains outstanding. While we do deeply sympathize with customers who may be facing financial constraints, especially during these trying times, under no circumstances are deductibles ever pardoned, waived, reduced, or diminished for any reason. Our clients are offered the incentive of earning financial rewards for making successful referrals. These rewards for referrals are promoted as a way to help counteract the costs of deductible requirements. However, any outstanding deductible amount remains an obligatory prerequisite for project completion. Upon receipt of ***'s outstanding $2,500 deductible, we will take great pleasure in the prompt completion of the client's carport in accordance with the highest standards. Any attempts to correspond with *** have been made in an act of response and in efforts to resolve this matter in the most mutually advantageous way possible. We look forward to an agreeable outcome.
(The consumer indicated he/she DID NOT accept the response from the business.)
"As a customer-centric establishment, our number one priority is the achievement
of client satisfaction. It is important to note that the portion of the roofing project that involves the client's house and carport is complete, done in a timely manner with great quality."
The carport was not and still is not completed. Another lied, now documented! Nor was the main house's roofing done in "great quality" (photos attached), as we requested multiple times for spot repairs on the edge of the each corner. Still the repair is sub pair! Allowing rain and weather debris to go into the crack. Thus, ***, nor anyone else should have to tolerate this level of incompetence and workmanship. Hence, *** seek no further work from Mr. W or any of his affiliate.
Therefore, the request is that Mr. W to send *** a check in the disputed amount immediately. After having another reputable and honest appraisal done. (New estimate attached). This disputed amount is not nearly enough to cover the remaining repairs nor the warranty that will be needed after Mr. W "great quality" workshop!
Here are the facts:
Upon receiving the repair estimate, *** did not accept Mr. W proposal and did not want to pursue him as the contractor. Then, Mr. W offered to ***, that *** did not have to pay the deductible or any additional out of pocket cost to repair the roof of the main house, the carport, and any necessary repairs. Mr. W and his company will accept the insurance payout as the total cost to *** and incur any/all expenses to get everything done. This was the agreement between both parties, in that, no hiring of Mr. W unless deductible and additional cost was covered by the insurance payout! Both parties agreed and Mr. W was going to complete all the qualifying documentation and communication to the insurance! Thus, this agreement satisfied the deductible require from *** insurance, Mr. W and any affiliate!
The roof claim was filed, as agreed, as the deductible was paid and whatever the insurance payout was the entire cost of the repair to ***.
There were no further discussion about *** having to pay the deductible or/and incur any additional cost. As this was already settled before accepting Mr. W as the contractor. A friend had referred Mr. W to ***, (hindsight - in GREAT regret!), thus, *** had good faith in Mr. W'agreement, and done everything Mr. W instructed her to do.
As the text messaging shows,(attachment), Mr. W agreed to complete the carport and remaining projects. Once again, no further discussion about paying the deductible before starting the project to the main house nor the carport was ever brought up again, because this was already agreed upon before hiring Mr. W!
In order to steal the remaining fund, Mr. W lied to *** to sign the project completion paperwork to submit to *** insurance. In order to get the fund for the needed material to finish the carport, as Mr. W claimed. No reputable or honest company or contractor would dare to defraud the insurance by manipulating any unknowingly client to falsify documentation prior to all the actual project completion! Mr. W is not honest nor reputable! At this point before starting the carport project or prior to Mr. W receiving and cashing out of the final check, if any discussion of further payments needs to be made, now would have been the time. But no further discussion were made or needed because all payment discussion and agreement of no deductible or any out of pocket needed to be made by *** prior to hiring Mr. W (this CON-ARTIST)!
Once Mr. W received the final check, cash out the final checked, the remaining projects (problem spots and carport roofing, repairs, and etc.) was not completed nor any communications from Mr. W or his affiliate for several days. Upon contacting Mr. W, Mr. W text back demanded the deductible to be paid citing *** policy, Mr. W's boss, and claim that *** had no initial fund. These are the best lies and deceptions Mr. W can come up with! Once again, Mr. W would not have been hired if the insurance payout was not enough to cover any and all expenses! Fact!
After notifying *** insurance of the situation, the*** LOST PREVENTION declared that Mr. W have committed fraud and swindle ***, by falsifying documentation to steal the remaining fund, holding the remaining project hostage, and demanding more money - the already agreed paid deductible! Therefore, in protection of *** from Mr. W and his affiliate's further manipulation and deception; *** insurance was informed and a notification was sent to Mr. W, that Mr. W and/or his affiliate shall not contact his *** in any form, no further work is to be requested from Mr. W, and a check should be sent to *** in the same disputed amount immediately.
Mr. W avoided all form of communications (calls, texted, and emails) from *** representative requesting responses for several days. However during the same period, Mr. W texted *** that *** insurance wanted Mr. W to resolve the dispute with ***; even though Mr. W was well aware of the communication restriction!
*** would not have hired Mr. W if the deductible or any other cost was incurred out of pocket! This fact is clear that *** did not have to pay for the deductible or/and additional cost as this was agreed upon before hiring Mr. W!
In sum, these are the facts, well documented! This horrible incidental have cause great pain, stress, and anxiety to ***. Causing lack of sleep and poor work performance (recently employee of the month before this incident), and anxiety of retaliation! The fact remains, that Mr. W is a liar, a master manipulator, and a *** thief! There have been many raining days while the projects remain uncompleted causing more issues and more money necessary to complete all repairs! Where is Mr. W sympathy and "achieving client satisfaction"?
So far, Mr. W have lied about not having to pay the deductible or incur any additional cost. Falsify documentation to defraud the insurance company. Holding uncompleted projects hostage by demanding the agreed upon PAID deductible. Manipulated and swindled *** and *** insurance! For the sake of public safety, another request is to ban this predator from doing any kind of business!
This projected was started in November 2019, fraud claim file in February 2020 with *** insurance, and March 2020 with Revdex.com. In regards to Mr. W claim that *** requesting a refund because of this "trying time"(whatever that means?) has no merit! The main house roofing took two months to complete and the remaining projections still remain incomplete- let's focus on facts and documentation!
What documented proof does Mr. W have about requiring *** to pay the deductible after the agreement was made that the insurance payout would cover all cost and no out of pocket is needed?
For the FINAL time!, *** would not have hired Mr. W if the deductible and any/all out pocket cost was not covered in the insurance payout.
It is a fact that Mr. W is a master lair and manipulator, probably have swindle others before, and will continue to swindle others until caught. After all the surmounting evidences against Mr. W, that Mr. W masterfully setup the agreement verbally, in order to deceive everyone, including the law, Revdex.com, insurance, and his clients. It's not difficult to imagine that even if caught Mr. W will choose to continue swindling others!
The request remains the same, in that, a $5629.49 check is to be immediately send to ***!