The patient was only seen in our office on February 26th for the initial evaluationAt the time of the evaluation during several subsequent calls to our billing office, we informed the Ms [redacted] of the $charge (to cover all future ongoing scans (should they choose to proceed)Indiana Medicaid does cover the cost of the device in question, but unfortunately, the scans are a non-covered service and therefore the responsibility of the patient/family if they choose to proceedTo clarify, neither Ms [redacted] nor her family were billed for any service we provided at the initial evaluation or anytime thereafterThere may have been a misunderstanding, but there was no billing prior to services provided (i.e., no billing for an initial evaluation)If Ms [redacted] feels differently, may we request that she provide proof of a bill or invoice from our office for the services she describes? Unfortunately, not every service or device provided by a healthcare provider is always covered by a health planAs a rule, our staff will contact an insurance payor to verify coverage for the devices and services we intend to supply to a patient, which we do dailyWe are repeatedly informed by payors that the information they supply is not a guarantee of paymentIt is our policy that we inform patients of these situations and share with them the information needed to make informed decisionsIn an attempt to avoid future misunderstandings, we are creating a new form for patients to sign to acknowledge that they were provided with information on non-covered devices and services (i.e., those for which we are aware would not be covered by insurance and be the responsibility of a patient should they elect to order them)We live in a time of continually rising healthcare costs, and patients share more frequently in this burdenWe understand the stress and confusion that comes with the changesWe care about our families and are concerned about their financial situationAs we did with the ***s, we offer to work with them in many ways, such as payment plans or assistance plans, so that they and their family members can receive the devices they need to improve functions, reach goals and have improved quality of life.We are concerned with the complaint filed by Ms***, and we are willing to work with her on resolving this issueWe strive to follow the rules and guidelines, we do our best to communicate with our patients and their parents, but we are always willing to improve our processesIf you have any questions, please feel free to contact meSincerely, Tim C [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I hired chris and his crew to clean the windows and clean my gutters. They showed up on time and did a great job. The price was what they quoted and did not try to up sale me. They used great detail and caution when I my house using booties and drop clothes , and did a walk around at end to double check work, I will use them again
The patient was only seen in our office on February 26th for the initial evaluation. At the time of the evaluation during several subsequent calls to our...
billing office, we informed the Ms. [redacted] of the $150 charge (to cover all future ongoing scans (should they choose to proceed). Indiana Medicaid does cover the cost of the device in question, but unfortunately, the scans are a non-covered service and therefore the responsibility of the patient/family if they choose to proceed. To clarify, neither Ms. [redacted] nor her family were billed for any service we provided at the initial evaluation or anytime thereafter. There may have been a misunderstanding, but there was no billing prior to services provided (i.e., no billing for an initial evaluation). If Ms. [redacted] feels differently, may we request that she provide proof of a bill or invoice from our office for the services she describes? Unfortunately, not every service or device provided by a healthcare provider is always covered by a health plan. As a rule, our staff will contact an insurance payor to verify coverage for the devices and services we intend to supply to a patient, which we do daily. We are repeatedly informed by payors that the information they supply is not a guarantee of payment. It is our policy that we inform patients of these situations and share with them the information needed to make informed decisions. In an attempt to avoid future misunderstandings, we are creating a new form for patients to sign to acknowledge that they were provided with information on non-covered devices and services (i.e., those for which we are aware would not be covered by insurance and be the responsibility of a patient should they elect to order them). We live in a time of continually rising healthcare costs, and patients share more frequently in this burden. We understand the stress and confusion that comes with the changes. We care about our families and are concerned about their financial situation. As we did with the [redacted]s, we offer to work with them in many ways, such as payment plans or assistance plans, so that they and their family members can receive the devices they need to improve functions, reach goals and have improved quality of life.We are concerned with the complaint filed by Ms. [redacted], and we are willing to work with her on resolving this issue. We strive to follow the rules and guidelines, we do our best to communicate with our patients and their parents, but we are always willing to improve our processes. If you have any questions, please feel free to contact me.
Sincerely, Tim C[redacted]
The patient was only seen in our office on February 26th for the initial evaluationAt the time of the evaluation during several subsequent calls to our billing office, we informed the Ms [redacted] of the $charge (to cover all future ongoing scans (should they choose to proceed)Indiana Medicaid does cover the cost of the device in question, but unfortunately, the scans are a non-covered service and therefore the responsibility of the patient/family if they choose to proceedTo clarify, neither Ms [redacted] nor her family were billed for any service we provided at the initial evaluation or anytime thereafterThere may have been a misunderstanding, but there was no billing prior to services provided (i.e., no billing for an initial evaluation)If Ms [redacted] feels differently, may we request that she provide proof of a bill or invoice from our office for the services she describes? Unfortunately, not every service or device provided by a healthcare provider is always covered by a health planAs a rule, our staff will contact an insurance payor to verify coverage for the devices and services we intend to supply to a patient, which we do dailyWe are repeatedly informed by payors that the information they supply is not a guarantee of paymentIt is our policy that we inform patients of these situations and share with them the information needed to make informed decisionsIn an attempt to avoid future misunderstandings, we are creating a new form for patients to sign to acknowledge that they were provided with information on non-covered devices and services (i.e., those for which we are aware would not be covered by insurance and be the responsibility of a patient should they elect to order them)We live in a time of continually rising healthcare costs, and patients share more frequently in this burdenWe understand the stress and confusion that comes with the changesWe care about our families and are concerned about their financial situationAs we did with the ***s, we offer to work with them in many ways, such as payment plans or assistance plans, so that they and their family members can receive the devices they need to improve functions, reach goals and have improved quality of life.We are concerned with the complaint filed by Ms***, and we are willing to work with her on resolving this issueWe strive to follow the rules and guidelines, we do our best to communicate with our patients and their parents, but we are always willing to improve our processesIf you have any questions, please feel free to contact meSincerely, Tim C [redacted]
I found Reno Tahoe Window Cleaning the Revdex.com website I have to say that I'm glad I didthey should up on time and did a great job
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I hired chris and his crew to clean the windows and clean my gutters. They showed up on time and did a great job. The price was what they quoted and did not try to up sale me. They used great detail and caution when I my house using booties and drop clothes , and did a walk around at end to double check work, I will use them again
I found Reno Tahoe Window Cleaning the Revdex.com website.
I have to say that I'm glad I did. they should up on time and did a great job.
The patient was only seen in our office on February 26th for the initial evaluation. At the time of the evaluation during several subsequent calls to our...
billing office, we informed the Ms. [redacted] of the $150 charge (to cover all future ongoing scans (should they choose to proceed). Indiana Medicaid does cover the cost of the device in question, but unfortunately, the scans are a non-covered service and therefore the responsibility of the patient/family if they choose to proceed. To clarify, neither Ms. [redacted] nor her family were billed for any service we provided at the initial evaluation or anytime thereafter. There may have been a misunderstanding, but there was no billing prior to services provided (i.e., no billing for an initial evaluation). If Ms. [redacted] feels differently, may we request that she provide proof of a bill or invoice from our office for the services she describes? Unfortunately, not every service or device provided by a healthcare provider is always covered by a health plan. As a rule, our staff will contact an insurance payor to verify coverage for the devices and services we intend to supply to a patient, which we do daily. We are repeatedly informed by payors that the information they supply is not a guarantee of payment. It is our policy that we inform patients of these situations and share with them the information needed to make informed decisions. In an attempt to avoid future misunderstandings, we are creating a new form for patients to sign to acknowledge that they were provided with information on non-covered devices and services (i.e., those for which we are aware would not be covered by insurance and be the responsibility of a patient should they elect to order them). We live in a time of continually rising healthcare costs, and patients share more frequently in this burden. We understand the stress and confusion that comes with the changes. We care about our families and are concerned about their financial situation. As we did with the [redacted]s, we offer to work with them in many ways, such as payment plans or assistance plans, so that they and their family members can receive the devices they need to improve functions, reach goals and have improved quality of life.We are concerned with the complaint filed by Ms. [redacted], and we are willing to work with her on resolving this issue. We strive to follow the rules and guidelines, we do our best to communicate with our patients and their parents, but we are always willing to improve our processes. If you have any questions, please feel free to contact me.
Sincerely, Tim C[redacted]