Master Lee's World Tiger Martial Arts

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details provided by the business in response to my claim are incorrect in all areas except one
It is correct that I had two children who previously attended *** ***
Both My Son and Daughter previously attended classes with *** ***
Both enjoyed these classes during the time that they were taught by *** ***
*** *** was replaced however by *** ***, and the temperament of the class changed significantly - creating a hostile atmosphere for our children
My son's ended classes shortly before my daughter terminated her classes due to injury. His classes were not ended due to an illness, as mentioned in the response letter, but rather were ended after an aggravated action enacted upon my son by *** ***Much to the horror of all who were attending the classes at the time of the incident, and to the embarrassment of *** *** himself
It is by our own grace that we have not pressed charges against *** *** for this act
In brief, when our youngest son graduated from the smaller class into the larger class, he was timid and afraid of the larger students*** *** was visibly annoyed by this and, in anger, grabbed our son by his arm, lifting him up over his own (*** ***) head, both suddenly without warning, and with a noticeable temper
Our son was immediately terrified, and traumatized, and his classes at *** *** ended that day
The staff at *** *** agreed upon this and no further questions were ever asked, nor were we ever contacted again regarding our son
The account in dispute is that of our daughter
The doctors note provided was not for our son (as is mistakenly referenced in the letter from *** ***), but rather for our daughter who was injured and could not continue
This too was recognized and agreed upon by *** *** Staff
No other correspondence with *** *** ever occurred until the call received in April, as mentioned in our complaint
No discussion of a "Freeze" has ever occurred
In Summary Our Son's classes were ended due to the irresponsible, reckless,and aggressive behavior of ***, not due to illness
This was accepted and recognized by *** *** Staff - and we were let out of this contract as mentioned in the response letter
*** *** was made aware of the injury to our daughter via the doctors note referenced in their response letterThe doctors note regards our daughter, not our son who had already had his contract ended
No attempt at contact ever occurred between the end of our daughters classes and the call we received in April
As far as we are concerned, the staff accepted the ending of our daughters contract due to Injury per their acceptance of a doctors note indicating that she could not continue
Regards,
*** ***

This letter is in response to Revdex.com case #*** - *** ** ***
We offer our apologies to the family involved with this complaint as we try very hard to build and keep relationships with our membersWe are a small family owned and operated business that places
high value on customer service and satisfactionOur entire business is based on Master Young JLee's outstanding reputation and character
Customer's Statement of the Problem: ''After completing the terms of our contract with *** *** our child decided not to continue taking classes"
The contract signed by the parent began June 18, and ends June 18, The terms of the contract were never completedThis particular case involved two
different childrenThe parents had signed agreements for both children to attend classesNeither child completed has completed the terms of the contractOne child became very ill and we told the parents that they would not have to complete the terms of the agreementWe graciously let them out of the contract
due to the nature of the child's illnessThe second child's agreement was frozen; meaning they would not have to pay for or attend classes for a set period of timeAfter this period of time, it was agreed that both parties would reevaluate the situation and make a decision
"The decision not to return was due in part to the revolving staff and aggressive attitude Of *** ***"
We are a small family owned and operated business that places high value on customer service and satisfactionOur entire business is based on Master Young Jo
Lee's outstanding reputation and character
He has built this business based on his outstanding character, is an impressive role model, and encourages positive behavior from children and adult members alike. *** *** could not have built his businesses as successfully as he has with an aggressive attitude. *** *** is a genuine and sincere person who cares about all of the school membersSince opening the doors at the Fredericksburg location years ago, there have been full time employees that have left or have been asked to leave for different reasonsBy our definition, that does not constitute a revolving door"The largest factor however was due to an injury
sustained by our child, after which they were unable to participate fully in the class" *** *** Martial Arts was never made aware of any injury
to this child during Tae Kwon Do class or otherwise"We cancelled our participation in future classes and presented a doctor's note as well as a formal letter instructing *** *** that we would not be returningThis news was received well, but future classes were cancelled as of April"
The parents did bring us a doctor's note in AprilAt this point, both parties agreed to freeze the account for a couple of monthsThis means they would not have to pay for or attend classes for two monthsAfter this period of time, it was agreed that both parties would re-evaluate the situation and make a decision regarding future classes
''Four months later, in August, we received a phone call from *** *** asking us to returnWe declined the offerUpon our response the caller became
aggressive"
In June, *** *** Martial Arts began attempts to get in contact with the parentsRepeated attempts were made for two monthsNeither parent returned phone
calls or e-mailsFinally, in August, we left a message stating that if they did not get in contact with us we would have to reinstate their accountThere was still no contact from the parents and therefore we reinstated their contractBecause there was no communication from the parents since April, there is no way that any member of our business became aggressive
"Within days of that call we discovered *** *** began charging our credit card under the name "Global Membership Services." This charge was unwarranted." Global Membership Service (GMS) is the tuition management company that we use to manage our accounts. GMS had been charging their account since the conception of the contract in June of Had the parents communicated with us, we would have worked with them to find a suitable solution for all parties involved
"We filed a dispute with our credit card company, and highly discourage anyone from engaging in lessons from this establishment"
*** *** Martial Arts is a family owned and operated businessOur members are like family and we strive to treat everyone with respect and empathyOur staff members are of the highest quality and characterI would encourage anyone who is interested in learning Tae Kwon Do to come in, meet us, and form your own opinions
Desired Settlement: "We expect *** *** to cancel the current charges for services not rendered, and cease all future correspondence requesting that we return for future classes
Since the parents will not communicate directly with us, they have filed a complaint with their credit card company, and the contract that they signed is valid through June of 2015, we have no alternative but to pursue collection of the remaining monies owed