Master Lube, Inc.

Please see attached.

I am not satisfied because I do not want store credit. Why on earth would anyone want to give those people another chance to ruin their vehicle? They are incorrect in that my oil level was low and are trying to make excuses. I find it highly offensive that as the vehicle owner...

I'm referred to as "the customers girlfriend" and I also did not call and "demand a refund", I asked for one after explaining how their incompetence almost ruined my new vehicle and got my family into a crash. It's also very unsettling how they are so cavalier about this, I understand mistakes happen but people's vehicles are worth thousands of dollars and are a big part of their livelihoods maybe being a little more apologetic instead of using your letter to place blame on me (just some girl) and brag about your business practices I would be a little more receptive.