Master Mechanical

I used master macinical to do all my heating plumbing and air conditioning in my salon .from the day I opened my salon I had nothing but big problems I paid for plumbing fixters that they never installed,the day I opened my salon in July it was 93 degrees and every week I called them they came but NEVER resolved any issues this went on for a year then they started to send me bills for a job they couldn’t handle it cost me over85,000 in lawyers fees and had the nerve to put a Mancincs lien other companies that tried to fix their blunders it is now 12 yrs later and this is the first time it is working properly I urge to to research who u use for your hvac ,after a few months my ceiling fell in do to use of inferior panels to catch the Evaperating water}I wouldNEVER reccomend master macinical or whatever they call themselves now

I called Master in on 4 occasions and was extremely pleased with each job.

Review: Master re did the entire plumbing and heating job starting replacing everything on an original 1928 home we purchased. Starting with a oil to gas conversion. Since the new install the gas boiler has failed twice once on November [redacted] and again on February **. [redacted] has failed to honor all the work and materials for one year and refused to send service and honor his work for one year as stated in the contract. Its gas I do not know if its safe and I have a newborn at home. With these frigid conditions and a new born I simply cannot understand the business man's mentality. Besides the brand new boiler failing twice, the company piped a bathroom waste pipe incorrectly so when anyone goes to the bathroom the house smells [redacted] literally. This is another issue [redacted] refuses to acknowledge and fix. Even upon this install we verbally spoken our concerns on the way this was piped, they lied to our face and told us this is new technology and you don't need to have the pipe extended outside anymore. so after they were gone and supposedly finished we moved into the house and started to experience all these marvelous conditions.

Never provided paperwork on new boiler for rebate

other damages that happened while they were on the job

1. Had to 2. Power washed my house after the plumbers were working on the side of the house installing new boiler

2. Damage to the baby’s room floor installing radiator

3. Damage to my upstairs vanity upon installation leg is damaged and marble vanity is chipped value of my vanity is 700.00

4. Damage to my new but existing vanity in the basement that was taken from upstairs upon installation and reinstallation [redacted]PLUMBER CUT MY DRAWER[redacted] ALSO DAMAGED THE TILE ENTRY INTO THE BATHROOM also made many more holes than needed for install NEED TO REPLACE VANITY (plumbers installed this vanity three times and not only cut the draw for the vanity to fit the new installation but told me to cut another one besides did not place vanity correctly against wall placed vanity over scutcheon and used clear silicone corking it was amazing……. I can’t even there is so much more I'm so tired of their mess

Nothing they did was professional or done correctly the first time it was time after time and weeks to wait for them to come back and fix each problem after it was done. What plumbing company exposes pipe up and down your brand new walls and tell you this is your only option OMG Mater does please , please I can go on and on.

We gave them 10,000.00 in cash and Master opened a loan for the remaining 10,000.00. [redacted] told us there is a 700.00 fee for the loan and it will be applied to your payments. Well we received our payments only to get a call months later say they made a mistake ( one that effected his pocketbook mind you) We said we will pay you the 700.00 when you fix all the plumbing mistakes. [redacted] does not answer the calls or do anything to rectify the problem and refuses to send service in the winter when we have no heat with a newborn at home over 700.00 when we paid him 22,000.00

Please tell me how this man is in businessDesired Settlement: I don't trust him to work on my house, I need to hire a new plumber to fix the problems created by [redacted] from Master Mechanical. I need the bathroom waste pipe piped outside, I had to buy a service contact with another company so my family can have heat its a brand new system and failed twice so far

So I would like to be reimbursed forget about all the time and aggravation that has a $$ value

Business

Response:

Please see the response to the above complaint.

Let me clarify what Master Mechanical did for [redacted]. Master did not replace everything in the house we did do a conversion from oil to gas and with that added radiant heat to the kitchen.

All other heat in the house was existing and remained.

There was a failure on the boiler which is a Bryant unit that we installed however we did not manufacture the unit. We did return to fix the failed control that came with the boiler from the manufacturer in November.

I have a correspondence that shows as of November the money was owed, not paid and that there were no issues after the boiler was repaired.

We were reluctant to do so because there is an outstanding balance owed on the job and time and time again [redacted] said he knows and it will be taken care of.

Well that never happened. The amount is still owed.

If there was a problem with the boiler a second time we don’t know what it is because we didn’t go to the house so it could have been an issue that has nothing to do with the boiler itself.

As far as the vent that isn’t correct in the bathroom the fact of the matter is that this vent is to code and it is connected to the entire sanitary vent system so if it was defective there would be a continuous smell regardless of what fixture is used in the house because all vents are not protected by a trap.

So if there is a bad odor when someone uses the bathroom that happens to be in the kitchen it is directed to that person and not the vent system.

If there isn’t an exhaust fan in the bath I would recommend one to fight the odor when the bathroom is used.

The piping on the walls is exactly where myself and [redacted] discussed it going. It became a problem when [redacted] saw it and didn’t like it. We can’t be held responsible for lack of communication between family members or who actually makes the decisions.

All dealings were with [redacted] and all issues were with [redacted]

Although we did it according to what was discussed we did move them at no charge and in doing so the pipe location changed upstairs creating a floor repair to the baby room.

As far as the rebate that is mentioned there was never any agreement or discussion about a rebate.

The boiler paperwork was left on the boiler before any reconstruction of the basement was done. All documents now are available on the manufacturers web page.

Whenever there was an issue it was handled.

Thank You for your attention to this matter.

Consumer

Response:

Revdex.com

I have reviewed the response made by the business in reference to complaint and have determined that my complaint has NOT been resolved because:

Let me clearly state the facts that are concrete in reply to [redacted]'s response.

The failure to the boiler took place on November [redacted] 2013 after five hours of calling for service and being denied service, my wife sent a text threatening court then [redacted] responded. By the time he allowed a service man to me dispatched all part shops were closed and they were unable to provide service it took until December [redacted] for the problem to be fixed very unacceptable.

The problem with the boiler the second time wound up being a transformer that went. We called for service as stated in contract we signed with master mechanical. We are supposed to be covered for [redacted]'s work for one year. [redacted] does not know what was wrong with the boiler because he refused service once again and unlike last time he never called or responded. His dispatch center has orders not to allow service. Because on this harassment and second time a new boiler went on a brand new installation I was forced to find another company and pay for a service contract, I cannot allow my family to be put through this and have no heat in the dead of winter with a baby at home. I will submit paperwork for new service contract and work done on boiler showing a transformer went.

Now for the bathroom issue with the sewer smell, this is not up to code. Everyone knows that vents need to be piped outside of your home, that's why the smell is in my home. If something is defective Master Mechanical needs to come and check it out. But I have to state this defective idea of [redacted]'s is just smoke and more of the same we experienced with him. Before I continue replying to [redacted]'s letter, let me state some more concrete facts.

We hired Master Mechanical to do a honest and professional job. He instilled our trust that we would be told and offered honest and professional accurate work. We did not experience that at all. Every aspect of all the work [redacted]'s staff did was incorrect and everything needed to be done at least twice. Please do not tell me the miss communication was between my wife and myself please do not insult me. every time an obstacle came up we trusted in what [redacted]'s staff told us and the only option is... turns out no, no way. [redacted] would you have exposed pex red piping outside your new walls? NO please I cannot relive all the disasters he created. All the new fixtures he destroyed. We were easy going customers who didn't make a stink and were very understanding. Look what we get in return. What I cannot understand as a man and as a business man not once did [redacted] reach out an apologize for the damages and unprofessionalism shown by his plumbers sent to work on my house. Nor did he ever call to thank us for being so understanding by every right we should of demanded [redacted] to purchase us two brand new vanity's Cant for the life of me understand that part. [redacted] was supposed to come by twice he never showed and always hid behind a employee. I assume its because he's ashamed as to what went on in my home. The only shame [redacted] should feel is not doing the right thing as a human being and called us and spoke with us as mature adults instead of ignoring the facts. the situation is what it is, because [redacted] never addressed anything personally and it should not be at this level. [redacted] picking up the phone and calling me would have resolved all these issues. Whenever there was an issue it was not handled or addressed by [redacted].

From attached paperwork you can see [redacted] received over $21,000.00. Ten thousand by cash and over eleven thousand by loan. The money [redacted] is claiming we owe a 700.00 filing fee for the loan. [redacted] stated this fee would be automatically added into the payments. The payments started and how are we supposed to know its not in the payments Yet again another error on [redacted]'s behalf surprise this one affected his pocketbook. Nowhere on the loan paperwork does it state a 700.00 fee it only shows a 39.00 fee. In any case I offered to split the difference with [redacted] thru a conversation thru the admin in his office yet again another issue he never addressed himself. He said no way. I have not paid the 700.00 because of the lack of professionalism and refusal of service and the refusal to fix existing issues cause by [redacted]'s installation that are not up to code. I called the loan company explained the situation and they informed me its illegal for him to try to collect a 700.00 loan fee.

In closing [redacted] really cannot speak as to what went on, as he never took the time to address anything with me personally he chose to be unprofessional and have everything go thru incapable plumbers who really in all honestly cost him a loss I'm sure as nothing was done right the first time and had to be done over and over. My wife and myself aren't the ones to blame for the loss of his profit because of the skillset he hires.

Sincerely,

Business

Response:

[redacted]

It is apparent that this will just keep going round and round so to bring a resolution once and for all I will file a plumbing permit for the work that was done at the house and get the town in to inspect it.

The plumbing dept will confirm what I did is correct.

I will need a building permit number from [redacted] to file the plumbing for the work Master did in conjunction with the build out he did.

Thanks

Review: I was quoted a price of $149 to evaluate the problem.came to my house didn't provide me with a repair solution .said it would be $5000 to repair a $1300 unit and charged me $270 for doing nothing.also I didn't receive any bill even after I called their office and spoke with with someone.Desired Settlement: I would be willing to give them the $149 they originally quoted me and I would like a bill sent to me.

Business

Response:

[redacted] called our service department on 8/**/14 with a complaint of a no cooling call for a piece of his air conditioning equipment.

The customer was quoted a charge of $149.00 for the service visit plus any repairs or extensive diagnostic time.

The customer agreed and accepted the charges. We arrived to his home and found his equipment (a LG Ductless split system)

was not installed by us. Our technician diagnosed the system and found no refrigerant in the system. Our technician determined the condenser may need to be replaced.

The customer than called LG the manufacturer while my technician was on site. The customer was looking for new equipment under warranty from LG. LG would not

send him new equipment, rather LG wanted the customer to pay us to perform part by part diagnosis. Not being cost effective the customer asked the technician a ballpark cost to replace the entire system.

The technician spent over an hour going back and forth with LG and waiting for the customer to speak to LG all in good faith, in addition to the diagnostic time previously spent.

The customer was charged the $149.00 quoted plus an additional $100 for the added diagnostic time dealing with LG in an attempt to determine the exact cause of failure.

The customer agreed to all charges on site, paid the technician and the call was closed.

The customer than stopped payment on the check a few days later. It appears we are the brunt of his frustration not being able to get new equipment from the manufacturer.

None the less, after a discussion with [redacted], in good faith, we agreed to charge him the $149.00 only. He agreed and stated he would send payment.

It was after that conversation that the customer filed this claim with the Revdex.com.

As of today, 9/**/14 we have still not received his payment, and its clear this customer has followed this path to avoid paying a bill which is clearly owed.

We agreed to the customers request of reducing the bill to $149.00. That agreement was made over two weeks ago. Therefore, if we are not receiving his payment shortly, we will file this matter for the full amount plus costs in small claims court.

Review: June [redacted] 2015, I contacted Master Mechanical concerning my HVAC system which Master Mechanical sold and installed in my home three years ago. I was experiencing no air volume and the compressor was icing up. On June [redacted], Master Mechanical sent a technician to my home to diagnose. During the diagnostic process the technician asked if there had been an storm and was there any thunder and lightning. I answered the question honestly and stated that a week prior to the system not working there was a storm, however, the system was working fine during the storm and the week after the storm. The technician diagnosed the problem as a defective control module which was part of the fan motor and could not be serviced separately. They ordered the replacement part and I had to wait over two weeks before it could be replaced. They advised me that the repairs would cost me $1574.75 because the module was damaged by a lightning strike. The technician never even took the defective unit out to verify his diagnosis. I made numerous contacts to the company asking that the owner contact me to discuss. Finally after waiting a week, I received a phone call from the owner.. He left a voice message on my cell phone. I immediately returned his call and my call went straight to his voice mail box. This was during the July [redacted] holiday weekend. Again, on the next business day, July [redacted],, I continued to call him. We finally got to discuss the issue concerning the warranty and he stood by his technician's information. All I did was answer the technician's question honestly, what would the outcome be if I said there was no storm. It would have been replaced under warranty. I needed to have the unit replaced and agreed to pay the full price of the repair, with the promise that the unit would be sent back to the manufacturer for confirmation as to what caused the failure. I also stated to the owner, that no one on my block experienced any electrical problems as a direct result of any storm. In addition, there were no other electronic devices in my home that experienced any conditions and or failures due to any electrical storms. The owner assured me that within a month he would advise me of the manufacturer's decision. Well it is now two months and still no answer. I again contacted the company today, September **, 2015, emailing the office manager and no one acknowledged my contact. Having done business with this company many times in the past, I was very disappointed in how this issue was being handled.. I have all e mail correspondence and photos of the failed component. Their technician, on initial diagnosis pointed out that the production date of the control module was five years ago. The system was installed April *, 2012, how could a part that was five years old be installed. I have photos to substantiate the technician's statement. Please note, each year I have purchased and paid in full the service agreement with this company totaling $594.65 over the three years I have owned the system. I also agreed to pay the $129.00 for the service visit and diagnosis of the condition.Desired Settlement: I expect a full refund for the repairs in the amount of $1574.75

Business

Response:

In reviewing [redacted] claim, we must disagree with his time line of phone calls with our office.His calls were handled promptly and expeditiously.Upon diagnosis of [redacted] air handler our technician determined there was a failed motor. The failure was not typical or inline with a normal motor failure and after discussion with the manufacturer, it was deemed this would not be covered under the manufacturers warranty as there was an outside condition contributory to this failure.[redacted] was explained the situation and told he would need to pay for the repairs needed. We also explained if we were able to get the motor covered under warranty from the manufacturer, we would reimburse the cost of the motor. The manufacturer agreed to evaluate the motor as a courtesy to us, but the customer was given no false hope.Therefore we sent the motor out for examination and to date have not received a verdict. This process could take up to 90 days and currently were at a touch over 60.We have had no communication with the customer prior to today except for the below email from him yesterday which stated he would call us and never did. It was our plan to reach out to [redacted] today since we didn't hear from him yesterday. So as it stands, the only thing we could have done better is to call the customer to notify him we have not heard from the manufacturer and will stay on top of the situation and be in touch once we have a resolve. So for that we apologize.We will follow up on this matter frequently to resolve one way or the other. Other than that, we believe there is nothing further that can be done.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the office manager, Vicki G[redacted], did handle the phone calls each day and she was extremely curtious and helpful which I explained to Jamie B[redacted] when we finally got to speak to each other. The frustration was when I requested to speak to Jamie B[redacted], that was where the delay was. I did make this known in my initial statement. In their response to my complaint, they stated they would reach out to me even though I failed to contact them, Please be advised that to date, I have not heard from anyone from Master Mechanical. they stated they apologized, however nothing has changed, it's poor communication. What would have been the situation if I responded that there wasn't any storms in the area, would the replacement been covered under warranty? I just feel that a decision to charge me was made without any proper disassembly and inspection of the part. since they have not heard from the manufacturer yet, there appears nothing to discuss. I will be patient and wait for Master Mechanical to advise me of the manufacturer's decision. I did pay for the replacement of the part, the system has been working excellent. I hope that they will have some good news when we do get to speak.Again, I have always been very pleased in the past with the quality of service they provided and the professionalism of their staff.

thank you

Review: I hired Master Mechanical to do a heating conversion from oil to gas. The work was done on March [redacted] and [redacted], 2015. As stated in the contract they were supposed to remove all existing duct work from the old furnace. They left an existing duct pipe (old), and connected it to the new furnace.When they came to give me an estimate they said that my old duct work was not good because it was not insulated. They were also supposed to install a new vent in my daughter's room, and that was not done. I have contacted them in various occasions, but I do not get a definite answer.Their Foreman stopped by the house on April [redacted],2015 and I showed him what I was complaining about. He said he had to speak to the [redacted]. They say they have to look at the contract, which they have in their possession. The last email I got was to say that they did everything that was on the contract, and that is not true. In addition they connected a copper line to my existing drain pipe. I was told that it was to get rid of condensation water from the new system. They inserted that copper pipe too deep into the drain pipe and it clogged my toilet. I had to cal[redacted] and I was charged $162.94. [redacted] pulled that copper line out and then the pipe drained.The pipe was re-inserted, but not as deep. I expect to be reimbursed for that expense also. This was caused by them. I have the bill and the statement from the [redacted] company with their explanation. I am going to email them with that bill today. I was putting it off because I wanted them to take care of the other problems first. They got paid over $8000.00 for the work they did at my house, and I think is unfair that they will not honor our contact.Desired Settlement: I would like them to replace all the old duct work as stated in the contract, install the vent in my daughter's room and refund me for the clogged drain that they caused by inserting that copper pipe too low into my drain pipe .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They came to my house and replaced the duct- work in question. I will not pursue the refund for the Roto Rooter expense ($162.94) incurred as a result of their mistake.

Sincerely,

Review: Master Mechanical was our service provider for more than 2 years. During this time our Air Conditioning issues were never satisfied. In June of this year I was told that one compressor needed replacing and that this would correct the problem underlying all of our issues. After this repair we chose to use another company having spent $26,255 in just 6 months of 2014. After cancelling our contract we started to receive invoices for work performed in March and April. When I requested service tickets, none were provided. One month later our new provider reviews the machine and the new compressor is flat, the #3 compressor is only half filled, there are leaks in the system and fan units bypassed and more then $10,000 of repairs needed to correct the previous work. I asked Master to evaluate and they did not because they wanted $12,000 additional payment for past services that were unsupported by adequate documentation.Desired Settlement: 1. Supply the documentation for the invoices submitted

2. When all invoices are in and supported the cost of our repairs will be subtracted from legitimate invoices for work performed.

Business

Response:

This complaint is fictitious and the result of [redacted] failure to meet their financial obligations and paying their bills which are legitimately owed. [redacted] has had problems paying their bills as per agreed terms for some time now. They have now trumped up allegations to further hold monies they have no right to hold.

As a matter of fact, [redacted] waited for Master to make a very expensive repair recently, failed to pay the bill as agreed and then cancelled the agreement less than a week later. This action was clearly premeditated in order to avoid paying for services they previously contracted for. If [redacted] was so unhappy with Master, why would they continue to request service and repairs time and time again?

A mechanics lien and legal action was started earlier today 8/**/2014 and when [redacted] was informed of this fact, their retaliation was this complaint. Master has always agreed to stand behind the work we provided as explained to [redacted] time and time again.( Please see the attached email chain ).

I believe the attached document speaks for itself and explains the open items in question quite clearly.