Master Mechanics

Initial Business Response /* (1000, 5, 2016/08/08) */
I am sorry this customer is unhappy. I feel we were more than fair in prorating the tire for her. The tire did have a puncture in the tread and was run low. It was not a defective tire. If it was a defective tire Sherwood Tire would have...

replaced it free of charge. As to the fact that she needed to wait overnight for the replacement is the vehicle was brought in after 5pm and the warehouse closes at 5pm. A new tire could not be procured until 7:30 the following morning, which is was and the vehicle was ready for pickup at 8am the following day. As to the issue of the customer living an hour away; we were told her by her daughter that her Dad lived in the area (who she frequently visits) and that is why they purchased the tire in Plymouth.