Master Muffler & Brake

If I could give less than 1 star I would. I had a leaking Rear Diff Seal that turned into a new Rear Diff on my truck. I stressed that I was on a time crunch and had planned to be going out of town. Crap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July). I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about 45 mins to close because I have yet to hear anything ...... and it is in the exact same condition as it was in previously. I ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in late. DUDE I SAW THE TRUCK AND THEN CALLED TO VERIFY. I was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today". Now I get to wait around for 2 day in the HOPES that they decide to finish my truck Thursday.

The point, stay away from this shop they do NOT care about their clients. They turned a bad situation into a giant waste of time off work and broken promise after broken promise. Next time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual.