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Master Park Lot B

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Master Park Lot B Reviews (1)

Review: Upon returning from a funeral in Nebraska, our car was parked for only two nights at Master Park Lot B. I paid for the parking service and then was told something catastrophic was wrong with my car! The engine was blown! Had to join AAA (at midnight)to get it towed to a garage 25 miles away then luckily the tow truck driver was able to drive us to our home. My son was with me. Now the car needs a new engine at $7500! We maintain our cars regularly and there was NEVER any indication something was wrong. We suspect foul play. They only record the trip-o-meter miles not the entire odometer miles. Anybody could have taken the car for a joy ride and returned the car to exactly what the trip-o-meter indicated. We are hoping you can help us.Desired Settlement: An apology from the company and a check for the cost of a new engine so I can drive my car again!

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/06) */

Good afternoon, My name is [redacted] and I am the operations manager for Masterpark. I am responding to a notification we received regarding a complaint from one of our customers. I have reviewed the stay and interviewed all members of my team that were involved.

Mrs. [redacted] parked on 4/6/2013 in the am and picked her vehicle up at 10:21 pm on 4/8/2013. After boarding the shuttle for drop-off, her vehicle was driven approximately 300ft and parked in stall 172F. The vehicle remained in this location until she called in for pick-up on the night of the 8th. The vehicle was then pulled by a senior employee that has been with the company for over 10 years ([redacted]). [redacted] noted that when he started the vehicle the engine was making louder than usual noise and he drove approximately 250ft to the exit area and turned the vehicle off. [redacted] was also the employee that addressed the situation with Mrs. [redacted]. The vehicle was never moved from its original location. We have nightly lot checks that identify all cars are accounted for, their keys are on the board and the tickets are in the system. These checks showed the vehicle there both nights (6th and 7th). Masterpark is not responsible for mechanical failures unless caused by our negligence. Triple A was called and the vehicle was towed off property. Mrs. [redacted] called to speak with the manager of the facility [redacted] and stated she felt the vehicle had been driven off the lot. Mrs. [redacted] said that she had an odometer reading from the trip meter when the tow truck captured the vehicle. [redacted] read the mileage on our ticket and Mrs. [redacted] confirmed that there was less than 1 mile on the trip meter according to the tow invoice. This is consistent for vehicles that we park.

Masterpark understands that any time a mechanical failure happens it is inconvenient and alarming to the owner. There is no way for us to know how the vehicle is driven on a regular basis, any known issues mechanically or what kind of maintenance has been kept (especially on older vehicles). We do know that there is almost no action that we can perform while moving a vehicle such a short distance to park/pull it that would cause a healthy engine to blow or be damaged. I am sympathetic to Mrs. [redacted]'s hardship, but this occurrence was not caused by any negligence on Masterpark's part regarding our parking procedure or handling of the customer's vehicle. Had Mrs. [redacted] gone to retrieve the vehicle at a self park location, the failure would have occurred regardless when she started the vehicle. Mastepark is confident the mechanic or shop that inspected the vehicle problem should be able to identify exactly what caused the failure. In almost every case it is simply a part that has worn out over time and use.

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Address: 2907 S 170th St, SeaTac, Washington, United States, 98188-3505

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+1 (206) 439-3971

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