Complaint: [redacted] I am rejecting this response because: I have came on multiple times and asked about canceling my leaseI have never woken to Nikki about this as it usually someone else at the desk when I go inAnd everytime I have asked I was given he answer of to cancel the lease I have to at all of the remaining months on my lease which is not possibleThe reason I want out is because of the poor service receivedIt should not take a month to fix a dryer and the dates given in the response on how long it took is around a monthYou can't just say it got fixed whenever it took so long to get the task accomplishedIn the contract it states it comes with a washer and dryer and for it to be broken for that long is completely unacceptable with no replacement being brought inAnd being told sorry and nothing else is very unprofessional Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Good evening, Attached is Master Realty's response to the following complaint Thank you, Nikki D [redacted] Master Realty Property ManagerRegarding [redacted] *Master Realty would like to address a few things mentioned in the complaint:On [redacted] 22, 2016, [redacted] contacted the office about finding a roommate to take over the lease with [redacted] We were notified that [redacted] would be staying in the home with this new tenant On [redacted] 23, 2016, [redacted] found [redacted] to take over his portion of the lease; [redacted] agreed to this and had informed us that they would like to have a new lease typed up for [redacted] to take the place of [redacted] On April 5, 2016, [redacted] & [redacted] came in and signed a new lease adding [redacted] As of this date, we received no notification about either tenant wanting to break the lease.We have had two work orders placed on the homeOne was for the weather stripping on the front door, on 2/8/and it was completed on 2/17/16, where maintenance had installed new weather stripping on the front door.The other work order was for the dryer, and was reported to Master Realty on 12/18/We received the bill for completion on January 11, 2016; the billing detailed that maintenance had replaced the thermal kit on the dryerOn [redacted] 8, the dryer malfunctioned again and the work order was completed on 3/14/16; billing detailed that the cut off switch was replaced on this date.We would also like to address the mentioning of when they came in, other tenants, from another property, were complaining to Master Realty about their current living situationThis is a separate issue, considering as [redacted] does not have knowledge of the matter, and it does not pertain to this situation or their lease.Their lease ends on August 7, 2016, and as of April 22, 2016, we have received no notification that the tenants were discontented and wanted to be released from the current lease.Thank you,Nikki D***Property ManagerMaster Realty
Good evening,
Attached is Master Realty's response to the following complaint.
Thank you,
Nikki D[redacted]
Master Realty
Property ManagerRegarding [redacted]Master Realty would like to address a few things mentioned in the complaint:On [redacted] 22, 2016, [redacted] contacted the office about...
finding a roommate to take over the lease with [redacted]. We were notified that [redacted] would be staying in the home with this new tenant. On [redacted] 23, 2016, [redacted] found [redacted] to take over his portion of the lease; [redacted] agreed to this and had informed us that they would like to have a new lease typed up for [redacted] to take the place of [redacted]. On April 5, 2016, [redacted] & [redacted] came in and signed a new lease adding [redacted]. As of this date, we received no notification about either tenant wanting to break the lease.We have had two work orders placed on the home. One was for the weather stripping on the front door, on 2/8/16 and it was completed on 2/17/16, where maintenance had installed new weather stripping on the front door.The other work order was for the dryer, and was reported to Master Realty on 12/18/15. We received the bill for completion on January 11, 2016; the billing detailed that maintenance had replaced the thermal kit on the dryer. On [redacted] 8, 2016 the dryer malfunctioned again and the work order was completed on 3/14/16; billing detailed that the cut off switch was replaced on this date.We would also like to address the mentioning of when they came in, other tenants, from another property, were complaining to Master Realty about their current living situation. This is a separate issue, considering as [redacted] does not have knowledge of the matter, and it does not pertain to this situation or their lease.Their lease ends on August 7, 2016, and as of April 22, 2016, we have received no notification that the tenants were discontented and wanted to be released from the current lease.Thank you,Nikki D[redacted]Property ManagerMaster Realty
Complaint: [redacted]
I am rejecting this response because: I have came on multiple times and asked about canceling my lease. I have never woken to Nikki about this as it usually someone else at the desk when I go in. And everytime I have asked I was given he answer of to cancel the lease I have to at all of the remaining months on my lease which is not possible. The reason I want out is because of the poor service received. It should not take a month to fix a dryer and the dates given in the response on how long it took is around a month. You can't just say it got fixed whenever it took so long to get the task accomplished. In the contract it states it comes with a washer and dryer and for it to be broken for that long is completely unacceptable with no replacement being brought in. And being told sorry and nothing else is very unprofessional.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
[redacted] & [redacted] rented from [redacted] from 2/1/16, after their lease ended on 1/1/16 they were then on a month to month lease. On April 18 [redacted] emailed me on their plans on moving out...“[redacted] and [redacted] landry are giving a notice of move out. We got offered a house on base and will have...
hard move in date today or tomorrow. [redacted]. Thank you” I never received a follow up call or email about an exact move out day. When [redacted] called about the garage door needing repaired, the homeowners immediately called a repair company to look. After the door was assessed on 4/21 they ordered a new garage door to be installed. The garage door had to be ordered because it was not in stock, it was installed on 5/25. While waiting for the garage door to be installed the homeowners would go by the home and make sure the door was working and the tenants could still use it. The homeowners let [redacted] & [redacted] make payments on their pet fee. They did not do them as agreed upon. Upon move out, the tenants had a balance due of 217.49 of the nonrefundable pet fee. The one time [redacted] did come to the office I was busy with another tenant, [redacted] was angered at this and left the office upset. She did come back in and apologize to me for her behavior. On May 6th I sent [redacted] a detailed invoice on what she has paid so she understood why she still had a pet fee still due. [redacted] & [redacted] never turned back in the keys or garage door openers to the property. [redacted] did call and say she would leave the keys and openers in the home since she didn’t have time to meet with myself or somebody from my office. After trying to get in touch with the tenants about the keys and checking the house multiple times we ended up rekeying the home. [redacted] called about a week after the proposed move out date and said [redacted] had forgotten to drop off the garage door openers and keys. [redacted] apologized and asked if she could bring them that day. I told her that when they weren’t dropped off at the home like she stated that we had to rekey the home. The tenants deposit was sent out on 6/20/16 to the address provided.
Complaint: [redacted] I am rejecting this response because: I have came on multiple times and asked about canceling my leaseI have never woken to Nikki about this as it usually someone else at the desk when I go inAnd everytime I have asked I was given he answer of to cancel the lease I have to at all of the remaining months on my lease which is not possibleThe reason I want out is because of the poor service receivedIt should not take a month to fix a dryer and the dates given in the response on how long it took is around a monthYou can't just say it got fixed whenever it took so long to get the task accomplishedIn the contract it states it comes with a washer and dryer and for it to be broken for that long is completely unacceptable with no replacement being brought inAnd being told sorry and nothing else is very unprofessional Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Good evening, Attached is Master Realty's response to the following complaint Thank you, Nikki D [redacted] Master Realty Property ManagerRegarding [redacted] *Master Realty would like to address a few things mentioned in the complaint:On [redacted] 22, 2016, [redacted] contacted the office about finding a roommate to take over the lease with [redacted] We were notified that [redacted] would be staying in the home with this new tenant On [redacted] 23, 2016, [redacted] found [redacted] to take over his portion of the lease; [redacted] agreed to this and had informed us that they would like to have a new lease typed up for [redacted] to take the place of [redacted] On April 5, 2016, [redacted] & [redacted] came in and signed a new lease adding [redacted] As of this date, we received no notification about either tenant wanting to break the lease.We have had two work orders placed on the homeOne was for the weather stripping on the front door, on 2/8/and it was completed on 2/17/16, where maintenance had installed new weather stripping on the front door.The other work order was for the dryer, and was reported to Master Realty on 12/18/We received the bill for completion on January 11, 2016; the billing detailed that maintenance had replaced the thermal kit on the dryerOn [redacted] 8, the dryer malfunctioned again and the work order was completed on 3/14/16; billing detailed that the cut off switch was replaced on this date.We would also like to address the mentioning of when they came in, other tenants, from another property, were complaining to Master Realty about their current living situationThis is a separate issue, considering as [redacted] does not have knowledge of the matter, and it does not pertain to this situation or their lease.Their lease ends on August 7, 2016, and as of April 22, 2016, we have received no notification that the tenants were discontented and wanted to be released from the current lease.Thank you,Nikki D***Property ManagerMaster Realty
Good evening,
Attached is Master Realty's response to the following complaint.
Thank you,
Nikki D[redacted]
Master Realty
Property ManagerRegarding [redacted]Master Realty would like to address a few things mentioned in the complaint:On [redacted] 22, 2016, [redacted] contacted the office about...
finding a roommate to take over the lease with [redacted]. We were notified that [redacted] would be staying in the home with this new tenant. On [redacted] 23, 2016, [redacted] found [redacted] to take over his portion of the lease; [redacted] agreed to this and had informed us that they would like to have a new lease typed up for [redacted] to take the place of [redacted]. On April 5, 2016, [redacted] & [redacted] came in and signed a new lease adding [redacted]. As of this date, we received no notification about either tenant wanting to break the lease.We have had two work orders placed on the home. One was for the weather stripping on the front door, on 2/8/16 and it was completed on 2/17/16, where maintenance had installed new weather stripping on the front door.The other work order was for the dryer, and was reported to Master Realty on 12/18/15. We received the bill for completion on January 11, 2016; the billing detailed that maintenance had replaced the thermal kit on the dryer. On [redacted] 8, 2016 the dryer malfunctioned again and the work order was completed on 3/14/16; billing detailed that the cut off switch was replaced on this date.We would also like to address the mentioning of when they came in, other tenants, from another property, were complaining to Master Realty about their current living situation. This is a separate issue, considering as [redacted] does not have knowledge of the matter, and it does not pertain to this situation or their lease.Their lease ends on August 7, 2016, and as of April 22, 2016, we have received no notification that the tenants were discontented and wanted to be released from the current lease.Thank you,Nikki D[redacted]Property ManagerMaster Realty
Complaint: [redacted]
I am rejecting this response because: I have came on multiple times and asked about canceling my lease. I have never woken to Nikki about this as it usually someone else at the desk when I go in. And everytime I have asked I was given he answer of to cancel the lease I have to at all of the remaining months on my lease which is not possible. The reason I want out is because of the poor service received. It should not take a month to fix a dryer and the dates given in the response on how long it took is around a month. You can't just say it got fixed whenever it took so long to get the task accomplished. In the contract it states it comes with a washer and dryer and for it to be broken for that long is completely unacceptable with no replacement being brought in. And being told sorry and nothing else is very unprofessional.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
[redacted] & [redacted] rented from [redacted] from 2/1/16, after their lease ended on 1/1/16 they were then on a month to month lease. On April 18 [redacted] emailed me on their plans on moving out...“[redacted] and [redacted] landry are giving a notice of move out. We got offered a house on base and will have...
hard move in date today or tomorrow. [redacted]. Thank you” I never received a follow up call or email about an exact move out day. When [redacted] called about the garage door needing repaired, the homeowners immediately called a repair company to look. After the door was assessed on 4/21 they ordered a new garage door to be installed. The garage door had to be ordered because it was not in stock, it was installed on 5/25. While waiting for the garage door to be installed the homeowners would go by the home and make sure the door was working and the tenants could still use it. The homeowners let [redacted] & [redacted] make payments on their pet fee. They did not do them as agreed upon. Upon move out, the tenants had a balance due of 217.49 of the nonrefundable pet fee. The one time [redacted] did come to the office I was busy with another tenant, [redacted] was angered at this and left the office upset. She did come back in and apologize to me for her behavior. On May 6th I sent [redacted] a detailed invoice on what she has paid so she understood why she still had a pet fee still due. [redacted] & [redacted] never turned back in the keys or garage door openers to the property. [redacted] did call and say she would leave the keys and openers in the home since she didn’t have time to meet with myself or somebody from my office. After trying to get in touch with the tenants about the keys and checking the house multiple times we ended up rekeying the home. [redacted] called about a week after the proposed move out date and said [redacted] had forgotten to drop off the garage door openers and keys. [redacted] apologized and asked if she could bring them that day. I told her that when they weren’t dropped off at the home like she stated that we had to rekey the home. The tenants deposit was sent out on 6/20/16 to the address provided.