Master Spas, Inc.

I have owned this Master Spa H2X for years and have had the pumps replaced timesMy warranty will be over in a monthI am currently in the process of replacing yet another pumpEven though the Spa goes through one pump a year and Master Spa says this is not normal, they refuse to admit there is a problem
This company has warranty service but ABSOLUTELY no customer serviceTheir so-called customer service people read from their manual and quote you the same info over and overThey have no idea what Customer Service isIf it's not in their book there is nothing they can doI have talked to every level of "customer service" personal and got the same answers from each oneI would STRONGLY recommend NOT purchasing a Master SpaI would give this company the lowest rating possible

We purchased a spa 05/12/12 we have had no problems until 01/15/14 a jet broke I called customer service they gave me a service rep to call I sent him the broken jet and as of 03/21/14 all myself and the service rep have gotten is the run around from master spa I call them no one seems to care this is a [redacted] jet why they wont send this jet to me has me concerned because it is still under warranty I have 1 more year of warranty left I am going to have to go to the next step very soon because if they wont stand behind a [redacted] jet what will I do if a more expensive part breaks all I want them to do is stand by their warranty .

I can not belive with all the complaints filed against this company they are still rating A plus. I had to hire a lawyer to get them to honor their warranty after the tub leaked 3 times and multiple repairs were made. An entire room was built on a second story over a garage so that my family and I could use the 19 foot swim spa year round in New England. The leaks caused major damage below and their vendor, Crocker Sales would not come out for a week! They had originally promissed to work with my builder to make sure everything would juve, and they would not return his calls. When the leaks happened they blaimed the builder because he did not put a drain in the floor! The sales folks at the shows tell you this does not require any plumbing and is self contained....they also tell you it is virtually maintenance free and self cleaning...again Ha Ha. When the spa works, its great. When it doesnt, not exactly relaxing....after the leaks, and I had to hire an attorney so they would talk to my builder and work with him, they still refused to work with him and when he put the drains in, they complained about how it was done and threatened to invalidate the warranty. Law suit coming. This cost my insurance company over 25 K and myself MAJOR STRESS of not having cooperation, or the use of my spa for over 6 months not even 3 months after having it set up. I wantd to use this room as a prototype for a future business and would have bought 2 more but will never do business with Master Spas or Crocker Sales in Ma again.