Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ This complaint is totally made up and only based on our pricing! If the customer didnt like our pricing than there are many other companies they can call! we are just as educated as doctors and should be treated with the same respect! We cme out and did a correct diagnosis and told her it was a capictor but she didnt want to listen to our techagain this is a complaint based only on PRICING! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Master Tech had told me I only needed a capacitor then I would have had Master Tech fix my air conditioner right there on the spotInstead I have a Master Tech receipt stating my condensing fan is locked up, the capacitor is blown, and the compressor has over heatedThe receipt says my air conditioner was checked and cleanedIt was not cleanedI have a hand written note from [redacted] the tech saying I need a condensing fan for $plus indoor/outdoor coils to replace the whole thing(his words) [redacted] disconnected my air conditioner and told me not to use itFurthermore from [redacted] I have an investment agreement stating how much a new air conditioner would cost and how much a new air conditioner plus furnace would cost meThe agreement states if I bought a new air conditioner and/or furnace then it is written from [redacted] that my service call would be taken off the cost of the new air conditioner and furnaceFurthermore, Master Tech sent me forms to fill out so I could get a year to months interest free financing on a new air conditioner and furnaceThat same day [redacted] called me late in the afternoon to see if I had filled out the forms and when did I want to install my new air conditioner and furnace for for bothI received nothing for from Master Tech except to waste my time and try to sell me a new air conditioner and furnaceMy air conditioner only needed a capacitor not a condensing motor and I certainly did not need a new air conditioner or furnace [redacted] misdiagnosed the repair of my air conditioner and first tried to sell me a motor for and then [redacted] thought it best not to repair the air conditioner but to replace it and the furnaceI called another company who came out the next morning and said I did not need a motor or condensing fan and for replaced the capacitorFifteen minutes later I had air conditioningWhen I called Master Tech to refund my - [redacted] at Master Tech made it a worse situationFirst [redacted] said he would credit my account but if my air conditioner crapped out the next week - would I be honest and return the 50.00? [redacted] said a capacitor was not going to fix the problem, that it was only a bandaidI told him if the air conditioner broke in the next couple of weeks or so - I would give him back his $I thought our conversation was over and [redacted] was refunding me my $However, [redacted] said he had another question for me - he asked if I respected himI didn't understand the question [redacted] said we came and looked at your air conditioner and you have to respect me and the tech's timeI said you both are wasting my time - by misdiagnosing the repair of my air conditioner and trying to sell me a new one [redacted] said if you went to a doctor and he misdiagnosed you - you would still have to pay himI said a doctor has a degree and there is a difference between a human body and an air conditioner [redacted] said we have degrees here and if you don't say you respect me then I have changed my mind and I won't refund you your $50.00, I wouldn't say I respected him so [redacted] said he would not refund my $I stayed home from work for nothing because Master Tech mis-diagnosed my air conditioner and tried to sell me another air conditioner plus a furnaceThe 2nd company came out first thing the next morning and fixed my air conditioner in minutes and I was off to work! Hence I am writing this letter to the Revdex.com to have Master Tech credit my charge $for no service and not cleaning the air conditionerI can fax the service call from Master Tech that states they cleaned and checked my air conditioner- which they did notI can fax the service agreement from Master Tech which states what a new air conditioner and furnace would cost meI can fax the forms Master Tech wanted me to fill out to finance interest free my new air conditioner and furnaceThank you for your time in this matter [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/20) */ This complaint is based on pricing and we will no longer discus itThey are trying to get free work from us because they dont like our prices! There was no mistakes madeThe story they are telling is completely made up!
My 30 year old A/C unit failed last night. I called Master Tech at 10:30 PM and it was agreed we could wait until this morning for a technician to come to the house. I asked the technician for a complete A/C unit replacement. He made some measurements of the house and windows then came up with a suggestion for replacement. He explained in detail the specifications of the new unit. We decided on the unit and he left to go get the unit in another city. He was back in 1+45 hours with a helper and the unit. Within an hour two more technicians showed up and all four were working on the installation. The new unit was up and running by 1:00 PM and completely checked for any faults. It passed inspection and the house was cooling down quickly from its 89 degree indoor reading. I was completely satisfied with the interaction with all of the people involved in the replacement installation as well as the care they took when working both in and outdoors. A very positive experience.
This is one of the worst run business I have dealt with! There are so many issues I had with this firm, it is hard to imagine, 1) They came and quoted me for a new roof top furnace The next day they called and said they miss quoted me and the cost was higher They did offer me at the quoted rate for days 2) When they showed up to install the unit, they could not install it as they planned and needed a scissor lift, which they wanted me to pay for I had to split the cost with them...additional $ Which I had to give a credit card for immediately! 3) They send me a final invoice over the amount that was quoted, and mark it paid 4) They call me one year later, and tell me they never got the payment, and then, without my approval, the recharge my credit card!! I would avoid this company at all costs
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ This complaint is totally made up and only based on our pricing! If the customer didnt like our pricing than there are many other companies they can call! we are just as educated as doctors and should be treated with the same respect! We cme out and did a correct diagnosis and told her it was a capictor but she didnt want to listen to our techagain this is a complaint based only on PRICING! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Master Tech had told me I only needed a capacitor then I would have had Master Tech fix my air conditioner right there on the spotInstead I have a Master Tech receipt stating my condensing fan is locked up, the capacitor is blown, and the compressor has over heatedThe receipt says my air conditioner was checked and cleanedIt was not cleanedI have a hand written note from [redacted] the tech saying I need a condensing fan for $plus indoor/outdoor coils to replace the whole thing(his words) [redacted] disconnected my air conditioner and told me not to use itFurthermore from [redacted] I have an investment agreement stating how much a new air conditioner would cost and how much a new air conditioner plus furnace would cost meThe agreement states if I bought a new air conditioner and/or furnace then it is written from [redacted] that my service call would be taken off the cost of the new air conditioner and furnaceFurthermore, Master Tech sent me forms to fill out so I could get a year to months interest free financing on a new air conditioner and furnaceThat same day [redacted] called me late in the afternoon to see if I had filled out the forms and when did I want to install my new air conditioner and furnace for for bothI received nothing for from Master Tech except to waste my time and try to sell me a new air conditioner and furnaceMy air conditioner only needed a capacitor not a condensing motor and I certainly did not need a new air conditioner or furnace [redacted] misdiagnosed the repair of my air conditioner and first tried to sell me a motor for and then [redacted] thought it best not to repair the air conditioner but to replace it and the furnaceI called another company who came out the next morning and said I did not need a motor or condensing fan and for replaced the capacitorFifteen minutes later I had air conditioningWhen I called Master Tech to refund my - [redacted] at Master Tech made it a worse situationFirst [redacted] said he would credit my account but if my air conditioner crapped out the next week - would I be honest and return the 50.00? [redacted] said a capacitor was not going to fix the problem, that it was only a bandaidI told him if the air conditioner broke in the next couple of weeks or so - I would give him back his $I thought our conversation was over and [redacted] was refunding me my $However, [redacted] said he had another question for me - he asked if I respected himI didn't understand the question [redacted] said we came and looked at your air conditioner and you have to respect me and the tech's timeI said you both are wasting my time - by misdiagnosing the repair of my air conditioner and trying to sell me a new one [redacted] said if you went to a doctor and he misdiagnosed you - you would still have to pay himI said a doctor has a degree and there is a difference between a human body and an air conditioner [redacted] said we have degrees here and if you don't say you respect me then I have changed my mind and I won't refund you your $50.00, I wouldn't say I respected him so [redacted] said he would not refund my $I stayed home from work for nothing because Master Tech mis-diagnosed my air conditioner and tried to sell me another air conditioner plus a furnaceThe 2nd company came out first thing the next morning and fixed my air conditioner in minutes and I was off to work! Hence I am writing this letter to the Revdex.com to have Master Tech credit my charge $for no service and not cleaning the air conditionerI can fax the service call from Master Tech that states they cleaned and checked my air conditioner- which they did notI can fax the service agreement from Master Tech which states what a new air conditioner and furnace would cost meI can fax the forms Master Tech wanted me to fill out to finance interest free my new air conditioner and furnaceThank you for your time in this matter [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/20) */ This complaint is based on pricing and we will no longer discus itThey are trying to get free work from us because they dont like our prices! There was no mistakes madeThe story they are telling is completely made up!
My 30 year old A/C unit failed last night. I called Master Tech at 10:30 PM and it was agreed we could wait until this morning for a technician to come to the house. I asked the technician for a complete A/C unit replacement. He made some measurements of the house and windows then came up with a suggestion for replacement. He explained in detail the specifications of the new unit. We decided on the unit and he left to go get the unit in another city. He was back in 1+45 hours with a helper and the unit. Within an hour two more technicians showed up and all four were working on the installation. The new unit was up and running by 1:00 PM and completely checked for any faults. It passed inspection and the house was cooling down quickly from its 89 degree indoor reading. I was completely satisfied with the interaction with all of the people involved in the replacement installation as well as the care they took when working both in and outdoors. A very positive experience.
This is one of the worst run business I have dealt with! There are so many issues I had with this firm, it is hard to imagine, 1) They came and quoted me for a new roof top furnace The next day they called and said they miss quoted me and the cost was higher They did offer me at the quoted rate for days 2) When they showed up to install the unit, they could not install it as they planned and needed a scissor lift, which they wanted me to pay for I had to split the cost with them...additional $ Which I had to give a credit card for immediately! 3) They send me a final invoice over the amount that was quoted, and mark it paid 4) They call me one year later, and tell me they never got the payment, and then, without my approval, the recharge my credit card!! I would avoid this company at all costs