Master Tech

The company has since spoken to [redacted] re: this estimateThe estimates that were given were maintenance related and per our time/mileage guidelinesSometimes there are different references for maintenance related repairsThe other repair estimate was for replacing brakes which were needed at time of visitWe could have communicated more effectively and extensively the reasons for replacing components or fluids at given times/mileage and our apology was given

I was told my Webasto heater was wired to battery and didn't work [redacted] Took it to Webasto techs who wired it to battery, and it started right up In August of 2016, I bought a box van with a Webasto heater mounted in the boxThe hot wire had been cut at the fuseI called Master Tech RV to see if they knew how to service the Webasto, and was assured by Brock that they did I asked them to put power to the unit and see if it was operable They said this was done, and "with power will not light" I was billed [redacted] on Estimate [redacted] dated 10-26-16, which I paid by credit card In March of 2017, I drove the van to Fenton, MI (north of Detroit, several hours from home) to have the Webasto checked at the factoryThe tech there couldn't see where anyone had tried to power it up His report states "no hot wire from fuse block wiring has been modified"Also, as soon as he wired it to a battery, it started up immediately There was nothing wrong with the Webasto unit Which i

Master Tech had our RV from March to August for a number of repairs, including a bouncing speedometerWhen we picked up the RV, the speedometer was still bouncing despite the unit having been replaced for nearly $Other issues came up on Labor Day weekend, including an electrical fire, the toilet not flushing, and a leaking levelerWe had an appointment scheduled for 9/4, so we dropped the RV off on 9/and returned on 9/*** said repairs would take to weeksOn the insistence of our insurance adjuster, our RV was finally looked at sometime after 10/On 11/I talked with ***He said the leveler had to be sent out and would take to weeksHe didn’t know the cost* *** also talked to my husband ***, told him about the leveler and said it would take weeks and cost $1,On 11/*** called to say our RV was readyIt was not ready when we got thereWe talked to *** who said the batteries weren’t charging and there was a lighting issue, so we left

Initial Business Response /* (1000, 5, 2017/03/30) */
Hello ***, I talked to the tech here and we hooked it up to our on power supply and It cycled a few times ofer and over but would not light up or fire up for us and that's all you wanted form us, Thanks and I'm glad you have it running
now
Dueled text hidden]
*** ***
service & Parts Administrator ***@mastertechry.com
Initial Consumer Rebuttal /* (3000, 7, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a complicated matterMy request was to simply put electrical power to a heater to see if it workedI was told this was done, and the unit didn't workI then drove several hours to the factory, where it was simply a matter of putting power to the unit and turning it on, to find that it does workThe unit in question had only seven hours on it, and needed no other service work done to operateI have the paperwork to verify this
I believe any fair and reasonable shop would refund the $110, especially since I'm not (currently) seeking redress for all my time and extra expenses, at this point
Final Business Response /* (4000, 15, 2017/04/24) */
***, We did hook it upTemporally to your battery supplyThe wire was cut by another service supplierand not by a MasterTech personalYou authorized the connection to 12volt onlyNot permanentWhen we cycled the unit it would not lightThe technician cycled it several timesYou did not allow any additional time for DiagnosisPurging the fuel line which was the next stepwas not authorized by youSo per your direction we stopped
Purging the fuel system would have costed you ***
And you opted out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I was told my Webasto heater was wired to battery and didn't work*** Took it to Webasto techs who wired it to battery, and it started right up
In August of 2016, I bought a box van with a Webasto heater mounted in the boxThe hot wire had been cut at the fuseI called Master Tech RV to see if they knew how to service the Webasto, and was assured by Brock that they did I asked them to put power to the unit and see if it was operable They said this was done, and "with power will not light" I was billed *** on Estimate *** dated 10-26-16, which I paid by credit card In March of 2017, I drove the van to Fenton, MI (north of Detroit, several hours from home) to have the Webasto checked at the factoryThe tech there couldn't see where anyone had tried to power it up His report states "no hot wire from fuse block wiring has been modified"Also, as soon as he wired it to a battery, it started up immediately There was nothing wrong with the Webasto unit Which i

The company has since spoken to [redacted] re: this estimate. The estimates that were given were maintenance related and per our time/mileage guidelines. Sometimes there are different references for maintenance related repairs. The other repair estimate was for replacing brakes which were needed...

at time of visit. We could have communicated more effectively and extensively the reasons for replacing components or fluids at given times/mileage and our apology was given.

I went to Master tech.Because [redacted] ( the Owner)promised to match
a competitors quote .After being there and waiting for my car to be ready.
[redacted] displayed professionalisn plus good customer service.he also offer me a
discount as a courtesy.he even helped me out with my rear light when it went out
at the last minute.would definetely recommend this business to other customers.