Master Used Cars

To whom it may concern:When [redacted] purchased the vehicle with Master Used Cars, he was informed of every single amount that would be charged to himThe $1,is charged to every customer since it is a bank fee; everybody has to pay for it when buying a car that either has no credit or bad creditThe $documentation fee is also mandatory to every vehicle we sell (there is a sign on the wall stating so), as is the same with the VSI of $In addition, we have a paper explaining in Spanish the amounts and what they were for before he signed the contractThe handwriting is of a worker who is no longer with us, but you can see that it is the same used on the contract picture sent by himWhat does concern us, is why Mr [redacted] failed to mention any of his questions to us since his purchaseHad he done so, we'd be more than happy to explain to him and show this paperWe’ll be sure to try and resolve this situation the best way possible

To whom it may concern:When [redacted] purchased the vehicle with Master Used Cars, he was informed of every single amount that would be charged to him. The $1,100 is charged to every customer since it is a bank fee; everybody has to pay for it when buying a car that either has no credit...

or bad credit. The $399 documentation fee is also mandatory to every vehicle we sell (there is a sign on the wall stating so), as is the same with the VSI of $200. In addition, we have a paper explaining in Spanish the amounts and what they were for before he signed the contract. The handwriting is of a worker who is no longer with us, but you can see that it is the same used on the contract picture sent by him. What does concern us, is why Mr [redacted] failed to mention any of his questions to us since his purchase. Had he done so, we'd be more than happy to explain to him and show this paper. We’ll be sure to try and resolve this situation the best way possible.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
"To whom it may concern:I am not in agreement with the response from the dealer of Master Auto.  For the $200 security deposit and $399 paperwork fee, the dealer never told me about the total amount, even though the signs are on the wall.  I think that as a consumer, you need to verbally explain charges as well as written.  Not to omit this information that will be additional charges later, which is what happened in my case here.  This will help consumers later to not fall victim of these charges when it is time to finance the total loan.  It is not the amounts, it is how they presented the charges, that I have a problem with.As far as the $1100 difference, I do not accept. It is not true that they asked me to sign the contract after that they told me about the $1100.  The finance company was the ones that mentioned to me, not the sales person.  They told me that the  $1100 was part of the total, then the finance company put me in touch with the sales person from the dealer, Mr. [redacted], who never told me about that before.  The previous employee of the finance company made me sign the contract that was blank.  That is why she probably does not work there.  When I called him another day about the charge, he was telling me that it was a charge that the finance company was paying, spoke with finance company who inturn told me that it was a charge to dealer and not to consumer.  Like in my last statement, I believe this is a commission that is being charged to the consumer.My question to all of this is, which is the correct answer from both dealer and finance company??  In no way do I accept the value of paying $1100 for the next 4 years.I hope they can resolve my issue.  There is no support within the contract to specify, why I am paying $1100 and what it is for? Why I have to pay it? And for the next 4 years. 
Regards,
[redacted]