Masterclean Services, Inc.

Complaint: ***
I am rejecting this response because: It does not refer to crackling of plaster walls in poolI do accept that they must refer to tile manufacturerThe Swim-Mor representative acknowledged the crackling
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am satisfied that the tile manufacturer is correcting the situation. I expect the tile replacement to be free of charge. However, I disagree with the extent of the crazing. It does go down much further. I am certain that Swim-Mor will be sure to completely inspect the pool. I look forward to all repairs being made.
Regards,
[redacted]

The tile manufacture has agreed that there is an issue with the tile and is shipping out new tile for Mrs. [redacted] entire pool.  Once this is received I will Schedule with Mrs. [redacted] to a time to replace the tile.  In regards to the plaster issue.  There is some minor crazing on the surface of the plaster in the areas that are above the waterline when a pool is winterized.  Crazing on the surface of the plaster is typical and is within industry standards. However, when the crew lowers the water level to replace the tile the minor crazing can be easily addressed.

First of all I disagree with most of Mr. [redacted]'s comments and the breakdown of how simple a pool project is without accounting for the many other factors involved in a construction project of this size, including weather, which was a so obviously a significant obstacle this May, township...

inspections, and availability of materials in his region.  Secondly, his complaints regarding the payment schedule are surprising since he signed a contract with a specific payment breakdown that Swim-Mor, as a courtesy with no contractual obligation to do so, split up into even more payments at his request.  And lastly, we met the schedule he requested and I agreed to (even before he submitted this complaint to the Revdex.com) for completing the pool, therefore, I request that he withdraw this complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that having one of their construction superintendent stop by to inspect the damage as requested originally, well hopefully help resolve in bring this resolution to a satisfactory outcome to me. Hopefully the inspector well be by within two weeeks from 7/27/16 as explained by [redacted]
Regards,
[redacted]

Dear Revdex.com,     My name is [redacted].  I am the service manager at Swim-Mor Pools.  I spoke to Mr. [redacted] regarding his Swim-Mor pool installed in 2000.  Mr. [redacted] hasn't used Swim-Mor for any type of service on his pool since 2005.  He described a need for...

repair to his coping and tile which comes with a three year warranty that expired thirteen years ago.  Mr. [redacted] insists that the work that needs to be done is structural.  I asked Mr. [redacted] to send me pictures of the affected area so that I could determine the type of repair needed, however he refused.  Out of respect for the Revdex.com we can have our construction superintendent stop by to inspect Mr. [redacted]'s pool over the next two weeks.  Or for immediate response I can inspect pictures of the pool emailed to me at [redacted]  Thank you. [redacted]Service Manager[redacted] [redacted]

My construction superintendent met with the homeowner to review her concerns with the tile.  There is nothing wrong with the workmanship that my mason did in installing the tile.  What is occurring is that the ceramic face of some of the tiles is flaking off.  This is by the way a...

popular tile and I have never actually scene this occur.  I have contacted the manufacturer and am waiting for a response from them.  Once I receive an answer to what would cause this I will contact the homeowner with the best course of action.