First of all I disagree with most of Mr [redacted] 's comments and the breakdown of how simple a pool project is without accounting for the many other factors involved in a construction project of this size, including weather, which was a so obviously a significant obstacle this May, township inspections, and availability of materials in his region Secondly, his complaints regarding the payment schedule are surprising since he signed a contract with a specific payment breakdown that Swim-Mor, as a courtesy with no contractual obligation to do so, split up into even more payments at his request And lastly, we met the schedule he requested and I agreed to (even before he submitted this complaint to the Revdex.com) for completing the pool, therefore, I request that he withdraw this complaint
Dear Revdex.com, My name is [redacted] I am the service manager at Swim-Mor Pools I spoke to Mr [redacted] regarding his Swim-Mor pool installed in Mr [redacted] hasn't used Swim-Mor for any type of service on his pool since He described a need for repair to his coping and tile which comes with a three year warranty that expired thirteen years ago Mr [redacted] insists that the work that needs to be done is structural I asked Mr [redacted] to send me pictures of the affected area so that I could determine the type of repair needed, however he refused Out of respect for the Revdex.com we can have our construction superintendent stop by to inspect Mr [redacted] 's pool over the next two weeks Or for immediate response I can inspect pictures of the pool emailed to me at [redacted] Thank you [redacted] Service Manager [redacted] ***
My construction superintendent met with the homeowner to review her concerns with the tile There is nothing wrong with the workmanship that my mason did in installing the tile What is occurring is that the ceramic face of some of the tiles is flaking off This is by the way a popular tile and I have never actually scene this occur I have contacted the manufacturer and am waiting for a response from them Once I receive an answer to what would cause this I will contact the homeowner with the best course of action
First of all I disagree with most of Mr [redacted] 's comments and the breakdown of how simple a pool project is without accounting for the many other factors involved in a construction project of this size, including weather, which was a so obviously a significant obstacle this May, township inspections, and availability of materials in his region Secondly, his complaints regarding the payment schedule are surprising since he signed a contract with a specific payment breakdown that Swim-Mor, as a courtesy with no contractual obligation to do so, split up into even more payments at his request And lastly, we met the schedule he requested and I agreed to (even before he submitted this complaint to the Revdex.com) for completing the pool, therefore, I request that he withdraw this complaint
Dear Revdex.com, My name is [redacted] I am the service manager at Swim-Mor Pools I spoke to Mr [redacted] regarding his Swim-Mor pool installed in Mr [redacted] hasn't used Swim-Mor for any type of service on his pool since He described a need for repair to his coping and tile which comes with a three year warranty that expired thirteen years ago Mr [redacted] insists that the work that needs to be done is structural I asked Mr [redacted] to send me pictures of the affected area so that I could determine the type of repair needed, however he refused Out of respect for the Revdex.com we can have our construction superintendent stop by to inspect Mr [redacted] 's pool over the next two weeks Or for immediate response I can inspect pictures of the pool emailed to me at [redacted] Thank you [redacted] Service Manager [redacted] ***
My construction superintendent met with the homeowner to review her concerns with the tile There is nothing wrong with the workmanship that my mason did in installing the tile What is occurring is that the ceramic face of some of the tiles is flaking off This is by the way a popular tile and I have never actually scene this occur I have contacted the manufacturer and am waiting for a response from them Once I receive an answer to what would cause this I will contact the homeowner with the best course of action