Mastercraft Floors

Complaint: [redacted] I am rejecting this response because:I have followed the proper protocol and been given no responseA trace was applied to my claim and came back negativeI fail to understand how following up on my claim every day is harassment as it is simply persistenceI have threatend no one, I did state that if this continued that I may have to call the [redacted] to get a search warrant to find what would now legally be considered stolen goodsNo attempt has been made to physical locate my items***, the [redacted] even stated that he 'knows my items are not present', when I inquired how he knew that without physically looking he replied that 'he did not have to'When I asked for his locations physical address he told me that if I could not find it on my own that I was either 'stupid or rded'He also stated that because I was calling every day that I was a 'psycho'Not a single person at baymeadows has apologized, found my missing items, nor been polite enough to let me get more than five words into a sentence before talking over meThis is not only incomplete service, but bad serviceMy complaint stands Regards, [redacted] ***

Again, as I stated in my first response,, the claims process is handled entirely through [redacted] ***It is not handled by Baymeadows Moving and Storage Our company did, in fact, look for the alleged missing items on the first day we were asked to by [redacted] ***The items were not in our warehouse, and we responded to [redacted] as such The customer's claim will be satisfied through [redacted] and there is no reason for this customer to call our company

Our company has made every effort to work with customer regarding her complaint. This was an interstate shipmentWe are agents for *** *** *** ***, and all interstate shipments are handled thru this entityCustomer has been advised over and over on proper channel for
filing a claim for the alleged missing items, which is to call *** *** *** *** at their #. In spite of our efforts to have customer follow proper protocol, customer has chosen to call our office excessively to talk about missing items, has threatened to bring the *** to our warehouse to search for itemsWe have given her the same direction many times for filing a claim for missing items, but she continues to call saying she has nothing better to doThis has escalated to harassment of our company and our ***. The following letter has been emailed from *** *** *** *** to customer asking her to cease harassment: Mrs***,
At this time we are no longer going to be in contact with
you regarding *** *** shipment per *** *** Due to
the level of escalation and harassment-like behavior, we have been advised to
end communication with you, directly
Our claims department will be in contact with the service
member in regards to the claim submittedI do not have a timeframe as to when
they’ll be contacting, but once they have an update they’ll be in touchIf
that update is not satisfactory, then please contact the *** *** *** at *** *** at ***At this time, Baymeadows and
myself will no longer be able to address the issues of this shipment with you
Please do not contact Baymeadows as they have been instructed the sameAny
issues you have with the situation need to be taken up with the *** *** at the number listed aboveIf harassment-like behavior continues we have
been instructed by *** *** to escalate this to any authority we see
fitWe do not want to see this escalate any further and apologize for the
missing items and the stress this has causedWe are working diligently to
resolve this issue, but need to follow the proper military guidelines to do so
If you would like, you can have the service member *** *** contact me in
regards to his shipment, I will gladly explain how the situation has reached
this point and with whom we spoke with at the base that guided us on what
actions to take
Please reach out to *** *** to confirm the
information above and if you have any further questionsContact phone number
is ***
*** ***
*** ***
*** ***
*** ** *** ** ***
*** *** ** ***
***
Direct:
***
Email:
***
Team
Phone: ***
Team
Email: ***

Complaint: [redacted]
I am rejecting this response because: if my item were revived despite being improperly inventoried, and I did not receive my items, then they must be somewhere else. My items were in your care and you lost them, thus you need to find them; in all likelihood because the items were loose and not in a box then you likely put them in the incorrect vault. However, it still remains that my items are missing in baymeadows care, and when I called to make sure everything was being done to find my missing items I was repeatedly talked over and inturupted by every single staff member I spoke to and the [redacted] called me 'stupid' 'psycho' and 'rded'. I have revived no apology for that, nor have I received my missing property. I admit I had an aggressive tone, but missing items and only getting out two words before getting talked over can produce that result. However my persistence still does not negate the fact that this is bad customer service on baymeadows end. I am unconcerned with their parent company [redacted] and [redacted], this complaint is strictly about the bad service I have and am still reviving from baymeadows.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have followed the proper protocol and been given no response. A trace was applied to my claim and came back negative. I fail to understand how following up on my claim every day is harassment as it is simply persistence. I have threatend no one, I did state that if this continued that I may have to call the [redacted] to get a search warrant to find what would now legally be considered stolen goods. No attempt has been made to physical locate my items. [redacted], the [redacted] even stated that he 'knows my items are not present', when I inquired how he knew that without physically looking he replied that 'he did not have to'. When I asked for his locations physical address he told me that if I could not find it on my own that I was either 'stupid or rded'. He also stated that because I was calling every day that I was a 'psycho'. Not a single person at baymeadows has apologized, found my missing items, nor been polite enough to let me get more than five words into a sentence before talking over me. This is not only incomplete service, but bad service. My complaint stands.
Regards,
[redacted]

Again, as I stated in my first response,, the claims process is handled entirely through [redacted]. It is not handled by Baymeadows Moving and Storage.  Our company did, in fact, look for the alleged missing items on the first day we were asked to by [redacted]. The items were not in our warehouse, and we responded to [redacted] as such.  The customer's claim will be satisfied through [redacted] and there is no reason for this customer to call our company.