Mastercuts

I have received the letter stating that I have had a customer contact you regarding a transaction that took place on 1/3/for [redacted] She did in fact have her significant other drop off her device to be repaired with usWhen the device was brought in, there was no image on the screen due to her dropping her deviceAt that point I had evaluated the device and determined that the LCD was damaged and needed to be replacedWe took the device in and repaired the screen with a full screen assemblyOnce a repair is completed the technicians fully test the deviceBeing the store manager, I spot check all the devices when I am here, to ensure that my technicians are on point and giving the best customer satisfaction possibleAll of my customers are given the opportunity to check over the device and test it prior to paying for the repairHer significant other had that option and he paid and left with the device in full working order with no damageThe following day he had come back into the store with the damaged deviceAt that time I reevaluated the device againThere was in fact additional damage done to the deviceI had my technician look at the screen under the microscope and determined that this additional damage was not related to the repairI then explained to the significant other what we had determinedHe left the store with the device to discuss with Kara on the phone what I had told himI called my owner asking if there was something that we could do to help them outMy owner then advised me that we always keep our prices the lowest in town and that our part price was $and that was what I could offer to the customerHer significant other had then returned into the store and I explained what I was able to doHe then asked me why part prices were so highI went into explaining to him how with the mass recall on the Samsung Note 7, the vendors have raised all part prices on Samsung brand parts, due to the fact that people are reverting back to fixing their old devicesI also explained that as time goes by the part prices will level back out and once they do we will be able to lower the price and I would honor thatAt that point I told him we could replace the screen for the $or I could give them a tempered glass for their device at no additional charge and if they wanted to wait to repair the device again for a later date so we could wait for part prices to go down.He then called her and let her know the options that I have given(The device yes had a crack in the lens but still fully functioned and with the tempered glass allowed for her to use the device without risking the lens to get worse.) They agreed to the tempered glass, I put that on for him and he left with the deviceOur invoices state that there is a day warranty on all repairs but does not cover additional damage to the deviceThere is also a place for the customer to initial stating they are aware and agreeOur goal is to provide the best customer service experience possibleIf this was something that was due to our fault, we would assume all responsibility and replace the screen at our expenseBut unfortunately this is not the case in this situationI visually inspected the device prior to him leaving with it and there was no damage to the screen in any wayI have attached a copy of the invoice from the repair for your viewingPlease feel free to contact me regarding any other question you may have Thanks, Misty [redacted] Fix My Cell Store Manager [redacted]

My experience with Hidden Hitch and Trailer Parts in Bear, DE, has not been enjoyable at allI was told that my hitch would be in the day after I ordered it, but never received a phone call to confirm deliveryI called them instead, and was then told that the hitch would be there one day lateI then proceeded to schedule an appointment for installation, which was quoted at minutesThe day the hitch arrived I was called at the very last minute and told that one of their customers was late for their appointment, and Hidden Hitch wanted to push mine back because of thatI happen to work very close to them, so I mentioned that I might be able to bring the truck over immediately, due to the missed appointment by the previous customer they said bring it overI took the truck over right away, only to find out that they had ordered the wrong hitchI informed them that I was supposed to have a haul scheduled in days, which fell on a SundayOne good thing I can say is that the manager went out of his way to go get the correct hitch himself and bring it up to install it on a FridayOnce I dropped the truck off for a second time, they then told me it would be about hours, which costs a lot more than the minutes I was initially quotedAmidst all of this, I was told that the hitch that was ordered incorrectly was for a long bed truck, but the part number for a long bed and short bed truck of my year are identicalI feel as if I have been getting the run around the entire time

Initial Business Response /* (1000, 5, 2015/06/22) */
Regis apologizes for not filing a timely response. This complaint was sent to the local salon rather than the Corporate Headquarters where these types of inquiries are handled. Please forward any future complaints to the MN/ND Revdex.com.
We...

sincerely apologize for how Ms. [redacted] feels about her experience in our salon. She did contact our Guest Services department approximately 3 weeks after her service. When our District Leader attempted to contact her, the phone number was disconnected. Because of the time that had passed [redacted] Ms. [redacted]'s service, her initial contact with us, and the eventual contact with our District Leader, we determined that a discount towards a future service was an appropriate resolution. Ms. [redacted] declined this offer.
The District Leader did address the unprofessional behavior with the stylists involved to ensure our stylists are treating all of our guests professionally.
If she decides to accept this offer within the next 30 days, she is still able to receive a 20% discount on her next service in our salon.
Regis Corporation makes every effort to care for our guests in a fair and positive manner. Thank you for your interest in this issue.

I have received the letter stating that I have had a customer contact you regarding a transaction that took place on 1/3/2017 for [redacted] She did in fact have her significant other drop off her device to be repaired with us. When the device was brought in, there was no image on the screen due...

to her dropping her device. At that point I had evaluated the device and determined that the LCD was damaged and needed to be replaced. We took the device in and repaired the screen with a full screen assembly. Once a repair is completed the technicians fully test the device. Being the store manager, I spot check all the devices when I am here, to ensure that my technicians are on point and giving the best customer satisfaction possible. All of my customers are given the opportunity to check over the device and test it prior to paying for the repair. Her significant other had that option and he paid and left with the device in full working order with no damage. The following day he had come back into the store with the damaged device. At that time I reevaluated the device again. There was in fact additional damage done to the device. I had my technician look at the screen under the microscope and determined that this additional damage was not related to the repair. I then explained to the significant other what we had determined. He left the store with the device to discuss with Kara on the phone what I had told him. I called my owner asking if there was something that we could do to help them out. My owner then advised me that we always keep our prices the lowest in town and that our part price was $110.00 and that was what I could offer to the customer. Her significant other had then returned into the store and I explained what I was able to do. He then asked me why part prices were so high. I went into explaining to him how with the mass recall on the Samsung Note 7, the vendors have raised all part prices on Samsung brand parts, due to the fact that people are reverting back to fixing their old devices. I also explained that as time goes by the part prices will level back out and once they do we will be able to lower the price and I would honor that. At that point I told him we could replace the screen for the $110 or I could give them a tempered glass for their device at no additional charge and if they wanted to wait to repair the device again for a later date so we could wait for part prices to go down.He then called her and let her know the options that I have given. (The device yes had a crack in the lens but still fully functioned and with the tempered glass allowed for her to use the device without risking the lens to get worse.) They agreed to the tempered glass, I put that on for him and he left with the device. Our invoices state that there is a 90 day warranty on all repairs but does not cover additional damage to the device. There is also a place for the customer to initial stating they are aware and agree. Our goal is to provide the best customer service experience possible. If this was something that was due to our fault, we would assume all responsibility and replace the screen at our expense. But unfortunately this is not the case in this situation. I visually inspected the device prior to him leaving with it and there was no damage to the screen in any way. I have attached a copy of the invoice from the repair for your viewing. Please feel free to contact me regarding any other question you may have.   Thanks,   Misty [redacted] Fix My Cell Store Manager [redacted]

Review: I went to Mastercuts to get my hair cut and colored by someone I knew and thought was capable of producing work on my hair that I had asked for. After spending about 6 hours in the salon, I left with curled hair thinking my hair looked nice. However, the next day, I washed and flat ironed my hair straight - that's when I saw all of the flaws- I am very unhappy. I asked for balayage highlights, and I now have an unblended, blotchy, harsh lined ombre. I paid $100 for my hair color service, and the manager and guest service woman I spoke to both refuse to refund me for the service. They told me that I need to come in to have my hair looked at and to see if it's fixable. I told both women I will not be coming back in for service from that salon and I would like my money back. They refused. Both had poor customer service and spoke in a rude and unprofessional tone. I went into a high end salon today to have my hair looked at by more professional stylists who specialize in this type of hair coloring technique. I was quoted with a price to have my hair fixed - which is now more than what I paid for at Mastercuts.Desired Settlement: I want a refund for my hair color service.

Review: I recently visited this business twice within a period of eight days to have my hair washed and blow dried. On 19 November 2013, I was charged $30.95 for this service. After I received the same service on 27 November 2013, I was told it would cost me $40.95. The same manager was present each time, but on 27 November 2013 the manager told me I had to pay more for the same service "because you have a lot of hair" and that it was "enough for four heads." She then blamed the computer for giving a higher price and claimed there was a special the previous week. I replied that I did not grow that much hair in one week and that she should have told me the price in advance, especially since she saw me on both occasions and knew what I paid the week before. She then decided that I would pay $30.95 and told me that it would be "one time only" (even though I paid the same amount the week prior), but that next time I would have to pay $40.95. The manager's comments were very insulting and borderline racist. I am Peruvian and, as such, I have thick hair just like many other Latin women. This is no reason to speak to me so callously about my hair or the effort required to provide this service. Furthermore, her arbitrary pricing practices (and, by extension, those of Mastercuts) are deceitful at best and downright fraudulent at worst. I would like a refund for both of these visits to compensate for the insults and embarrassment to which I was subjected.Desired Settlement: I would like a refund in the amount of $61.90.