Original agreement was purchased on 1/4/2015. Please see check in history of member, there were no check in's on 11/27/2015 as stated. There were three check in's after 11/27/2015. 11/28/2015, 12/17/2015, & 2/9/2016. Please see cancellation request that was requested on...
2/9/2016. All cancellations that are done in a location are done electronically and once signed by member are automatically saved on their profile. In reference to the disputed cancellation date, please see invoice page as the charges that member is disputing $59.97 have been returned to the member on 2/17/2016 in the form of a chargeback. Therefore there is nothing to refund back and chargeback has not been disputed. We have honored the members wishes to back the cancellation with the refund and cancellation of the membership.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Original agreement was purchased on 1/4/2015. Please see check in history of member, there were no check in's on 11/27/2015 as stated. There were three check in's after 11/27/2015. 11/28/2015, 12/17/2015, & 2/9/2016. Please see cancellation request that was requested on...
2/9/2016. All cancellations that are done in a location are done electronically and once signed by member are automatically saved on their profile. In reference to the disputed cancellation date, please see invoice page as the charges that member is disputing $59.97 have been returned to the member on 2/17/2016 in the form of a chargeback. Therefore there is nothing to refund back and chargeback has not been disputed. We have honored the members wishes to back the cancellation with the refund and cancellation of the membership.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]