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Masterpiece Roofing, Inc.

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Masterpiece Roofing, Inc. Reviews (2)

May 15, 2017 Attn: [redacted] Dear [redacted]; Re: Complaint ID [redacted] Dated May 9, 2017 In response to your letter dated May 10, 2017, Carroll' s Tire Warehouse will give a $[redacted] discount off any set of tires...

purchased at Carroll's Tire Warehouse for this vehicle. We will add an oil change for customer satisfaction. We apologize for any inconvenience and believe this to be a very fair offer Our utmost goal is customer satisfaction. If I can be of further assistance, please don't hesitate to contact me. I can be reached by calling [redacted] Sincerely, [redacted] PRESIDENT/OWNER CARROLL'S TIRE WAREHOUSE RC cfp
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Before I received the response, I took my vehicle to another Carroll's Tire Warehouse to speak with the shop manager about my situation, as I didn't know how long it would be until I might hear back from the the I spoke with [redacted] of the [redacted] location and not only was he empathetic to my situation, but he explained to me why that the invoice I had was a reprint, and since the tires are no longer in the system that it printed out on my invoice as blank. I appreciate his customer service and realized that I was quick to judgement, so after talking with him I settled on purchasing a new set of tires without the hassle of pursuing the warranty on the Michelin tires in question. [redacted] is the reason which I chose to return to Carroll's Tire Warehouse as well as bring my business back in the future - definitely a knowledgeable and customer-oriented employee.

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