Masterpiece Roofing & Painting

Initial Business Response / [redacted] (1000, 11, 2015/08/07) */ We have tried numerous times to take care of this clientEverything has been done to his satisfactionThe only thing left are windowsIt took forever to get his insurance company to pay for themNone of that was our faultNone! *** loves to complain about any little thing on social media This is one of those customers that won't be happy regardless The only reason he complained here was to hurry up the window installHis complaint should be with his insurance company not Masterpiece Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution was offered, just a personal attack on myself (a customer that has already paid to have the work done)The job is still unfinished and money has not been returned so I would not consider this issue resolved As far as them trying to take care of this client numerous times...laughable Final Consumer Response / [redacted] (4200, 20, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) No drama, Masterpiece Roofing apparently just likes to insult their customers when there is a problem with the company fulfilling a contract Overall job is still incomplete, days in contract Final Business Response / [redacted] (4000, 25, 2015/10/30) */ Hi [redacted] , Everything is done & the customer is happy It was a window issueIt was our installer who delegated It to another installer who did a bad job We fixed it but this is one of those clients that has low self esteem & likes to punish us on social media He has cost me thousands of dollars because of disrespectful reviews Thanks, [redacted] XXX-XXX-XXXX

Complaint: ***
I am rejecting this response because: The permit is still open because Jefferson county failed the inspectionMy roof needs to pass the inspection
Sincerely,
*** ***

This concern has come to the attention of the companyIt was a miscommunication on the part of our salesmenWe have taken note of the complainant's address and have instructed everyone concerned to avoid it in future canvassing
trips

Complaint: ***
I am rejecting this response because:Ignoring obvious "No Solicitors" signs is not a "miscommunication on the part of our salesmen", it is simply being rude and arrogant I'm normally quite patient with salesmen that come to the door, but these people did it several times a day for three days straight The company's response is absent of any remorse or indication of any wrongdoing on their part
Sincerely,
*** ***

see attached

Initial Business Response /* (1000, 11, 2015/08/07) */
We have tried numerous times to take care of this client. Everything has been done to his satisfaction. The only thing left are 2 windows. It took forever to get his insurance company to pay for them. None of that was our fault. None!
[redacted]...

loves to complain about any little thing on social media.
This is one of those customers that won't be happy regardless.
The only reason he complained here was to hurry up the window install. His complaint should be with his insurance company not Masterpiece.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution was offered, just a personal attack on myself (a customer that has already paid to have the work done). The job is still unfinished and money has not been returned so I would not consider this issue resolved.
As far as them trying to take care of this client numerous times...laughable.
Final Consumer Response /* (4200, 20, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No drama, Masterpiece Roofing apparently just likes to insult their customers when there is a problem with the company fulfilling a contract.
Overall job is still incomplete, 493 days in contract.
Final Business Response /* (4000, 25, 2015/10/30) */
Hi [redacted],
Everything is done & the customer is happy
It was a window issue. It was our installer who delegated
It to another installer who did a bad job
We fixed it but this is one of those clients that has low self esteem & likes to punish us on social media.
He has cost me thousands of dollars because of disrespectful reviews.
Thanks, [redacted]
XXX-XXX-XXXX

My contract is with the previous owner. He is extremely happy. We did a perfect roof on this house. They want me to pay $16,000 How ridiculous So they are out to rip us off for money Not going to happen