Masters Auto Sales

Good morning,Monday, February 16, I called [redacted] and left a message in regards to speaking with him face to face and to return my rimsI explained I was available any day that week except Tuesday and Thursday and it'd have to be after [redacted] called.Thursday at approximately noon and said he'd be at the dealership from 1-5pmI am trying to meet [redacted] in the middle despite how unfortunate this experience with this vehicle has beenI understand it was as is and with a warranty but the vehicle engine light came on hours after pulling from lotAnd thereafter there has been something wrong with the vehicle upon its return, due to either improper maintenance or failing to repair the initial issuePlease have [redacted] call to schedule a day we can meet.Thank you [redacted]

In Response to the complaint for Mr [redacted] complaint ID [redacted] We have spoken to Mr [redacted] and after a long discussion we decided that we will find a repair shop where Mr [redacted] can take his vehicle for a second opinion and to resolve the issue We will be contacting the customer directly to schedule a time Sincerely,Chelala Inc

As you may recall, I represent Masters Auto Sales [redacted] has asked me to respond to you regarding this complaintI have had an opportunity to review this matter with my client as well as their documentation regarding this claim The vehicle was sold to the customer in January of The vehicle was purchased In an “As Is” condition There is an indication on the Car Fax, which was provided by the customer, that the first owner of the vehicle indicated that the vehicle had sustained some structural damage The extent of that damage was not disclosed at the time of the auction When my client purchased the vehicle they were informed that the vehicle was not a salvage vehicle and was safe to drive The Car Fax also indicates that the initial owner had the vehicle for years and drove nearly 50,miles with the vehicle The second owner, [redacted] , had the vehicle for over years and drove the vehicle for almost an additional 30,miles and never reported any problem to my client about structural damages until just recently It appears that the owner of the vehicle did not have any problems with the vehicle during the plus years of ownershipMy client recognizes that [redacted] has been a good customer for a number of years In hopefully working out these concerns, my client would be willing to take the vehicle to a dealer to make sure it is safe to drive and my client would also be willing to discuss using this vehicle as a trafor another vehicle from MastersPlease adviseThank you [redacted] ***

This customer *** *** stopped by our dealership last Friday March 13, and she received her old wheels and is now satisfied The customer is supposed to update the Revdex.com with the satisfaction response.Thank you,***

I represent Chelala, Incdba Masters Auto SalesThis letter is in response to the complaint filed by *** ***, #***Ms*** was concerned about the following items on her vehicle: radiator hose, oil pressure switch, alignment, tie rod ends, tires and substitute transportation while the vehicle was being fixedMy client has been working to resolve the concerns of Ms*** and l believe has addressed all of her concernsThe vehicle was purchased by Ms*** in an "as is" conditionShe did purchase a vehicle protection plan She purchased “Safeguard Coverage” through Safeguard/Safeguard Plus Vehicle Protection PlansUnder the terms of the plan purchased, none of the items complained about by *** were covered under the “Safeguard Coverage.”As a courtesy to ***, Masters personally covered the cost of the following repairs: replacement of the upper radiator hose, replacement of the oil pressure switch, replacement of the control arm, replacement of the tie rod ends, performed an alignment, installed a set of used rims and tires and provided substitute transportationMs*** was not charged for any of these items.My client has finished all of the repairs and has requested a release from Ms*** which they have not received as of yet.If there are any outstanding concerns, please let me knowOtherwise, please advise me that this matter is now closedThank you for your attention to this matter, and if you have any questions, please let me know.*** ** ***Attorney & Counselor at Law

I would be happy to have my car inspectedNot only does the car need to be inspected, it needs to be repairedIt needed to be repaired long agoWhenever my car was inspected either by Master's or a third party they introduced (I am not aware of my car actually going to any other repair shop) it was never repaired properlyBecause of my car not being repaired properly, I feel it has caused other problems in the car, or simply made the problem worseI am okay with Master's calling me to set up a appointment with the Nissan dealershipI would like my car inspected and repaired properlyThis was the plan a while back, but Master's failed to follow through, and allow me the proper service I should have gotten

Good Afternoon,I have read the response and have contacted [redacted] since. I informed him that neither myself or my husband requested items beyond the warranty to be serviced. We only asked that repairs be made to the issues we've been experiencing since we had the vehicle. The same indicator lights have have been coming on and the same jerking issue has ll occurred since we had the vehicle. The oil indicator just came back on this morning and this is the same issue we had BEFORE the vehicle overheated which lead the vehicle being in their service department for 6 weeks. All issues that are occurring are either a branch of what we have asked to be repaired or because of repair. Now my seat warmer doesn't work and it had been perfectly fine. Attached is a picture of the indicator lights on. The service tire pressure indicator has been the same indicator I've seen since I purchased the vehicle. My husband and I put 2 new tires on the vehicle which Master's turned around and put 4 new tires on. We hadn't asked them to do so because we knew that wasn't under warranty. It may be an AS IS vehicle but before we could get into the vehicle within 3 hours lights and indicators were coming on. We just want what was promised. [redacted] said we could go to the dealership ourselves and request a diagnosis on the vehicle. Also, we will be meeting with him some time this week to resolve the issue of the tires taken off and the rims, which they had switched and changed the cosmetic look of my vehicle that I had once loved.I just feel that I should get what I had purchased. I have not been late on a payment or chosen not to pay but had it been that way and I had a "working" vehicle they would've repossessed it in a matter of seconds. All I am saying is I'd like the same due respect when it comes to the matter of business. I am to the point I just want a full refund as this has been going on for 6 months.Thank you[redacted] [redacted]

As you may recall, I represent Masters Auto Sales.  [redacted] has asked me to respond to you regarding this complaint. I have had an opportunity to review this matter with my client as well as their documentation regarding this claim.  The vehicle was sold to the customer in...

January of 2012.  The vehicle was purchased In an “As Is” condition.  There is an indication on the Car Fax, which was provided by the customer, that the first owner of the vehicle indicated that the vehicle had sustained some structural damage.  The extent of that damage was not disclosed at the time of the auction.  When my client purchased the vehicle they were informed that the vehicle was not a salvage vehicle and was safe to drive.   The Car Fax also indicates that the initial owner had the vehicle for 4 years and drove nearly 50,000 miles with the vehicle.  The second owner, [redacted], had the vehicle for over 3 years and drove the vehicle for almost an additional 30,000 miles and never reported any problem to my client about structural damages until just recently.  It appears that the owner of the vehicle did not have any problems with the vehicle during the 3 plus years of ownership. My client recognizes that [redacted] has been a good customer for a number of years.  In hopefully working out these concerns, my client would be willing to take the vehicle to a dealer to make sure it is safe to drive  and my client would also be willing to discuss using this vehicle as a trade-in for another vehicle from Masters. Please advise. Thank you           [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business said they contacted me and we came up with a solution. They did contact me but I did not agree to anything. They said they would have me take the car to a different repair shop for a second opinion. When I made my first complaint to Revdex.com my car was in the Masters Auto repair shop. Right after my complaint I went to pick up my car. The agreement for that time my car was in the shop was that it would be sent to the Nissan Dealership to be repaired by them. My car was never sent there and Masters decided they would attempt to "fix" the problem themselves, although they have tried this many times before. Not only did my check engine light come on AGAIN immediately after picking up my car, but they LIED to me. They said they would send my car to Nissan and never did. I want to be reimbursed/refunded all the money I paid while my car has been in their repair shop over the past year. My car has spent more time in the shop than it has with me, and the whole time I made biweekly, on time payments. The rental cars I had during those times never had properly working brakes. I have pictures and paperwork for all the times the tires literally BLEW UP while I was driving. The tires always went flat and I was always paying to replace the tires. These cars were not drivable but I had no choice. I pay $400.16 every month and the rentals I've had for the majority of the time are no where near worth that much. Not only was I without my car, but the time it was in the shop was WASTED because the car was never fixed. I have all paperwork showing all the time the car has spent in the repair shop and I beleve I should receive all the payments I made during those times. It's ony fair. As far as the business saying they want to let me take the car into another repair shop for a second opinion, its hard for me to trust their word because they have already lied about this before. I would agree to this only if I can be refunded all the payments I made while my car was in the Masters repair shop over the past year or so, since all the time was completely wasted, considering my car was never fixed. I would much rather end my relationship and payments with this company overall.
Regards,
[redacted]

Good morning,Monday, February 16, 2015 I called [redacted] and left a message in regards to speaking with him face to face and to return my rims. I explained I was available any day that week except Tuesday and Thursday and it'd have to be after 3. [redacted] called.Thursday at approximately 12 noon and said he'd be at the dealership  from 1-5pm. I am trying to meet [redacted] in the middle despite how unfortunate this experience with this vehicle has been. I understand it was as is and with a warranty but the vehicle engine light came on 3 hours after pulling from lot. And thereafter there has been something wrong with the vehicle upon its return, due to either improper maintenance or failing to repair the initial issue. Please have [redacted] call to schedule a day we can meet.Thank you [redacted]

Please be advised that I represent Chelala, lnc. with regard to complaint number [redacted] filed by Mr. [redacted].l have reviewed the complaint filed by Mr. [redacted] as well as his response. in reviewing the information, it appears that my client did bring the vehicle to [redacted]. It is my understanding that Mr. [redacted] still wishes to have the car looked at by a dealership. My client would be happy to make an appointment for Mr. [redacted] to bring his vehicle to [redacted] to have it inspected for the problems that he is having with the vehicle. Please let me know when Mr. [redacted] would like to take the vehicle to the dealership and I will have my client make the appointment for him.if you have any questions, please feel free to contact me.Thank you for your attention to this matter.[redacted]Attorney & Counselor at Low

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In Response to the complaint for Mr. [redacted] complaint ID [redacted].  We have spoken to Mr. [redacted] and after a long discussion we decided that we will find a repair shop where Mr. [redacted] can take his vehicle for a second opinion and to resolve the issue.  We will be contacting...

the customer directly to schedule a time.  Sincerely,Chelala Inc.

I have contacted Ms. [redacted] And I have placed her in a loaner car.                  I then took her vehicle to Chrysler dealer for evaluation of the items of concern.       ...

           I am awaiting the report from Chrysler so I can take this to the next step.                                                                      Your cooperation in this matter is greatly appreciated                                                                                                                  [redacted]

The company responded via phone as follows: The consumer came to the business.The company stated they changed the tires for the consumer.   The consumer went to tire shop, the company has the receipt. The tires are now the same size. The company states they changed the...

vehicle's windshield.