MASTER'S ROOFING

Tell us why here...In our correspondence prior to the last phone call with Ms. [redacted], we had agreed on the duplicate payments of $1122.70 and the payments that we could not verify in the amount of $796.00, we would work off in rides. However, the amount of $2451.20 that Ms. [redacted] is demanding now in payment, does not include $532.50, which are open invoices that are unpaid from the previous year. Once again, everything was going fine on the phone with the agreement of $1122.70 to reimburse them the duplicate payments which we could verify, and $796.00 to be worked off in rides, and the balance of $532.50 would be for the outstanding bill they have open since last year, totals $2451.20, until Ms. [redacted] put conditions on the upcoming rides we would be doing. At that time, we felt she was being unreasonable and we then said no to the proposal. One more note, the proposal of $1122.70 and the balance of $796.00 in rides, was the original offer we had made, and again, Ms. [redacted] refused it immediately. So we have been cooperative right from the beginning.

Tell us why here...We had tried to resolve the said billing errors multiple times when we were approached with the problem. We were unaware of the situation of duplicate payments, due to their inability to pay their bills on time, they had overlapped their bills and the billing errors...

were not picked up. They had approached us with 7 years of  payments which they showed us their accounting, and we only have 5 years that we have to go back and keep records. We had agreed on the balance that we had not had records for, to be given as rides to work of the balance. At the time we agreed to this, Ms. [redacted]s, started in with demands to go along with the agreement about the service. At that time, we said no to the agreement. We take pride in our service, our people who work for us, and the commitment we have to make sure every job is done to its fullest.

I am rejecting this response because:First of all, Mr. [redacted] failed to say anything about refunding our overpayments in his reply to Revdex.com.  He made no offer whatsoever.  At this time, we are insisting that he refund our overpayment to America's Best Limousine in the amount of $2,451.20.  Please see attached copy of spreadsheet where highlighted items are the duplicate billings.  Also, please see the letter Mr. [redacted] sent us on May 28, 2015, acknowledging his awareness of our overpayment to America's Best Limousine.  Hopefully, he is not thinking that we are just going to walk away from this money.