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Masters TV and Appliances

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Masters TV and Appliances Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
First of all [redacted] did not tell me not to use the washing machine I had to call them back in order for him to come hook up the washer.  He never said that the washing machine could not be used. I would have never used it if that was the case. As for them sending out someone to dry the floors we couldn't keep the machines running because it kept blowing fuses. [redacted]  asked me to take a list of things that got water damaged  and that's exactly what I did he checked over the list and when we called him he then told me that he was not going to be able to pay back  the oher things such as the electronics.  They took the blame for someone to come dry my floors. Yes we had several electronics that were damaged by the water as well as the floors . As far as us paying them we were doing right by making a payment in hopes they would replace the floors.  After several phone calls and none return from [redacted] we made our payment in good standing that we would stick with them and continue to do business with them. I feel as  if [redacted] was in the least bit prepared for installing the washing machine he would have also brought a dolly to assist him in installing it instead he needed [redacted] to assist him in unloading the machine.  We got an estimate of 650.00 to fix the floors and the base boards and no estimate for electronics they damaged I would just like my floors fixed

Hello [redacted], My name id [redacted] I am the district manager For Masters TVs and Appliances. I am emailing you in regards to a complaint submitted by [redacted].  We have honored her wish of being removed from the accounts in question. I am attaching the paperwork that she...

submitted to open the account to solve any questions of this being done without her knowledge or identity theft. The accounts have been open for months and not until the accounts have fell behind has this become an issue and something said to us.  Please let me know if there is anything else we need to do, as far as I could tell this would be the desired result the complainant wanted.

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Address: 3209 West Camp Wisdom, Dallas, Texas, United States, 75237

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