Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I asked Masterson InsWhat is the premium if we added ***They did not know, and Masterson Insasked to fax ***'s docsMasterson added [redacted] without informing me of the new quote, therefore I did not approve the new premium, and I was not informed of how much the added premium would beI did not sign any doceitherIn addition, the amount [redacted] is claiming is erroneous.DO NOT DEAL WITH,MASTERSON INSURANCE in New York In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The business has responded Please see below: On December **, 2014, [redacted] , named insured, called her agent, [redacted] [redacted] told [redacted] about an accident involving [redacted] , her daughter, who was not a listed as a driver on their policyWe explained that [redacted] covered the claim for them, and [redacted] needed to be added as a driver [redacted] has every right to add a driver that was involved in an accident in which they covered the claimIn this case, [redacted] paid out a total of $5,On January *, 2015, [redacted] , named insured, sent [redacted] an email stating that he faxed over ***’s license and school transcript for good student discountIn his email, [redacted] also stated that [redacted] drives miles to college each way, days a weekOnce we received this information, [redacted] was added to the policyShe was added effective the day we received her license from [redacted] , even though the original date of loss was December [redacted] , Agencies do not need to have the named insured approval or have them sign any documents to add a driver, especially one that was involved in a covered accidentIf our agency did not add ***, [redacted] would have added her regardless, without notifying the insured firstOn February *, 2015, [redacted] emailed [redacted] saying he “just received a new bill with changes to my policyUnfortunately, the policy is too expensive.” The insured acknowledged the changes done to the policy [redacted] reviewed his account with other carriers, but prices were more expensive than [redacted] was charging, due to the recent accidentThe insured contacted me on March **, 2015, voicing his concernsI explained in great length everything listed above and reiterated that an insured signature is not required to add a driverI advised the insured to pay the money owed to [redacted] to avoid being sent to collections [redacted] then emailed my co-worker who is the commercial lines manager, and his email was referred back to me, the personal lines managerI received his email on March **, and left a voicemail to call me to discuss this matter furtherI did not receive a call back from [redacted] On May **, 2015, he emailed the commercial lines manager once again, and it was referred to myselfThis time I emailed the insured back giving him a breakdown of the billing and showing him why he owes this moneyWe recently learned [redacted] contacted [redacted] directly via a complaint on April **, [redacted] advised the agency that they explained to [redacted] that [redacted] was added and gave him a breakdown of the money owedThe bottom line comes down to [redacted] covered a $5,claim for undisclosed driverIn turn, the daughter needed to be added, and the insured owes the company the premium for that timeMasterson Insurance Agency, Incdoes not generate the premium bills and has NO authority to send an insured to collectionsThe amount of $is still owed to [redacted] [redacted] sent the insured to collections for failure to pay premiums owedIf [redacted] and [redacted] can show an auto declaration page for [redacted] showing that she had her own policy from January *, to February **, 2015, [redacted] will remove her from the policy as a driver and adjust the premiumAn ID card is not an accepted proof of insurance [redacted] will require a declaration page with coverage and datesIn regards to the information above, we consider this matter to be closedOnce again we suggest [redacted] and [redacted] pay the $to the collection agency on behalf of [redacted] The money is not owed to Masterson Insurance Agency, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I asked Masterson InsWhat is the premium if we added ***They did not know, and Masterson Insasked to fax ***'s docsMasterson added [redacted] without informing me of the new quote, therefore I did not approve the new premium, and I was not informed of how much the added premium would beI did not sign any doceitherIn addition, the amount [redacted] is claiming is erroneous.DO NOT DEAL WITH,MASTERSON INSURANCE in New York In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The business has responded Please see below: On December **, 2014, [redacted] , named insured, called her agent, [redacted] [redacted] told [redacted] about an accident involving [redacted] , her daughter, who was not a listed as a driver on their policyWe explained that [redacted] covered the claim for them, and [redacted] needed to be added as a driver [redacted] has every right to add a driver that was involved in an accident in which they covered the claimIn this case, [redacted] paid out a total of $5,On January *, 2015, [redacted] , named insured, sent [redacted] an email stating that he faxed over ***’s license and school transcript for good student discountIn his email, [redacted] also stated that [redacted] drives miles to college each way, days a weekOnce we received this information, [redacted] was added to the policyShe was added effective the day we received her license from [redacted] , even though the original date of loss was December [redacted] , Agencies do not need to have the named insured approval or have them sign any documents to add a driver, especially one that was involved in a covered accidentIf our agency did not add ***, [redacted] would have added her regardless, without notifying the insured firstOn February *, 2015, [redacted] emailed [redacted] saying he “just received a new bill with changes to my policyUnfortunately, the policy is too expensive.” The insured acknowledged the changes done to the policy [redacted] reviewed his account with other carriers, but prices were more expensive than [redacted] was charging, due to the recent accidentThe insured contacted me on March **, 2015, voicing his concernsI explained in great length everything listed above and reiterated that an insured signature is not required to add a driverI advised the insured to pay the money owed to [redacted] to avoid being sent to collections [redacted] then emailed my co-worker who is the commercial lines manager, and his email was referred back to me, the personal lines managerI received his email on March **, and left a voicemail to call me to discuss this matter furtherI did not receive a call back from [redacted] On May **, 2015, he emailed the commercial lines manager once again, and it was referred to myselfThis time I emailed the insured back giving him a breakdown of the billing and showing him why he owes this moneyWe recently learned [redacted] contacted [redacted] directly via a complaint on April **, [redacted] advised the agency that they explained to [redacted] that [redacted] was added and gave him a breakdown of the money owedThe bottom line comes down to [redacted] covered a $5,claim for undisclosed driverIn turn, the daughter needed to be added, and the insured owes the company the premium for that timeMasterson Insurance Agency, Incdoes not generate the premium bills and has NO authority to send an insured to collectionsThe amount of $is still owed to [redacted] [redacted] sent the insured to collections for failure to pay premiums owedIf [redacted] and [redacted] can show an auto declaration page for [redacted] showing that she had her own policy from January *, to February **, 2015, [redacted] will remove her from the policy as a driver and adjust the premiumAn ID card is not an accepted proof of insurance [redacted] will require a declaration page with coverage and datesIn regards to the information above, we consider this matter to be closedOnce again we suggest [redacted] and [redacted] pay the $to the collection agency on behalf of [redacted] The money is not owed to Masterson Insurance Agency, Inc