Masterson's Auto Parts-Salvage

Response: The customer called Masterson's Auto Parts in reference to a Ford F-engineThe customer was told by sales staff that the engine was know to have an issue at idle, (a rattle in the bottom end) as per the notations in the inventory-system used by sales staffThe customer was told, by sales, that the engine should be looked at and/or inspected prior to installing into a vehicleThe customer stated that she would talk with others about the engine and call sales backThe customer called back stating that the decision was made to purchase the engineThe customer came to the salvage yard and purchased the engineApproximately week passed from purchase date until the customer called to inform sales that the engine wasn't goodUnfortunately, it is unknown if the customer informed the installer of the known issues of the engine, so that the installer could visually inspect the engine for a defect that may result in the engine being unusableSales instructed the customer to return the engine for a refundIt is company policy that no labor reimbursement(s) be given per the notations at the top of the purchase invoiceIt is unfortunate that the customer feels that she was mislead by sales, as we try to inform customers of any known issue(s) of parts prior to purchaseIt is also unfortunate that the customer had to travel to obtain the engine, and do apologize for the inconvenience, however the customer was aware of the engine's issues and took a calculated risk with placing it in the vehicle without inspecting the engine for the cause of the noise heard from the engine [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
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Response:
The customer called Masterson's Auto Parts in reference to a Ford F-engineThe customer was told by sales staff that the engine was know to have an issue at idle, (a rattle in the bottom end) as per the notations in the inventory-system used by sales staffThe customer
was told, by sales, that the engine should be looked at and/or inspected prior to installing into a vehicleThe customer stated that she would talk with others about the engine and call sales backThe customer called back stating that the decision was made to purchase the engineThe customer came to the salvage yard and purchased the engineApproximately week passed from purchase date until the customer called to inform sales that the engine wasn't goodUnfortunately, it is unknown if the customer informed the installer of the known issues of the engine, so that the installer could visually inspect the engine for a defect that may result in the engine being unusableSales instructed the customer to return the engine for a refundIt is company policy that no labor reimbursement(s) be given per the notations at the top of the purchase invoiceIt is unfortunate that the customer feels that she was mislead by sales, as we try to inform customers of any known issue(s) of parts prior to purchaseIt is also unfortunate that the customer had to travel to obtain the engine, and do apologize for the inconvenience, however the customer was aware of the engine's issues and took a calculated risk with placing it in the vehicle without inspecting the engine for the cause of the noise heard from the engine
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