Mastertech

On Friday afternoon, February 3rd, our camera tech [redacted] ran a camera in Mr [redacted] ’s sewer line as statedAlso as stated in the complaint, [redacted] informed Mr [redacted] that he couldn’t determine the nature of the blockage of the pipe and needed to return with a different camera to assess the situation further before any work was doneHe gave Mr [redacted] an estimate to break up the floor and repair the pipe if necessary but did not schedule that work to be done until a more thorough evaluation of the pipe was completed with the other camera On Monday, February 6th, [redacted] went to the home to check with Mr [redacted] and found another plumber onsite breaking up the floor to access the pipeMr [redacted] did not wait for us to get our other camera back from the repair shop but apparently called another plumber to have them do work at his home MasterTech has no responsibility in this matterWe clearly informed Mr [redacted] , as he stated in his complaint, that we could not discern the nature of the pipe blockage and would need to return for further evaluation before anything else could be doneMr [redacted] decided on his own to have another plumber out, who apparently did not do a further diagnostic as we recommended but proceeded to break up the floor without knowing what was going on I would suggest that Mr [redacted] contact the other plumber who did the work and charged him for the work without diagnosing the problem first