MasterTicketCenter

Revdex.com:At this time, I have not been contacted by Master Ticket Center regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern, I cannot conceive or accept that a business would run this way in 2015/Obviously your company is not a reputable place to do business withI continued my search to find reviews from many unhappy customers of the site/businessThere couldn't be one good reason that all these people are unsatifiedI called back in a reasonable amount of time, within a few hoursIloilo still like a refundYou cannot sell good that you do not haveThe tickets have not been released yet, therefore you do not have the merchandise that I purchasedI want a refund for the merchandise that I do not have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** ***, We apologize for your dissatisfactionThis is a common issue with “searching’ for tickets to purchaseHowever, it is up to the customer where they purchase their ticketsIt is understandable that you googled “ticket masters” however, this is not what you actually “clicked” onYou
clearly clicked on the “ad” for *** which is how they received your ticket requestAlthough, this is an understandable mistake, once on the site, EVERYTHING is disclosed and EVERY caller is advised of the “all sales are final” policyYou had to access the site to obtain the phone number and navigate through the site, to make your seat selectionsThe entire time on the site, the terms & policies are available to you at any time PRIOR to finalizing your purchaseThis is a typical policy when purchasing tickets as most tickets are not refundable anywhereWe do apologize for the inconvenience this may hav e caused, but all sales are finalThank You

*** ***, We apologize that you are still dissatisfiedPlease allow me to explain, when you agreed to the terms of this sale, you agreed to all of the terms and conditions of the sale, not just a fewAll transactions have terms and conditions to the sale, so it is ALWAYS a good idea to know what those areBy agreeing and giving permission to place your order, you agreed to not just the “all sales are final, no refunds, exchanges or cancellations” but you also agreed to the “delayed shipment” policyAlthough shipping is not your issue, it addresses your issue under this policyIt states: “Delayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkoutMost orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business dayHowever, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas event ticketsWhile most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations tickets may be marked with an estimated ship dateUSER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, aft er purchaseIn the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery dateTickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediatelyUSER should check the order notes for the estimated delivery date.” These terms are listed on the site for all USERS and must be agreed upon or the order CANNOT and WILL NOT be placedYou ordered concert tickets, many sites sale concert tickets that have not been released yetTickets for this concert went on sale October Again, we apologize for your dissatisfaction, however there is no credit dueThank You

*** ***,Please allow us to first express our apologies for your dissatisfactionUnfortunately, you purchased your tickets through a “resale marketplace.” This information is NOT hidden in any wayNot only is it disclosed on the homepage and throughout the site, it is also disclosed via the
terms & conditions you were asked to readThis is why we ask that ALL customers read the terms & conditions, so that they are not surprised or caught off guardThe policies clearly indicate “we are a resale marketplace, not the ticket sellerPrices are set by the seller and may be above or below face value.” Please understand that the fact that this is a resale marketplace, means that just because a price is printed on the ticket, does NOT mean this is the price we paid to secure the ticketsThis information is also disclosed via the terms & conditionsOnce these terms are disclosed AND agreed to, the sale is valid and “all sales are final&r dquo; as indicated.Thank You

[redacted] We would first like to apologize for your dissatisfaction. Unfortunately this happens more times than not. Customers [redacted] or search a venue to event and when the results populate often times the first things to pop up are ads and these are typically the websites customers click on...

first. I am uncertain how you ended up at the site used to make the purchase, but it was not [redacted] as it clearly states [redacted]. Often times when this happens, we are often blamed. The truth of the matter is, you did not order the tickets directly from us either, it is a third party site. Meaning the site is full of tickets being resold by a secondary or third party, not affiliated with any venue, or box office and prices can be above or below face value. Many brokers have inventory listed on these sites, not just one. All of this is disclosed via the terms and conditions all customers are asked to read, however most times are not. Although this was a mistake, it was not our mistake. We are apologetic to situation, however we will not be able to refund your order. You agreed to the terms of the sale which includes All sales are final. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern, I cannot conceive or accept that a business would run this way in 2015/16. Obviously your company is not a reputable place to do business with. I continued my search to find reviews from many unhappy customers of the site/business. There couldn't be one good reason that all these people are unsatified. I called back in a reasonable amount of time, within a few hours. Iloilo still like a refund. You cannot sell good that you do not have. The tickets have not been released yet, therefore you do not have the merchandise that I purchased. I want a refund for the merchandise that I do not have. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Master Ticket Center regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Master Ticket Center regarding complaint ID [redacted].Sincerely,[redacted]